CrawlJobs Logo

Desktop Support Tech I

kansashealthsystem.com Logo

The University of Kansas Health System

Location Icon

Location:
United States , Lenexa

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Provides support, through multiple channels with a primary focus on side by side support, on installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. Creates and maintains knowledge articles in accordance with departmental standards.

Job Responsibility:

  • Assisting users with the installation, configuration, and ongoing usability of supported computing platforms, peripheral devices and software
  • Assisting users over the telephone, through email, online chat and/or at the desk side
  • Works with third-party vendors to resolve technical problems
  • Responsible for obtaining and thoroughly documenting all pertinent information in the diagnosis and resolution of a problem
  • Maintains an ever-increasing level of proficiency in hardware, software, networking and other technologies
  • Participates in Hospital technology projects as assigned
  • Maintains an accurate accounting of time spent on end user issues and on HITS projects
  • Demonstrates competence in prioritizing and resolving user issues within Hospital defined Service Level Agreements (SLAs)
  • Demonstrates competence in troubleshooting and resolution of reported issues
  • Demonstrates competence in documenting trouble ticket resolutions
  • Demonstrates the ability to manage time and resources
  • Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records
  • Identifies opportunities for training
  • Trains end users on basic hardware, software and network resources
  • Provides on-site support and remote support for workstations and networking components in multiple locations
  • Participates in on-call rotation to provide end user support during off hours, holidays and weekends
  • Demonstrates a willingness to work in a team-oriented, collaborative environment

Requirements:

  • Associates Degree in Technology related field or 1 year of experience in lieu of Associates Degree
  • High School Graduate or GED
  • Training or experience in Windows operating system and/or Apple ecosystems
  • Experience in face to face or online customer service/support

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
The University of Kansas Health System - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Desktop Support Tech I

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....
Location
Location
United States , Hartsdale
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in a similar role
  • Proficient in Desktop Support
  • Familiarity with Student Information Systems
  • Experience in handling Audio Video equipment
  • Excellent problem-solving skills
  • Ability to communicate technical information to non-technical staff
  • Strong knowledge of network security practices and anti-virus programs
  • Ability to work independently and in a team
  • Excellent customer service skills
  • Bachelor’s degree in Information Technology or related field preferred
Job Responsibility
Job Responsibility
  • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
  • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
  • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
  • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
  • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
  • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.
What we offer
What we offer
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Desktop Support Tech

Scope & Responsibilities: Provide deskside and walk-up support to local teams an...
Location
Location
United States , Dublin
Salary
Salary:
30.00 - 35.00 USD / Hour
collabera.com Logo
Collabera
Expiration Date
April 19, 2026
Flip Icon
Requirements
Requirements
  • 4–5 Years of Desktop Support
  • Windows imaging
Job Responsibility
Job Responsibility
  • Provide deskside and walk-up support to local teams and associates during the Windows 11 refresh
  • Assist with testing and validation of Windows 11 images prior to and during deployment
  • Perform services as required by assigned service desk tickets, including break/fix and upgrade-related tasks
  • Troubleshoot and resolve Windows 11 and MS O365 related issues
  • Support device setup, configuration, and basic post-upgrade validation
  • Operate effectively in a fast-paced, time-sensitive environment while meeting service expectations
What we offer
What we offer
  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term disability insurance
  • short-term disability insurance
  • paid parking/public transportation
  • paid time off
  • paid sick and safe time
Read More
Arrow Right

Desktop Support Associate-Field Tech

The Desktop Support Associate-Field Tech role involves providing on-site and rem...
Location
Location
Mexico , CDMX, Ciudad de México
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong technical background, particularly in desktop support and troubleshooting
  • Minimum of 2 years of experience in a similar role
  • Excellent communication skills for liaising with clients and resolving issues effectively
Job Responsibility
Job Responsibility
  • On-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems
  • On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
  • Serve as company liaison with client on administrative and technical matters
  • Interpret clients’ needs and clarify if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Malaga
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self‑driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Valencia
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills and can communicate effectively in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self‑driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams, ensuring all requests and incidents are managed in line with VOIS policies
  • Communicate effectively with users through email, chat, or messaging platforms, providing clear technical and non‑technical explanations
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required, escalating cases appropriately and monitoring escalated incidents
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements, including safe erasure and decommissioning
  • Control, track, and manage hardware and software assets in line with company policies
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed (MTX and other off‑site locations)
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Malaga
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self-driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Specialist IT Desktop Tech. Support

We are seeking a skilled Office IT Desktop Services Expert to provide comprehens...
Location
Location
Spain , Madrid
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Technical qualification in Computer, Industrial, Electrical or Electronics Engineering
  • At least 3 years of experience in Office IT services or similar roles
  • Strong technical awareness and ability to quickly learn new hardware and software technologies
  • Strong communication skills in English, both written and verbal
  • Prior experience in customer-facing support environments
  • Self-driven, proactive, and able to work independently
Job Responsibility
Job Responsibility
  • Deliver Level 2 Office IT Desktop Support in collaboration with L1 teams
  • Communicate effectively with users through email, chat, or messaging platforms
  • Maintain detailed and accurate records of incidents, errors, and resolution steps
  • Provide remote and on-site troubleshooting as required
  • Introduce new employees to Office IT standards and offer guidance to colleagues and junior associates
  • Support installation and testing of hardware, applications, and operating systems
  • Ensure all equipment complies with security requirements
  • Control, track, and manage hardware and software assets
  • Prepare reports as required by management
  • Deliver IT support activities at alternative sites when needed
What we offer
What we offer
  • Bonus on top of the gross salary
  • Meal voucher (Ticket Restaurant), additional to gross salary
  • Flexible working hours from Monday to Thursday, and an intensive schedule on Fridays
  • Intensive Summer Schedule during July and August
  • Up to 20 days per year of 100% remote work from other locations
  • Private Health and Life Insurance for employees
  • 25 vacation days, plus December 24th and 31st off
  • Optional Pension Plan
  • Access to an online learning platform for continuous training
  • Fulltime
Read More
Arrow Right

Support Technologist III

This position provides technical support, with guidance, technical expertise, cu...
Location
Location
United States , Cheyenne
Salary
Salary:
5147.99 USD / Month
wgfd.wyo.gov Logo
Wyoming Game and Fish Department
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree (typically in Computer Technology)
  • 0-2 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I
  • OR 3-5 years of progressive work experience (typically in Computer Technology) with acquired knowledge at the level of a Computer Technology Support Specialist I in lieu of a degree
  • Thorough knowledge and understanding of desktop operating systems
  • Knowledge of Active Directory, with emphasis on security and distribution groups, group policy, permissions, file security, and scripts
  • Knowledge of IP, Active Directory, and network protocols
  • Knowledge of tools, standards, methods, best practices, and industry trends in enterprise-wide workstation imaging and deployment
  • Ability to understand and follow applicable policies and regulations, demonstrate strong written and verbal communication skills, and stay current on current and emerging technologies
  • Knowledge of using computer technologies and best practices to enhance the departmental efficiencies to better reach agency business goals
  • Ability to identify and research technical issues beyond their skill set, and apply them successfully to resolve any user issues
Job Responsibility
Job Responsibility
  • Performs Tier 2 device troubleshooting to diagnose and assist with resolving difficult problems related to state-issued devices, hardware and software
  • Implements and trains other lower-level ETS technicians on specialized procedures and/or specialized technical testing equipment
  • Manage directory services for assigned agencies to include user account creation, modifications, and policy
  • Recommends, tests, and deploys newly acquired equipment or software
  • Works within a team to complete special projects such as State agency migrations, equipment replacement, agency moves, and mass operating system or enterprise application upgrades
  • Refers issues to the next service or tier level when problems occur that are beyond the skills of the technician
  • Assists in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance
  • Accurately documents instances of hardware failure, repair, installation, and removal
  • Assist in troubleshooting network connectivity issues and escalate problems when necessary
  • Resolve tier 2 tickets or forward them to higher-level support when unable to resolve the issue
What we offer
What we offer
  • Comprehensive health, dental, and vision insurance
  • Paid vacation, sick leave, FMLA, and holidays
  • Retirement - Pension and 457B plans
  • Flexible schedules and work-life balance options
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy