Desktop Support Technician Job at NTT DATA (Cary)

Desktop Support Technician

NTT DATA

Location:
United States , Cary

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Desktop Support Technician role at NTT DATA involves providing technical support for computer hardware and software issues. Candidates should have at least 3 years of experience in desktop support, with a strong knowledge of Windows operating systems. Responsibilities include troubleshooting IT problems, performing preventative maintenance, and managing incident requests. A High School Diploma is required, while an A+ Certification is preferred. This position is on-site in Cary, North Carolina, and requires reliable personal transportation. Candidates will be expected to maintain customer satisfaction and adhere to service level agreements.

Job Responsibility:

Install, upgrade, support, and troubleshoot for computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Perform general preventative maintenance tasks on computer (desktops & laptops) hardware, mobile devices (tablets), printers, scanners, and any other supported devices
Diagnose and resolve software issues, operating system issues, and network issues
Interact with End Users to identify IT issues, provide easy to understand explanation of the resolution, and to provide timely updates on progress of their IT issues
Respond in a timely manner to end user inquiries and requests, ensuring to maintain customer satisfaction and adherence to Service Level Agreements (SLAs)
Manage daily Incident and/or Requests queue from an ITSM tool by accurately documenting work notes and resolution notes

Requirements:

3+ years' experience desktop and/or deskside experience
High School Diploma or equivalent
Reliable personal transportation (Automobile)
Ability to physically perform general office requirements (ability to lift 50lbs)
Strong knowledge of Windows operating system environment
Solid client service skill
A+ desktop or equivalent skill set is highly preferred
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Travel will be minimal and on an exception basis only

Nice to have:

Undergraduate degree or some college coursework preferred
A+ desktop or equivalent skill set is highly preferred
additional certifications for various hardware platforms may be required

Additional Information:

Job Posted:
May 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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