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Desktop Support Technician II

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Irving

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

25.00 - 30.00 USD / Hour
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Job Description:

We are looking for a skilled Desktop Support Technician II to join our team in Irving, Texas. In this long-term contract position, you will play a key role in providing technical support to end-users, ensuring the smooth operation and maintenance of hardware, software, and devices. This is an excellent opportunity to work in a dynamic environment within the mortgage industry.

Job Responsibility:

  • Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation
  • Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests
  • Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors
  • Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue
  • Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements
  • Assist with facility moves and ensure all equipment is set up correctly under supervision
  • Ensure compliance with company policies and regulations, escalating concerns when necessary
  • Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently
  • Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues
  • Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions

Requirements:

  • Demonstrated knowledge of standard end-user hardware and software, with the ability to address and resolve common issues
  • Proficiency in supporting A/V equipment, conference room technology, and MacBooks within enterprise environments
  • Basic understanding of network connectivity and infrastructure
  • Ability to learn and utilize company-specific applications and technologies effectively
  • General knowledge of business processes, allowing prioritization of critical user areas or applications
  • Strong communication skills to manage client interactions, especially during stressful or unclear situations
  • Familiarity with PC desktops, workstations, Active Directory, and Windows 10
  • Experience with desktop imaging and hardware troubleshooting
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
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