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Our client is seeking a Desktop Support Technician for a contract-to-hire position at the University of Pennsylvania Health System in Philadelphia, PA. This highly hands-on, non-desk-based role involves providing direct, in-person technical support to end users across a large campus, including multiple buildings and offsite locations. You will be part of a collaborative team culture, leveraging team chat and shared knowledge to resolve issues—there is no expectation of working independently without support. The position requires significant walking, a valid driver’s license, and a personal vehicle. Shifts are Monday through Friday with occasional rotating evening shifts. This is an excellent opportunity for someone with a strong customer service mindset, adaptability, and a willingness to learn. Mechanical or electrical aptitude and an interest in clinical engineering or biomedical technology are considered a plus. Healthcare experience is helpful but not required. The role offers a contract-to-hire pathway with competitive hourly compensation and the potential for full-time employment, pending financial approvals.
Job Responsibility:
Provide hands-on, in-person desktop support to end users across multiple campus buildings and offsite locations
Troubleshoot PCs, peripherals, printers, Wi-Fi, and connectivity issues in a networked environment
Deliver customer-focused technical assistance, including support for mobile devices (iPhone experience preferred)
Participate in both desk-side and limited desk-based troubleshooting tasks
Collaborate closely with a large support team using chat and shared knowledge resources
Adapt to and work effectively within a healthcare environment, complying with all HR and campus requirements
Maintain readiness for rotating shifts (including occasional 1:00–9:30pm shifts, 2–3 times per year) and on-call duties after conversion to FTE
Demonstrate willingness to learn, be coached, and handle a fast-paced, physically active workload
Utilize a valid driver's license and personal vehicle for travel between locations as needed
Support compliance with non-smoking/vaping policies and other institutional standards
Requirements:
Basic IT troubleshooting skills in a networked environment
Experience with PC, peripheral, printer, and Wi-Fi troubleshooting
Ability to support mobile devices (iPhone experience preferred)
Strong customer service mindset and interpersonal skills
Comfortable providing in-person, hands-on support across multiple locations
Ability to walk long distances daily and work in a healthcare environment
Willingness to be trained, coached, and work collaboratively within a team
Valid driver's license and access to a personal vehicle
Open-minded, adaptable, and able to learn quickly without becoming overwhelmed
Compliance with no smoking or vaping policy
Ability to participate in on-call rotation after conversion to FTE
Nice to have:
Mechanical, electrical, or small-circuit aptitude is a plus
Interest in clinical engineering or biomedical technology is preferred but not required
Healthcare experience is helpful but not required
What we offer:
Competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage
401k plan that includes a company match and is fully vested after you become eligible
Paid time off
Sick time
Paid company holidays
Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching