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Apex Systems Logo Apex Systems · IT - Administration

Desktop Support Technician II

United States, North Lake 20.00 - 25.00 USD / Hour · Job Posted March 19, 2026
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Job Description

this position is designed for individuals seeking a long-term home with an organization. The technician will handle a mix of break/fix work, workstation support, and infrastructure‑adjacent tasks, while providing high‑quality customer service to end users.

Job Responsibility

  • Provide onsite desktop and technical support to end users
  • Perform break/fix and IMAC (Install, Move, Add, Change) services
  • Support and troubleshoot: Multifunction and complex printers, Single‑processor servers, UPS systems
  • Deliver Smart Hands support for networking teams
  • Handle software support, including: System reimaging, Virus remediation, Data migration
  • Manage support tickets, document work completed, and follow escalation procedures
  • Collaborate with higher‑level support teams as needed
  • Maintain a professional, customer‑focused presence at all times

Requirements

  • 3-5+ years of experience supporting: Desktops, laptops, printers
  • 3-5+ years of customer service or end‑user support experience
  • Personable and professional demeanor, with strong interpersonal skill
  • Proven customer service, communication, and time‑management skills
  • Ability to clearly explain technical concepts to non‑technical users
  • Strong troubleshooting skills across desktop hardware and software
  • Comfortable working independently under general supervision
  • Reliable, professional, and adaptable in dynamic environments
  • Must maintain excellent customer focus while meeting deadlines and SLA expectations
  • Ability to work onsite in a business‑professional environment

Nice to have

  • CompTIA A+ certification
  • OEM Server Certifications
  • Printer Certifications

What we offer

  • Health
  • Dental
  • Vision
  • Life Insurance
  • Short Term Disability
  • Hospitalization Coverage
  • Direct Deposit
  • Weekly Pay Periods
  • Training and Development Programs
  • 401k
  • Referral Program
  • ESPP (employee stock purchase program)
  • HSA (Health Savings Account)
  • SupportLinc Employee Assistance Program (EAP)
  • corporate discount savings program
  • on-demand training program
  • access to certification prep and a library of technical and leadership courses/books/seminars
  • certification discounts
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