Desktop Support Technician Tier 1 Job at Helpware (Cebu)

Desktop Technician – Mid Level

Under general supervision, the Desktop Support Specialist provides friendly, cus...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

2–3+ years of Tier 1–2 desktop or help desk experience in a Microsoft environment
Strong working knowledge of Microsoft Office Suite and Windows OS troubleshooting
Foundational understanding of Intune, Config Manager, and Active Directory
Excellent communication and interpersonal skills, with the ability to stay friendly, patient, and helpful under pressure
Self-motivated, curious, and eager to learn and grow into future IT roles
Team-oriented with a “roll up your sleeves” attitude—no “bare minimum” mentality
Must work on-site five days per week
Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent experience

Job Responsibility

Deliver exceptional customer service and technical support primarily over the phone, with some in-person assistance
Troubleshoot and resolve hardware, software, and connectivity issues, ensuring timely documentation in the ticketing system
Support and maintain Windows desktop environments, including Microsoft 365, Intune, Configuration Manager, and Active Directory
Perform computer imaging, upgrades, installations, and configuration changes
Assist with audiovisual setup and other technology needs for presentations and meetings
Participate in planning and implementing desktop-related projects, rollouts, and preventive maintenance
Coordinate third-party vendor support as needed

What we offer

Medical benefits
Paid vacation
Paid holidays
401K

Fulltime

IT Support Technician

A large enterprise environment is seeking a reliable and customer-focused IT Sup...

Location

United States , Fife

Salary:

25.00 - 29.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

1-3 years of related IT support or technical experience, or an equivalent combination of education and experience
1-3 years of customer service experience in a professional or technical setting
Strong verbal and written communication skills
Ability to work collaboratively in a team environment
Flexibility to support staggered shifts within standard business hours

Job Responsibility

Identify, manage, escalate, and resolve technical issues in a timely and professional manner
Provide Tier 1 and basic Tier 2 technical support for end users
Troubleshoot desktop and laptop software issues, including operating systems and standard business applications
Install, configure, and support software, print drives, utilities, and related workstation tools
Diagnose and resolve hardware, printer, and peripheral issues
Monitor installed systems, proactively identify problems, and implement corrective actions
Document issues, resolutions, and escalation steps in accordance with support procedures
Deliver a high level of customer service while supporting users in a fast-paced environment

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Senior Desktop Technician

Intratek Computer, Inc. is looking for a Senior Desktop Technician to support us...

Location

United States , Orange

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

7–10 years of experience supporting Microsoft environments in mid-to-large organizations
Extensive hands-on experience troubleshooting at the hardware, OS, application, and network layers
Proven experience in complex escalation handling within an enterprise or MSP environment
Strong knowledge of Windows OS, desktops, laptops, tablets, smartphones, peripherals, and enterprise tools
Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
Ability to support VIP/C-Suite users with polish, discretion, and expert-level efficiency
Excellent communication, documentation, and customer service skills

Job Responsibility

Serve as the primary escalation point for all advanced hardware, software, and peripheral issues
Provide daily Tier 3 / Tier 4-level support, resolving complex problems beyond the scope of Tier 1 and Tier 2 teams
Deliver polished, efficient, and responsive support to VIPs, C-Suite executives, and board members
Support staff on-site and remotely, including desktops, laptops, mobile devices, printers, AV equipment, and specialized systems
Perform workstation builds, OS upgrades, device provisioning, and software installations
Utilize JAMF for remote management and support of Apple devices
Assist with technology rollouts, deployments, and enterprise projects
Research, recommend, and assist in implementing hardware and software solutions
Maintain a high level of professionalism, customer service, and communication with end users and technical staff

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

IT Support Technician

We are partnering with a client based in Duluth, GA that is looking to add a mot...

Location

United States , Duluth

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience or strong interest in IT hardware support
Experience in a Tier 1 IT support or help desk environment
Ability to troubleshoot laptops, desktops, and basic hardware components
Working knowledge of Windows and Mac operating systems (Linux a plus)
Familiarity with Active Directory
Strong communication skills, positive attitude, and strong work ethic
Motivated self-starter with a desire to learn and grow

Job Responsibility

Provide Tier 1 technical support for end users, troubleshooting hardware and software issues
Diagnose, troubleshoot, and perform minor PC hardware repairs (RAM replacement, SSD cloning/replacement, basic troubleshooting)
Assist with software installation, configuration, and basic system maintenance
Support laptops and desktop systems in a primarily Windows environment, with some Mac and Linux exposure
Support and troubleshoot Windows, Mac, and Linux operating systems
Assist with Active Directory user and device management
Support warehouse systems, including SAP/Latitude (prior experience not required
willingness to learn is important)
Partner with teammates to provide day-to-day IT support and assist the IT Supervisor as needed

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Contract Tier 2 Helpdesk Analyst

Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join ...

Location

United States , Nashville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a Tier 2 helpdesk or technical support role is essential
Strong knowledge of desktop operating systems (e.g., Windows, macOS), software applications, and network concepts
Proficiency in troubleshooting complex technical issues
Exceptional communication and interpersonal skills
IT-related certifications (e.g., CompTIA Network+, Microsoft Certified Desktop Support Technician) are a plus
Ability to work under pressure and manage multiple escalated support requests effectively
Strong problem-solving skills and adaptability

Job Responsibility

Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support
Ticket Resolution: Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction
User Training: Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency
Documentation: Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team
Vendor Coordination: Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions
Remote Support: Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required
Root Cause Analysis: Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence
Escalation Management: Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Help Desk Technician

IT360, Inc. is seeking a motivated Help Desk Technician to join our support team...

Location

United States , Peoria

Salary:

36000.00 - 50000.00 USD / Year

IT360

Expiration Date

Until further notice

Requirements

1+ years of experience in IT support or technical customer service
Familiarity with Microsoft environments (Windows 10/11, Office 365, Active Directory basics)
Knowledge of remote access tools, printers, and basic networking concepts
Strong interpersonal and communication skills
Ability to handle multiple priorities and adapt in a fast-paced environment
Strong problem-solving mindset and attention to detail

Job Responsibility

Provide Tier 1 technical support for desktops, laptops, printers, and core Microsoft applications
Troubleshoot basic issues involving Windows OS, Office 365, and line-of-business applications
Provide basic support for network connectivity, firewalls, VPNs, and remote desktop access
Respond to alerts from remote monitoring tools and take appropriate action via service tickets
Document all work performed and maintain detailed records in the PSA/ticketing system
Maintain communication with clients on issue status, timelines, and resolution updates
Escalate unresolved or complex issues to Tier 2 team members when appropriate
Maintain client satisfaction through responsive, professional communication
Coordinate with the Service Desk Dispatcher to ensure efficient ticket routing
Accurately track time, tasks, and expenses within ticketing platform

What we offer

Health insurance allowance up to $400/month
Employer-paid group life insurance policy valued at $100,000
3% employer match on retirement savings plan
High-speed internet reimbursement up to $40/month
$40/month cellular phone allowance
8 paid holidays annually
Paid vacation: 5 days/year to start, increasing to 10 days/year after 3 years of service
Access to Safe Ride Home Program (Uber ridesharing)
May be eligible for performance-based incentives

Fulltime

PC Technician

This role focuses on providing essential support for Tier 1 production-critical ...

Location

United States , Timmonsville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Post-secondary education in Computer Science or equivalent experience
1-3 years of experience providing Level 1 support for computer applications and end-user devices
Proficiency in supporting Windows 7/10 systems, Active Directory, and basic networking concepts
Hands-on experience with hardware troubleshooting, including printers, desktop PCs, laptops, and handheld devices
Familiarity with Office productivity tools and problem ticketing systems
Ability to adapt to evolving technologies and environments while documenting processes effectively
Strong analytical and problem-solving skills with proven decision-making capabilities
Excellent communication skills, both written and verbal, to interact with technical teams and end-users

Job Responsibility

Provide technical support for plant floor users and Tier 1 computer systems, ensuring operational continuity
Troubleshoot and resolve issues with desktop applications, network connectivity, and hardware devices such as printers and handheld scanners
Monitor system performance and respond to alerts using established processes to maintain system stability
Collaborate with end-users to understand production line workflows and address system-related challenges
Assist with the implementation and upgrades of Tier 1 computer systems, ensuring alignment with project goals
Document and follow processes to diagnose and escalate incidents to appropriate support teams when necessary
Conduct hardware troubleshooting and repairs for PCs, laptops, and other computing devices
Manage second and third-level support calls while adhering to service level agreements
Utilize problem ticketing applications and tools to track and resolve technical issues efficiently
Support general IT processes and methodologies to improve responsiveness and reliability

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Desktop Support Technician Tier 1

Helpware

Location:
Philippines , Cebu

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 04, 2026

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 04, 2026

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Job Posted:
March 04, 2026