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Desktop Support Technician

Syntech Systems

Location:
United States, Tallahassee

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Desktop Support Technician provides desktop support for company employees in a timely manner to ensure optimal workstation performance.

Job Responsibility:

Troubleshoots network connectivity issues
Diagnoses and resolves technical issues with hardware or software systems
Responds promptly to queries and provides excellent customer service at all times
Communicates via phone, in person, or online chat to understand and troubleshoot technical issues
Determines the need for and subsequently provides system reconfiguration
Assesses user needs and recommends technical solutions such as patches, upgrades, or enhancements
Documents technical support procedures and maintains customer records
Provides information on proper installation, maintenance, and use of technical systems
Completes thorough installations on the client environment by taking backups of data, upgrading systems as needed, and installing new software or hardware solutions
Collaborates with Systems Administrator
reviews and analyzes hardware and software needs
recommends changes and upgrades
Communicates effectively with both technical and non-technical personnel to solve issues
Other duties, as assigned

Requirements:

AA degree or technical training in an IT-related field
1-3 years’ proven experience providing excellent customer service
Requires a consistent and dependable work history, ideally reflecting 3-5 years of tenure with each previous employer
Ability to protect the organization’s value by keeping information confidential
Solid analytical and troubleshooting skills with a strong focus on results
Excellent communication and customer service skills
Able to establish and maintain effective working relationships with coworkers, employees, and vendors
Ability to be on-call and work after-hours, as needed

Nice to have:

Network+, A+, Security+, and/or ITIL certification, preferred
Knowledge of the following, preferred: Office 365, Enterprise Antivirus, VMware Horizon View, Active Directory, Windows Update Service, and Microsoft Deployment Toolkit

Additional Information:

Job Posted:
December 12, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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