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NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Tech

United States, Hyattsville · Job Posted March 22, 2026
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Job Description

The Desktop Support Technician role involves providing technical assistance to users, resolving hardware and software issues, and ensuring smooth operation of computer systems. Candidates should have experience with Windows 10/11, MS Office, and strong communication skills. This position requires a minimum of 1 year of experience in technical support and the ability to work independently.

Job Responsibility

  • Provide technical assistance to computer users
  • Answer questions or resolve computer/server/network problems for clients in person, or via telephone or electronically
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems
  • Be able to assist and coordinate special projects involving workstation software installs and configurations
  • Be able to analyze, log, track and resolve software/hardware matters pertaining to network connectivity issues, printer, and other software applications
  • Perform troubleshooting to isolate and diagnose common system problems
  • Be able to install, configure, troubleshoot hardware and software for desktop, laptops and other equipment
  • Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures

Requirements

  • Minimum 1 years of experience in a variety of Intel based PCs, laptops and servers
  • network printers, and Androids/Iphones
  • Minimum 1 years of experience with Windows 10/11, MS Office, Citrix, MECM and Ghost
  • Ability to obtain a Public Trust Security Clearance
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