Desktop Support Technician II Job at Apex Systems (North Lake)

IT Desktop Technician II

The IT Desktop Technician II will analyze, monitor, and troubleshoot systems and...

Location

United States , Savannah

Salary:

20.85 - 29.81 USD / Hour

Hyundai AutoEver America

Expiration Date

Until further notice

Requirements

High school graduate or equivalent
2+ years of IT experience
Strong computer troubleshooting, hardware, and software support
Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
Experience with building computers, imaging computers or installing Windows
Must be able to think analytically
Ability to follow written and verbal instructions
Ability to work well in a team environment
Ability to interact positively with internal and external customers
Must be able to work shift rotation (mornings/afternoon/graveyard)

Job Responsibility

Monitor and respond to internal system issues via phone, radio, and periodic checklists
escalate unresolved problems
Provide on-site support in both control rooms and plant floors, including overtime and holiday coverage for maintenance
Maintain and replace hardware such as computers, scanners, and printers as needed
Assist with installations and modifications involving internal systems, including cabling, rack setup, and equipment configuration
Collaborate with MES team members and leadership to ensure smooth operations and resolve technical challenges

Fulltime

Desktop Support Technician

Intratek Computer, Inc. seeks an IT Desktop Support Technician for Onsite suppor...

Location

United States , Charlotte

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

High School Diploma, A+ Certification and or MCP certification or better is preferred
Must be able to work equally well in a team environment as well as individually
Maintain excellent communication with the Service Desk Manager on all tasks and projects
Above average organizational skills, excellent written and oral communication skills, and demonstrated problem solving ability
Must have reliable transportation
Pass government-level background check
Ability to lift 50 pounds of equipment
1-2 years of experience working with organizing objects, domains administration, users, groups, computers in Active Directory (AD)
3-5 years of Component level diagnostic techniques such as A+ standards, bread-boarding (electronics method), process of elimination, media diagnostics, Power on Self-Test (POST), Basic Input Output System Codes (beep codes, lights, fans, noises), System board examination, Blue Screen of Death (BOSD) stop code research and resolution, MS-DOS Commands (DIR, SCANDISK, etc…)
2-3 years of end-user level network troubleshooting, network card inspection (lights), MS-DOS Commands (IPCONFIG, TRACEROUTE, PING, etc…), patching, cable toning, loop back testing, TCP/IP (IP addressing, Gateway, DNS, IPV4/6), Wireless Configuration (Security, SSID, Broadcast Channels, Bridging, Network Adapter Configuration in Windows

Job Responsibility

Provides Level II IT support services in relationship to ongoing support and projects that are handled by the client’s Technology Service Desk
Projects include PC (Technology) Refresh, Computer Imaging/Reimaging, Hardware Rollouts, Hardware Migrations, Hardware Upgrades, User/Department (Workstation) Relocations, etc.
Work under the direction of the on-site Service Desk Manager and/or Sr. Service Desk Technician
Must also have the ability to multi-task efficiently in a fast paced and changing environment

What we offer

Medical benefits
Paid vacation
Paid holidays

Desktop Support Technician

The Desktop Support Technician role involves providing technical support and ens...

Location

United States , Atlanta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system
A+ Certification Highly Preferred
Must have a valid driver’s license and personal vehicle for travel between client offices if necessary
Must be flexible to work shift/weekend schedule

Job Responsibility

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills

Fulltime

Desktop Support Technician

The Desktop Support Technician role involves providing technical support and ens...

Location

United States , Mahwah

Salary:

25.00 - 30.00 USD / Hour

NTT DATA

Expiration Date

Until further notice

Requirements

3+ years of experience with end user support & desktop support
3+ years of experience with Windows operating system
A+ Certification Highly Preferred
Must have a valid driver’s license and personal vehicle for travel between client offices if necessary

Job Responsibility

Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems
Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues
Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks
Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff
Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues. Must know when to escalate issues not resolved at this level to management
Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention
Ensure all tickets are resolved within documented service levels
Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem
Assist in developing and documenting improvements to current processes, creating/updating KAs and SOPs
Possess excellent presentation, verbal communication and written skills

What we offer

medical, dental, and vision insurance with an employer contribution
flexible spending or health savings account
life and AD&D insurance
short and long term disability coverage
paid time off
employee assistance
participation in a 401k program with company match
additional voluntary or legally-required benefits

Fulltime

Field Operations Technician

I am seeking a Field Operations Technician to provide comprehensive end-user sup...

Location

United States , Cedar Falls

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Minimum of four years relevant experience, supporting information systems operations
4+ Years’ experience in IT Relationship Customer Support
4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting
Strong root cause and trending identification skillset to implement solutions mitigating issues within the environment
Operational knowledge of Active Directory and Organizational Units
Understanding of networking principles
Must be able to communicate and work effectively with others in and outside of the IT department

Job Responsibility

Install and configure personal computer systems for end-users
Manage the IT Incident queue, addressing Level I, II, and III technical issues as required
Identify, evaluate, and validate new hardware and software opportunities, with a focus on cost savings and company benefit
Utilize SCCM to install, configure, monitor, support, optimize, and administer its components
Maintain and support the Windows Active Directory domain, ensuring the security and availability of user logins, ACL permissions, Group Policies, and network printing, in line with corporate policies and requirements
Develop and maintain documentation for the company Knowledge Base, addressing both end-user and IT staff needs using effective communication methods
Provide on-site or remote desktop support to end-users

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Desktop Support II Technician

Beacon Technologies is seeking a Desktop Support II Technician. This role is 100...

Location

United States , Madison

Salary:

Not provided

Beacon Technologies

Expiration Date

Until further notice

Requirements

1-3 Years of experience in the below: Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support
Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users
Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)
Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures
Ability to work both independently and collaboratively within a team
Ability to accurately follow established policies, procedures, and documentation
Candidates must be current Wisconsin residents
No relocation is allowed

Job Responsibility

Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares
Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems
Learning about and helping with the workflows staff use to create media

What we offer

Career advancement opportunities
Extensive training
Excellent benefits including paying for health and dental premiums for salaried employees

Fulltime

Desktop Support Technician II

We are looking for a skilled Desktop Support Technician II to join our team in I...

Location

United States , Irving

Salary:

25.00 - 30.00 USD / Hour

Robert Half

Expiration Date

Until further notice

Requirements

Demonstrated knowledge of standard end-user hardware and software, with the ability to address and resolve common issues
Proficiency in supporting A/V equipment, conference room technology, and MacBooks within enterprise environments
Basic understanding of network connectivity and infrastructure
Ability to learn and utilize company-specific applications and technologies effectively
General knowledge of business processes, allowing prioritization of critical user areas or applications
Strong communication skills to manage client interactions, especially during stressful or unclear situations
Familiarity with PC desktops, workstations, Active Directory, and Windows 10
Experience with desktop imaging and hardware troubleshooting

Job Responsibility

Evaluate hardware and software requests, offering solutions that align with business needs and corporate standards while maintaining proper documentation
Configure and maintain end-user environments, including setting up new hardware, addressing virus alerts, installing software updates, and conducting tests
Deliver direct technical support to users by restoring services, conducting training sessions, and coordinating warranty repairs with third-party vendors
Install, support, and retire hardware such as desktops, laptops, monitors, printers, and mobile devices, ensuring proper software installation and secure data wiping before reissue
Develop and update documentation for troubleshooting processes and incident resolution, while identifying opportunities for process improvements
Assist with facility moves and ensure all equipment is set up correctly under supervision
Ensure compliance with company policies and regulations, escalating concerns when necessary
Troubleshoot user issues by analyzing the end-user environment and related technologies, resolving most common problems efficiently
Maintain professionalism and composure in high-pressure situations, providing courteous and tactful assistance to clients and colleagues
Investigate client issues to identify root causes, ensuring a client-focused approach in all interactions

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Support Technologist II

This position provides technical support, with minimal guidance, with a degree o...

Location

United States , Cheyenne

Salary:

24.78 USD / Hour

Wyoming Game and Fish Department

Expiration Date

Until further notice

Requirements

Bachelor's Degree (typically in Computer Technology)
0-1 year of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I
OR 3-4 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Support Technologist I
Ability to troubleshoot all ETS-supported devices, on-site, working directly with users at their location to fully resolve the issue
Ability to tear down and rebuild physical computer equipment, including but not limited to motherboards, fans, hard drives, and power supplies
Ability to tear down and rebuild all ETS support printers
Ability to image and deploy all ETS-supported devices

Job Responsibility

Tier 2 device troubleshooting to diagnose basic system and desktop and laptop problems
analyzes hardware and software functionality
identifies, locates, resolves, and repairs problems according to IT standards, guidelines, and procedures
documents call records and results
Performs preventive maintenance and upgrades for computer operating systems, standard software, and hardware
Tests, diagnoses, and repairs hardware components such as desktops, laptops, docks, VoIP-enabled devices, wireless mobile devices, monitors, printers, and scanners
Install, upgrade, and maintain computer workstation hardware, peripherals, and associated software
manage and execute installation upgrades and system patches
Assist with and provide support/troubleshooting for server hardware
Set up, maintain, and remove user directory accounts where necessary

What we offer

Comprehensive health, dental, and vision insurance
Paid vacation, sick leave, FMLA, and holidays
Retirement - Pension and 457B plans
Flexible schedules and work-life balance options

Fulltime

Desktop Support Technician II

Apex Systems

Location:
United States , North Lake

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 19, 2026

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 19, 2026

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Job Posted:
March 19, 2026