CrawlJobs Logo

Desktop Support Technician

nttdata.com Logo

NTT DATA

Location Icon

Location:
United States , Portland

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

26.00 - 28.00 USD / Hour
Save Job
Save Icon
Apply Position

Job Description:

We are currently seeking a Desktop Support Technician to join our team in Portland, Oregon (US-OR), United States (US). The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at a client site.

Job Responsibility:

  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
  • Windows, troubleshooting, diagnosing, imaging/deployment and software installation
  • Serves as company liaison with customer on administrative and technical matters
  • Provide technical support and incident management service desk functions (Service Now)
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services (basic break fix for desktops, laptops.)
  • Instructs customers in the operation and maintenance of basic Windows

Requirements:

3+ years desktop/technical Windows support experience

Nice to have:

  • ServiceNow ticketing system (or similar ticketing system)
  • Office 365 support
  • Windows troubleshooting, diagnosing, imaging/deployment and software installation
  • Installation/Troubleshooting of Software/Hardware
  • Proven customer service background
  • Able to comprehend and follow verbal and written technical instructions and scripts
  • A+ certification or equivalent skill set
  • Individual must have ability to receive calls during the normal business day and after hours
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environment
  • Excellent verbal and written communication skills with emphasis in customer service
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
What we offer:
  • medical insurance
  • dental insurance
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short and long term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Desktop Support Technician

Desktop Support Technician

Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, op...
Location
Location
United States , Rockville
Salary
Salary:
Not provided
aac.com Logo
AAC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires a high school diploma/GED and 3+ years of Desktop Support experience
  • Must have experience imaging new systems, system deployment and refresh, and Tier 2 support of standard office computing equipment (PC’s, laptops, tablets, printers), PC operating systems, (Windows 10/11, MacOS), Microsoft Office Suite, O365, Teams, Active Directory, standard business software applications, smart phones, and other standard end user managed tools and peripherals
  • Must have demonstrated experience supporting a Windows 10/11 environment
  • ITSM ticketing system experience required
  • Demonstrated ability to communicate orally and in writing
  • Must have a positive and patient customer service attitude
  • Must be able to work independently and within a team
  • Must be able to attain agency suitability clearance prior to start date
Job Responsibility
Job Responsibility
  • Provides Tier 2 desktop support (telephone, deskside, remote) to users in HW, operating systems (Windows and MacOS), email, standard end user applications, printers, smart phones/mobile devices, and other standard end user managed tools, HW, and peripherals
  • Provisions and de-provisions equipment and accounts in support of end user on- and off-boarding
  • Supports system refresh, images new computers using a standard-image, and securely wipes hard drives upon deprovisioning
  • Documents, tracks, resolves, and reports on incidents and requests using ServiceNow
  • Escalates incidents to the appropriate team when the incident cannot be resolved by Tier 2
  • Fulltime
Read More
Arrow Right

Desktop Support Technician

Intratek Computer, Inc. seeks an IT Desktop Support Technician for Onsite suppor...
Location
Location
United States , Charlotte
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma, A+ Certification and or MCP certification or better is preferred
  • Must be able to work equally well in a team environment as well as individually
  • Maintain excellent communication with the Service Desk Manager on all tasks and projects
  • Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability
  • Must have reliable transportation
  • Pass government-level background check
  • Ability to lift 50 pounds of equipment
  • 1-2 years of experience working with organizing objects, domains administration, users, groups, computers in Active Directory (AD)
  • 3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)
  • 2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows
Job Responsibility
Job Responsibility
  • Provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk
  • Projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc.
  • Work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician
  • Must also have the ability to multi-task efficiently in a fast paced and changing environment
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
Read More
Arrow Right

Desktop IT Support Technician

A confidential organization is seeking an experienced Desktop Support Technician...
Location
Location
United States , San Francisco
Salary
Salary:
85000.00 - 120000.00 USD / Year
revelstaffing.com Logo
Revel Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma required
  • IT degree preferred
  • 1–3 years of technical support or IT helpdesk experience
  • Active Security Clearance OR VantageClear Credential (required)
  • Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
  • Excellent communication, customer service, and problem-solving skills
  • Ability to work independently in an onsite corporate environment
Job Responsibility
Job Responsibility
  • Provide on-site technical support for hardware, software, and network-related issues
  • Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
  • Install, configure, image, and deploy hardware and software
  • Assist users with application, operating system, and connectivity issues
  • Respond promptly to incidents and service requests via phone, email, or in-person
  • Document all work, solutions, and updates in the ticketing system
  • Collaborate with IT teams for escalations and project-based work
  • Maintain accurate inventory of IT assets and ensure compliance with security protocols
  • Provide user training and guidance on IT policies and best practices
  • Fulltime
Read More
Arrow Right

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...
Location
Location
United States , Laguna Beach
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
  • Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
  • Practical application and increased understanding of computer networks and communications
  • Knowledge of help desk call tracking
  • Knowledge of troubleshooting and documentation methodologies
  • Knowledge of personal technology trends
  • Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
  • Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
  • Ability to communicate complex ideas and translate technical information easily to non-technical individuals
  • Ability to work with executive management staff and Board members professionally
Job Responsibility
Job Responsibility
  • Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
  • Updates and documents relevant research and resolutions into call tracking database
  • Monitors the flow of help desk tickets in the desktop support process
  • Assists staff either on site, or via telephone and remote control
  • Acts as a resource and resolves questions and problems in the use of computer hardware and software
  • Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
  • Provides technical support as needed to executives and Managers
  • Performs desktop image builds, computer upgrades, software installation, and configuration
  • Coordinates desktop adds, moves, and changes
  • Assists users with computers connecting to audiovisual technology for presentations
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • Fulltime
Read More
Arrow Right

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...
Location
Location
United States , Orange
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
  • Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
  • Foundational understanding of Intune, Config Manager, and Active Directory
  • Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
  • Self-motivated, curious, and eager to learn and grow into future IT roles
  • Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
  • Must work on-site five days per week
  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
Job Responsibility
Job Responsibility
  • Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
  • Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
  • Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
  • Perform computer imaging, upgrades, installations, and configuration changes
  • Assist with audiovisual setup and other technology needs for presentations and meetings
  • Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
  • Coordinate third-party vendor support as needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • 401K
  • Fulltime
Read More
Arrow Right

IT Desktop Technician II

The IT Desktop Technician II will analyze, monitor, and troubleshoot systems and...
Location
Location
United States , Savannah
Salary
Salary:
20.85 - 29.81 USD / Hour
haeaus.com Logo
Hyundai AutoEver America
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school graduate or equivalent
  • 2+ years of IT experience
  • Strong computer troubleshooting, hardware, and software support
  • Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
  • Experience with building computers, imaging computers or installing Windows
  • Must be able to think analytically
  • Ability to follow written and verbal instructions
  • Ability to work well in a team environment
  • Ability to interact positively with internal and external customers
  • Must be able to work shift rotation (mornings/afternoon/graveyard)
Job Responsibility
Job Responsibility
  • Monitor and respond to internal system issues via phone, radio, and periodic checklists
  • escalate unresolved problems
  • Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
  • Maintain and replace hardware such as computers, scanners, and printers as needed
  • Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
  • Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges
  • Fulltime
Read More
Arrow Right

Helpdesk Support Technician

Rackspace is looking for an entry level Helpdesk Support Technician to be first ...
Location
Location
United Kingdom , Cardiff
Salary
Salary:
Not provided
rackspace.com Logo
Rackspace
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Self-motivated with a strong desire to learn and improve both technical and ‘people’ skills
  • Strong verbal and written communication skills
  • Strives for performance improvements in oneself and peers
  • Ability to work at a team level as well as an individual level
  • Ability to interact confidently with more senior / skilled areas of the business
  • You will be required to work a shift pattern including weekend work
  • Ability to attend the Cardiff office weekly
Job Responsibility
Job Responsibility
  • Escalate support requests (phone/ticket/chat) according to escalation procedures
  • Work on “quick-fix tickets” (e.g. system resources, MyRackspace requests)
  • Manage incoming customer calls and chats
  • Basic user administration
  • Queue management (triage & routing)
  • Ensuring we adhere to customer & SLA commitments
  • Providing Fanatical Support in all of the above
  • Familiarity with desktop OS & Office tools
  • Fulltime
Read More
Arrow Right

IT Support Technician

IT Service Desk role providing 1st/2nd line support to UK suppliers. Temporary t...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
13.00 - 13.30 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Basic IT knowledge (familiar with O/S systems, Microsoft office, printer configuration, email troubleshooting, Use of Active Directory/Exchange)
  • Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C&P devices, Audio visual equipment)
  • Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, Microsoft Office)
  • Experience of using call management software
  • Experience of working in a service desk environment
  • Excellent telephone manner and customer service
  • Ability to cope under pressure
Job Responsibility
Job Responsibility
  • Providing 1st/2nd line support to UK suppliers
  • Providing support via Remote Technologies, Telephone and Email
  • Supporting Desktops, Laptops, Polycom IP Phones, Mobile phones, Audio visual equipment, printers, Chip & Pin machines, network switches/routers
  • Logging calls accurately in call logging system
  • Taking ownership, troubleshooting and escalating calls
  • Working independently on weekly assigned tasks
  • Meeting deadlines of new projects assigned to Service Desk
  • Liaising with 2nd line and 3rd party support teams
What we offer
What we offer
  • Full training provided
  • Friendly environment
  • Onsite Parking
  • Eye care vouchers and money towards glasses for VDU purposes
  • Weekly pay
  • Pension scheme option (with employer contributions)
  • 28 days paid annual leave
  • Fulltime
Read More
Arrow Right