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Robert Half Logo Robert Half · IT - Administration

Desktop Support Technician

United States, Huntersville Employment contract · Job Posted June 09, 2026
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Job Description

Robert Half is seeking a Desktop Support Technician for a contract-to-hire opportunity with a growing organization in the Huntersville area. This position is fully onsite and ideal for an IT professional who enjoys providing hands-on technical support, troubleshooting end-user issues, and delivering excellent customer service in a fast-paced environment.

Job Responsibility

  • Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
  • Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
  • Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
  • Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
  • Install, configure, upgrade, and support Windows-based workstations and business applications
  • Support user account administration and access management within Active Directory
  • Assist with operating system patching, software deployments, and workstation imaging activities
  • Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
  • Provide advanced support for Microsoft Office applications, including Outlook
  • Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues
  • Utilize monitoring and diagnostic tools to proactively identify and address technical concerns
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guide
  • Analyze recurring issues and recommend improvements to enhance system reliability and user experience
  • Support deployment of new technology equipment, including setup, configuration, and delivery to end users
  • Follow established security policies and contribute to the protection of organizational systems and data

Requirements

  • 1+ years of experience in desktop support, help desk, or technical support environments
  • Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
  • Working knowledge of Active Directory user administration
  • Familiarity with ticketing systems and IT service management processes
  • Strong troubleshooting, problem-solving, and customer service skills
  • Ability to manage multiple priorities in a fast-paced support environment
  • Excellent verbal and written communication skills

Nice to have

  • Experience with workstation imaging and software deployment tools
  • Exposure to basic networking concepts and troubleshooting
  • Experience supporting enterprise environments with a diverse user base

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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