CrawlJobs Logo
Helpware Logo Helpware · IT - Administration

Desktop Support Technician Tier 1

Philippines, Cebu · Job Posted March 04, 2026
Apply Position
Job Link Share

Job Description

The Tier 1 Desktop Support Technician will be the first point of contact for IT support, providing technical assistance to end-users across the company. This role involves troubleshooting hardware, software, and network issues, setting up new devices, and ensuring excellent end-user supper. The ideal candidate is a problem-solver with a strong technical foundation and a passion for helping people.

Job Responsibility

  • Respond to help desk tickets, emails, and phone calls to resolve IT issues
  • Learn our TMS (Transportation Management System) Application, and provide support for our users
  • Troubleshoot and resolve hardware and software problems on Windows/Mac computers, printers, and mobile devices
  • Assist users with common applications such as Microsoft 365, Teams, Web Browsers, and other common office applications
  • Reset passwords, manage user accounts, and support access control policies
  • Set up and configure new workstations, laptops, and peripherals
  • Install and update software, drivers, and security patches
  • Maintain IT asset inventory, tracking hardware and software assignments
  • Assist in troubleshooting basic network issues (Wi-Fi, VPN, DNS, connectivity)
  • Ensure proper setup and functionality of VoIP phones and collaboration tools
  • Document solutions and troubleshooting steps in the IT knowledge base
  • Provide basic training to employees on IT policies, security best practices, and software usage
  • Work closely with Vendors, Internal IT Team, Engineering, and IT Management teams to escalate complex issues
  • Support IT projects such as system rollouts, upgrades, and migrations

Requirements

  • 1+ years of experience in IT support, help desk, or a related role
  • Proficiency in Windows 10/11, macOS, and Microsoft 365 applications
  • Basic understanding of networking fundamentals (TCP/IP, Wi-Fi, VPN, DNS)
  • Strong troubleshooting skills for hardware, software, and peripherals
  • Ability to explain technical concepts to non-technical users with patience and clarity
  • Excellent customer service, problem-solving, and communication skills

Nice to have

  • IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Certified
  • Experience with Active Directory, Group Policy, and remote desktop tools
  • Familiarity with ticketing systems (NinjaRMM, Zendesk, or similar)
  • Exposure to logistics, transportation, or warehouse environments is a plus
Helpware - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Desktop Support Technician Tier 1

8 matching positions

Tier 1 IT Support Technician

Our client is seeking an onsite Tier 1 IT Support Technician to provide day-to-d...
Location
Location
United States , Omaha
Salary
Salary:
22.00 USD / Hour
capstonec.com Logo
Capstone IT Staffing
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–5 years of IT Help Desk, Desktop Support, or End User Support experience
  • Experience supporting Windows-based environments
  • Working knowledge of: Active Directory
  • Microsoft 365 Administration
  • SharePoint
  • PC/Laptop hardware troubleshooting
  • User account management
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service abilities
  • Ability to work independently in a fast-paced environment
Job Responsibility
Job Responsibility
  • Provide Tier 1 help desk and desktop support for end users
  • Troubleshoot hardware, software, laptop, and peripheral issues
  • Set up and configure new user accounts, workstations, and equipment
  • Support employee onboarding and offboarding activities
  • Manage user accounts and permissions within Active Directory
  • Administer Microsoft 365 user accounts and licensing
  • Assist with SharePoint administration and file share management
  • Respond to support requests and document resolutions
  • Coordinate with third-party software vendors to resolve application issues
  • Serve as the liaison between end users and external support providers
Read More
Arrow Right

End User Support Technician Tier 2

Location
Location
United States , Gaithersburg
Salary
Salary:
Not provided
beazer.com Logo
Beazer Homes
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED required
  • prefer Associate's degree or higher
  • A+
  • Microsoft Office Specialist
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (Windows 10)
  • 1 year of relevant experience in a technical help desk environment
  • Valid driver's license, insurance and reliable personal vehicle
Job Responsibility
Job Responsibility
  • Provide troubleshooting and resolution for workstation, server, and communications software and hardware issues
  • Open, update, track, and close tickets in the ticket management system with minimal assistance from the Tier 3 technician and the Technical Account Manager
  • Create clear, concise documentation in instructional knowledge-based articles
  • Collaborate with the Tier 3 Technician, Technical Account Manager and Client Technology Manager to escalate and resolve complex issues
  • Provide supplementary technical assistance to Technical Account Managers and Client Technology Managers on special projects
  • Participate in Client Business Reviews when requested
  • Provide onsite support for clients upon request from the Client Technology Manager
  • Fulltime
Read More
Arrow Right

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...
Location
Location
United States , Huntersville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in desktop support, help desk, or technical support environments
  • Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
  • Working knowledge of Active Directory user administration
  • Familiarity with ticketing systems and IT service management processes
  • Strong troubleshooting, problem-solving, and customer service skills
  • Ability to manage multiple priorities in a fast-paced support environment
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
  • Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
  • Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
  • Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
  • Install, configure, upgrade, and support Windows-based workstations and business applications
  • Support user account administration and access management within Active Directory
  • Assist with operating system patching, software deployments, and workstation imaging activities
  • Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
  • Provide advanced support for Microsoft Office applications, including Outlook
  • Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Desktop Support Technician

Robert Half is seeking a Desktop Support Technician for a contract-to-hire oppor...
Location
Location
United States , Huntersville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in desktop support, help desk, or technical support environments
  • Experience troubleshooting Windows operating systems, Microsoft Office 365, printers, and hardware devices
  • Working knowledge of Active Directory user administration
  • Familiarity with ticketing systems and IT service management processes
  • Strong troubleshooting, problem-solving, and customer service skills
  • Ability to manage multiple priorities in a fast-paced support environment
  • Excellent verbal and written communication skills
Job Responsibility
Job Responsibility
  • Provide Tier I and Tier II technical support for end users across hardware, software, and network-related issues
  • Respond to support requests submitted through ticketing systems, email, and phone while maintaining a high level of customer service
  • Document, prioritize, and manage incidents through resolution, ensuring accurate and complete ticket records
  • Troubleshoot desktop, laptop, printer, and peripheral issues, escalating complex problems when necessary
  • Install, configure, upgrade, and support Windows-based workstations and business applications
  • Support user account administration and access management within Active Directory
  • Assist with operating system patching, software deployments, and workstation imaging activities
  • Perform hardware diagnostics, repairs, and routine maintenance on end-user devices
  • Provide advanced support for Microsoft Office applications, including Outlook
  • Collaborate with network, server, security, and telecommunications teams to resolve infrastructure-related issues
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

It Desktop Support Technician Ii

We are currently seeking a IT Desktop Support Technician II to join our team in ...
Location
Location
United States , Arlington
Salary
Salary:
84216.00 - 126324.00 USD / Year
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years of experience with roles/responsibilities related to customer service or processing/intake of persons
  • Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program
  • Ability to obtain a Public Trust
Job Responsibility
Job Responsibility
  • Provide specialized support for Prisoner Enrollment and Verification Stations (PEVS) within Mission and Site Support Services under the Service Delivery Line of Business, focusing on maintaining PEVS systems including PCs, fingerprint scanners, flatbed scanners, digital cameras, signature pads, and printers to ensure they are operational and support the Prisoner Operations Division with minimal disruptions
  • Leveraging expertise in hardware maintenance and diagnostics for PEVS systems, along with proficiency in Tier 2 troubleshooting and repair excluding parts costs, this role conducts diagnostics, attempts repairs, and replaces faulty devices with government furnished equipment (GFE), configuring them to maintain service levels
  • Installs devices as part of managed services, while handling asset disposition per government requirements and exercising warranty activities for manufacturer-covered devices
  • Strong problem-solving skills, familiarity with warranty management and vendor coordination, ability to configure, install, and test new hardware and applications for PEVS, combined with experience in MACD processes and excellent customer service skills, enable proactive monitoring, timely on-site or remote assistance, and alignment with comprehensive IT support goals to maximize productivity across sites
What we offer
What we offer
  • Medical, dental, and vision insurance with an employer contribution
  • Flexible spending or health savings account
  • Life and AD&D insurance
  • Short and long term disability coverage
  • Paid time off
  • Employee assistance
  • Participation in a 401k program with company match
  • Additional voluntary or legally-required benefits
  • Fulltime
Read More
Arrow Right

Support Technician

We are looking for a Support Technician to provide Tier 2 support for client env...
Location
Location
United States , Gainesville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Demonstrated experience troubleshooting Microsoft environments, including Windows 10, Windows 11, Microsoft 365, Entra ID, and Active Directory
  • Working knowledge of network support concepts with hands-on ability in routing, switching, VLANs, VPN connectivity, and general LAN/WAN troubleshooting
  • Familiarity with virtualization technologies such as VMware and Hyper-V
  • Experience supporting backup and recovery tools, with Veeam exposure considered an advantage
  • Background using service desk or ticket management systems to track work, document actions, and manage priorities
  • Strong communication and customer support skills with the ability to explain technical issues in a clear and thorough manner
  • Ability to balance multiple tasks across different client environments in a fast-paced support setting
  • Willingness to travel to client locations as needed
Job Responsibility
Job Responsibility
  • Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services
  • Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns
  • Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments
  • Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients
  • Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution
  • Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure
  • Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs
  • Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency
  • Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments
  • Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...
Location
Location
United States , Orange
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
  • Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
  • Foundational understanding of Intune, Config Manager, and Active Directory
  • Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
  • Self-motivated, curious, and eager to learn and grow into future IT roles
  • Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
  • Must work on-site five days per week
  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience
Job Responsibility
Job Responsibility
  • Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
  • Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
  • Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
  • Perform computer imaging, upgrades, installations, and configuration changes
  • Assist with audiovisual setup and other technology needs for presentations and meetings
  • Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
  • Coordinate third-party vendor support as needed
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • 401K
  • Fulltime
Read More
Arrow Right

Senior Desktop Technician

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us...
Location
Location
United States , Orange
Salary
Salary:
Not provided
intrapc.com Logo
Intratek Computer, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10 years of experience supporting Microsoft environments in mid-to-large organizations
  • Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
  • Proven experience in complex escalation handling within an enterprise or MSP environment
  • Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
  • Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
  • Excellent communication, documentation, and customer service skills
Job Responsibility
Job Responsibility
  • Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
  • Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
  • Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
  • Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
  • Perform workstation builds, OS upgrades, device provisioning, and software installations
  • Utilize JAMF for remote management and support of Apple devices
  • Assist with technology rollouts, deployments, and enterprise projects
  • Research, recommend, and assist in implementing hardware and software solutions
  • Maintain a high level of professionalism, customer service, and communication with end users and technical staff
What we offer
What we offer
  • Medical benefits
  • Paid vacation
  • Paid holidays
  • Fulltime
Read More
Arrow Right