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The University of Kansas Health System Logo The University of Kansas Health System · IT - Administration

Desktop Support Tech I

United States, Lenexa · Job Posted February 21, 2026
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Job Description

Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.

Job Responsibility

  • Assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software
  • Assisting users over the telephone, through email, online chat and/or at the desk side
  • Works with third-party vendors to resolve technical problems
  • Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem
  • Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies
  • Participates in Hospital technology projects as assigned
  • Maintains an accurate accounting of time spent on end user issues and on HITS projects
  • Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs)
  • Demonstrates competence in troubleshooting and resolution of reported issues
  • Demonstrates competence in documenting trouble ticket resolutions
  • Demonstrates the ability to manage time and resources
  • Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
  • Identifies opportunities for training
  • Trains end users on basic hardware, software and network resources
  • Provides on-site support and remote support for workstations and networking components in multiple locations
  • Participates in on-call rotation to provide end user support during off hours, holidays and weekends
  • Demonstrates a willingness to work in a team-oriented, collaborative environment

Requirements

  • Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree
  • High School Graduate or GED
  • Training or experience in Windows operating system and/or Apple ecosystems
  • Experience in face to face or online customer service/support
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