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Robert Half Logo Robert Half · IT - Administration

Desktop Support Technician

United States, Mount Bethel · Job Posted March 01, 2026
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Job Description

We are looking for a skilled Desktop Support Technician to join our team in Mount Bethel, Pennsylvania. In this long-term contract role, you will provide essential support for end-user computing needs, ensuring smooth technical operations. This position is ideal for someone who is detail oriented and excels in troubleshooting, system support, and ticket management.

Job Responsibility

  • Deploy, configure, and repair Windows desktops, laptops, and associated peripherals
  • Offer support for software issues, ensuring functionality and resolving technical challenges
  • Manage service desk tickets, addressing approximately 5-7 daily and working through backlog tasks
  • Utilize Jira as a ticketing system for tracking and documenting all completed work
  • Deliver consistent technical support to end users, addressing their computing needs effectively

Requirements

  • Proficiency in Active Directory
  • Experience with Microsoft Windows 10
  • Strong troubleshooting skills for hardware and software issues
  • Familiarity with service desk ticketing systems, such as Jira
  • Knowledge of Microsoft Windows-based systems and environments
  • Ability to manage multiple tickets and prioritize tasks effectively
  • Excellent communication skills for interacting with end users and team members

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • eligible to enroll in our company 401(k) plan
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