Desktop Support Technician Tier 1 Job at Helpware (Cebu)

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

IT Support Technician

A large enterprise environment is seeking a reliable and customer-focused IT Sup...

Location

United States , Fife

Salary:

25.00 - 29.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
1-3 years of customer service experience in a professional or technical setting
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Flexibility to support staggered shifts within standard business hours

Job Responsibility

Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide Tier 1 and basic Tier 2 technical support for end users
Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
Install, configure, and support software, print drives, utilities, and related workstation tools
Diagnose and resolve hardware, printer, and peripheral issues
Monitor installed systems, proactively identify problems, and implement corrective actions
Document issues, resolutions, and escalation steps in accordance with support procedures
Deliver a high level of customer service while supporting users in a fast-paced environment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Help Desk/Desktop Support Analyst

The IT Field Support Specialist II serves as a senior escalation resource within...

Location

United States , Draper, UT

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

5+ years of IT support experience with a minimum of 3 years at Level 2 or higher
demonstrated ability to function as the escalation resource from Tier 1, manage high-impact incidents independently, and resolve complex issues with minimal central IT involvement
Advanced technical knowledge of Windows 11, Microsoft 365, Active Directory, Group Policy, and enterprise endpoint management tools (Intune)
working knowledge of Apple hardware and operating systems
Solid understanding of networking including VLANs, VPN, wireless, routers, switches, firewall operations, TCP/IP troubleshooting, UPS devices, and server/network fundamentals
ability to resolve network issues in the field without central IT guidance in most cases
Strong customer service orientation with ability to articulate technical concepts in clear, user-friendly language to audiences ranging from frontline field staff to executive leadership
effective interpersonal and relationship-building skills
Strong analytical and problem-solving skills with ability to research and resolve unique or non-standard technical issues in the field
ability to read and interpret technical SOWs, manuals, procedural documentation, and OEM guides

Job Responsibility

Serve as the primary escalation point from IT Field Support Technician I staff, receiving and resolving complex tickets that exceed Tier 1 scope, and ensuring proper triage, documentation, and resolution or escalation to central IT as appropriate
Perform advanced on-site diagnosis and resolution of complex hardware, software, network, and application issues for workstations, mobile devices, printers, peripherals, VoIP systems, UPS devices, and specialty field technology including drones and IoT-connected devices
resolve issues that Tier 1 technicians cannot close
Manage and troubleshoot local network equipment including routers, switches, wireless access points, and firewall rules
support local server and backup systems
interpret technical SOWs and OEM documentation to resolve non-standard field issues with minimal central IT involvement
Deploy, configure, and manage workstations, mobile devices, plotters, networked printers, and enterprise software using Intune and MDM platforms
Mentor and provide technical guidance to IT Field Support Technician I staff
act as the defined escalation path for all Tier 1 field tickets
develop entry level technicians’ skills through hands-on coaching, knowledge transfer, and SOPs

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in our company 401(k) plan

Senior Desktop Technician

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

7–10 years of experience supporting Microsoft environments in mid-to-large organizations
Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
Proven experience in complex escalation handling within an enterprise or MSP environment
Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
Excellent communication, documentation, and customer service skills

Job Responsibility

Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
Perform workstation builds, OS upgrades, device provisioning, and software installations
Utilize JAMF for remote management and support of Apple devices
Assist with technology rollouts, deployments, and enterprise projects
Research, recommend, and assist in implementing hardware and software solutions
Maintain a high level of professionalism, customer service, and communication with end users and technical staff

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

IT Support Technician

We are partnering with a client based in Duluth, GA that is looking to add a mot...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience or strong interest in IT hardware support
Experience in a Tier 1 IT support or help desk environment
Ability to troubleshoot laptops, desktops, and basic hardware components
Working knowledge of Windows and Mac operating systems (Linux a plus)
Familiarity with Active Directory
Strong communication skills, positive attitude, and strong work ethic
Motivated self-starter with a desire to learn and grow

Job Responsibility

Provide Tier 1 technical support for end users, troubleshooting hardware and software issues
Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)
Assist with software installation, configuration, and basic system maintenance
Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure
Support and troubleshoot Windows, Mac, and Linux operating systems
Assist with Active Directory user and device management
Support warehouse systems, including SAP/Latitude (prior experience not required
willingness to learn is important)
Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Technician, End User Support

The End User Support (EUS) Technician works onsite providing tier 1 and tier 2 d...

Location

United States , Rochester

Salary:

23.76 - 42.86 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

Associate's Degree Computer Science or equivalent
1-year related IT Field experience. Hands on Enterprise experience in computer support
1-year related IT Field experience. Experience understanding an Enterprise/Call Center or Retail Environment
Customer Service - Able to provide excellent customer service skills in person, in writing, and on the phone
Troubleshooting Skills - Basic level understanding of troubleshooting application (O365, web browsers, end point security), hardware, and OS (Windows, Mac OS, and iOS) issues
Client Hardware - Ability to diagnose and repair client hardware to include things such as
desktops, laptops, monitors, mice, point of sale systems, client periphrials, mobile devices, printers, docking stations, etc.
Networking - Basic understading of networking technologies to include TCP/IP, Wireless technologies, patch panels, cabling, etc.
Telephony - Basic level understanding of VOIP, voicemail, headsets, and Telephony systems
Ability to work independently, manage time/resources in an organized fashion with quality and communication and documentation.

Job Responsibility

Provide tier 1 and tier 2 onsite and remote support to resolve Incidents, Problems, and Requests.
Diagnose, troubleshoot, repair, and resolve issues with end user systems, approved software OS and applications, networked, wireless, phones, headsets, and/or printing systems.
Implement, replace, and decommission systems. Provide training on new systems as needed.
Participate and provide input to problem management process and knowledge management system
Managing and working through escalations from inside or outside the EUS organization, including resolution documentation and follow up.
Project related tasks including but not limited to equipment installs, moves, changes, decommissioning of hardware as well as providing onsite smart-hands, store builds, and other project-related tasks.
Contribute by creating Knowledge Articles
Ensure local site operations are adhering to EUS standards (ex.IDF/MDF closets).
Training and skill development

What we offer

annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays

Fulltime

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $400/month
Employer-paid group life insurance policy valued at $100,000
3% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)
May be eligible for performance-based incentives

Fulltime

IT Support Technician

Our client is seeking a proactive, detail-oriented Part-Time IT Technician to pr...

Location

United States , Northlake

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience supporting Windows and iOS devices in an end-user environment
Hands-on expertise with SCCM for imaging PCs and laptops
Strong knowledge of Microsoft 365 (especially Outlook) and general application troubleshooting
Excellent communication and interpersonal skills for interacting with non-technical staff
Strong organizational skills, attention to detail, and the ability to manage priorities effectively
Ability to work independently and adapt to a fast-paced manufacturing setting

Job Responsibility

Provide Tier 1 and Tier 2 support for Windows and iOS devices, troubleshooting hardware and software issues for desktops, laptops, and iPads
Image PCs and laptops using SCCM
manage device deployment and recovery processes
Deliver prompt and effective support for Microsoft 365 applications (including Outlook, Teams, and OneDrive) and resolve common user issues
Set up and configure new equipment, including system updates and device enrollment in corporate systems
Document incidents, service requests, and resolutions in the help desk system
Collaborate closely with internal IT teams, production staff, and third-party vendors as needed
Perform routine IT maintenance, monitor system health, and escalate complex problems per standard procedures

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Parttime

Desktop Support Technician Tier 1

Helpware

Location:
Philippines , Cebu

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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Location:Philippines , Cebu

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

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Job Posted:
March 04, 2026