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Robert Half Logo Robert Half · IT - Administration

Desktop Support Technician

United States, Austin · Job Posted May 27, 2026
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Job Responsibility

  • Deliver in-person technical assistance for employees by diagnosing and resolving hardware, software, and access-related issues in the office
  • Support Windows-based workstations and everyday business tools, including Microsoft 365 applications such as Outlook, Teams, OneDrive, and SharePoint
  • Handle desk-side incidents involving printers, peripherals, and other standard office technology to keep users productive
  • Act as the main onsite IT contact, maintaining a high level of expertise and discretion during interactions with staff and executives
  • Partner with remote support personnel to escalate more complex issues, share updates, and ensure timely follow-through on open requests
  • Manage and respond to service desk tickets efficiently while prioritizing user needs and minimizing disruption to daily operations
  • Work independently to assess technical problems, determine appropriate solutions, and maintain alignment with established support practices
  • Provide occasional assistance at other company locations if business needs require travel
  • Maintain reliable support coverage in the office and help create a smooth technology experience for end users
  • Contribute to a long-term support model by building trusted relationships with employees and serving as a consistent onsite resource

Requirements

  • Demonstrated experience in help desk, desktop support, or a similar end-user support role
  • Strong technical knowledge of Microsoft Windows, including Windows 10 environments and common troubleshooting methods
  • Practical experience supporting Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint
  • Ability to work independently, make informed technical decisions, and manage issues with minimal supervision
  • Excellent communication and customer service skills, with the professionalism needed to support executive-level users
  • Familiarity with Active Directory, service desk ticketing workflows, and standard user account support tasks
  • Experience assisting with printers, peripheral devices, and basic office technology problems
  • Managed services experience, onsite support experience, or Microsoft 365 certifications/training is preferred

Nice to have

  • Managed services experience
  • onsite support experience
  • Microsoft 365 certifications/training

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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