Desktop Support Sr Analyst Job at NTT DATA (Pataskala)

Sr Desktop Support Analyst

The Senior Desktop Support Analyst is responsible for overseeing and maintaining...

Location

United States , Indianapolis

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Job Responsibility

Diagnosing and resolving technical issues
Managing lifecycle processes
Training deskside support staff
Break/fix support
Inventory management
Hardware/software lifecycle
Endpoint security
Mobile device management (MDM)

Fulltime

Sr Desktop Support Analyst

The Senior Desktop Support Analyst is responsible for overseeing and maintaining...

Location

United States , Indianapolis

Salary:

Not provided

Beacon Hill

Expiration Date

Until further notice

Requirements

Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
Outstanding written and oral communication skills
Demonstrated experience providing excellent customer service
Strong experience troubleshooting Windows Operating Systems
Experience imaging PCs using Intune
Ability to work with a sense of urgency and strong attention to detail
Strong analytical and critical thinking skills
Experience using an enterprise ticketing system such as ServiceNow or JIRA
Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Job Responsibility

Overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment
Diagnosing and resolving technical issues
Managing lifecycle processes
Training deskside support staff to perform at a high level
Break/fix support
Inventory management
Hardware/software lifecycle
Endpoint security
Mobile device management (MDM)

Fulltime

Analyst, Sr Support Center

This role is essential in providing exceptional service, resolving issues effici...

Location

United States , Virtual Address, Michigan

Salary:

Not provided

Meijer

Expiration Date

Until further notice

Requirements

Bachelor's or equivalent
Prefer experience in computer systems or IT support
Proven experience in a customer service or technical support role
Excellent customer service and interpersonal skills
Strong oral and written communication skills (technical and non-technical)
Demonstrated problem-solving skills
Ability to maintain a high level of client trust and confidence in the group's knowledge of and concern for clients' needs
Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established directions and standards
Broad range of application, network, and desktop knowledge is preferred
Ability to work independently and as part of a team

Job Responsibility

Provide Positive Customer Experience: Deliver stellar service to team members by listening and understanding their issues and provide quick resolution upon first contact. Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Communicate for Resolution: Identify issues and communicate the solution clearly. Research, resolve, and respond to questions received via telephone calls, emails and chat in a timely manner, in accordance with standards
Coordinate with Vendors: Communicate with vendors to troubleshoot and resolve issues
Escalate Issues: Assess urgency and gather relevant information, and identify impacted stakeholders to ensure effective escalation of issues and customer satisfaction
Support Strategic Initiatives: Participate in team projects to enhance the quality or efficiency of Service Desk service for the assigned product area
Product Offering Knowledge: Maintain up-to-date knowledge of relevant product offerings and support policies for the assigned product area, and deliver technical solutions to customers
Continuously Improve Performance: Actively seek, reflect on, and implement feedback to improve performance continuously. Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches
Attends Training: Attend training sessions to enhance skills on product offerings and tools used
Written & Verbal Communication: Deliver clear and effective communication to customers through phone, email, and chat interactions

What we offer

Weekly pay
Scheduling flexibility
Paid parental leave
Paid education assistance
Team member discount
Development programs for advancement and career growth

Fulltime

TEMP Infra Design Sr. Analyst

Key Responsibilities • Hardware Provisioning: Prepare, configure, and test new a...

Location

United States , Dallas

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Hardware Provisioning: Prepare, configure, and test new and replacement desktop and laptop hardware (PC-based) for deployment
Imaging & Deployment: Utilize enterprise deployment tools to image devices with standardized corporate builds
Software Configuration: Install and configure essential productivity software, including Microsoft Office Suite and specialized security applications
Inventory Management: Maintain accurate tracking of hardware assets for the US and Canada regions using asset management systems
Quality Assurance: Perform post-imaging checks to ensure all peripherals, network connectivity (VPN/Wi-Fi), and BIOS settings meet company standards
Logistics Support: Coordinate the packaging and shipping of prepared devices to remote personnel across North America

Job Responsibility

Hardware Provisioning
Imaging & Deployment
Software Configuration
Inventory Management
Quality Assurance
Logistics Support

Fulltime

AVP - Fraud Operations Sr Analyst

The Fraud Ops Sr Analyst is a senior level positions responsible for contributin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

4-7 years of relevant experience in fraud risk management, fraud analytics, or digital banking risk within a financial services or regulated environments
Intermediate to senior level experience in a similar position preferred
Strong understanding of digital banking customer journeys and online/mobile fraud typologies
Experience working with commercial digital fraud monitoring platforms or behavioral risk technologies e.g. Threatmetrix, BioCatch etc
Knowledge of Machine learning, behavioral and rule‑based fraud detection approaches
Experience in trend analysis and alerts in early fraud detection
Strong analytical skills with the ability to translate data insights into actionable monitoring recommendations
Effective written and verbal communication skills
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Solve complex fraud prevention and loss control issues with significant cross-departmental and departmental impact
Support fraud detection and monitoring activities across digital access channels, including desktop web, mobile web, and native mobile applications
Monitor and analyze fraud risks associated with digital banking activity, including account takeover, social engineering and scam‑related fraud, suspicious device or session behavior, and unauthorized customer profile or payment‑related changes
Analyze fraud risk across multi‑step digital journeys using behavioral, device, and session‑level indicators rather than isolated transactional events
Develop data‑supported recommendations to improve fraud detection effectiveness and reduce unnecessary customer impact
Conduct post‑implementation analysis to assess strategy performance and control outcomes
Partner with Technology and data teams to support strategy implementation, rule changes, data feed validation, and platform optimization initiatives
Prepare clear and accurate reporting and analytical insights for fraud risk management and governance forums
Highlight material risks, emerging themes, and anomalies through structured analysis and timely escalation
Collaborate with fraud operations, investigations, digital product teams, technology, and data partners to support effective digital fraud risk management

Fulltime

Business Analytics Sr Analyst

The Business Analytics Sr Analyst is a seasoned professional role. Applies in-de...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of experience in data analytics
Hands-on experience in using Tableau for data visualization
Hands-on experience in using SQL for data querying
Advanced English level
Familiarity with data modeling concepts, normalization, and visualization tools
Experience with ETL processes and data integration practices is essential
Strong analytical and critical thinking skills
Ability to work collaboratively in a team-oriented environment
Excellent analytical and business strategy skills
Effective communication skills

Job Responsibility

Gathers operational data from various cross functional stakeholders to examine past business performance
Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.
Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies
May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis
Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings
Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities
Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies
Develop and maintain analytics solutions using Tableau Desktop, focusing on user-friendly design and interactive dashboards that meet business needs. Ensure the solutions are scalable and easy to update as data sources change.
Write and optimize SQL queries in SQL Server Management Studio (SSMS) to support various reporting and analytical needs. Conduct query performance analysis and optimization to improve efficiency.
Assist in data modeling by applying normalization techniques to ensure effective data organization. Work on creating data schemas that support analytical requirements and enhance data accessibility.

Fulltime

Sr Payroll Analyst

Location

Brazil , Sao Paulo

Salary:

Not provided

Mastercard

Expiration Date

Until further notice

Requirements

Proficient in speaking and writing in Portuguese, English and Spanish
Experience in payroll /finance/accounting
Demonstrates process management skills
Strong analytical/problem solving and planning skills
Ability to be flexible in a fast paced, deadline focused environment and manage multiple tasks simultaneously acquired through previous experience in related field
Highly organized, articulate who knows how to develop and maintain excellent working relationships as well as providing strong customer satisfaction results are needed
Solid communication skills, ability and willingness to exercise initiative
Demonstrated ability to work independently and in groups to complete time-sensitive projects within internal and external deadlines

Job Responsibility

Manage country portfolio for payroll and benefit administration operationally
Ensure monthly labor reporting is accurate and support the results through the reconciliation process
Provide support to HR and employees by researching any inquiries and delivering excellent customer service
Ensure payroll accuracy following all controls
Create purchase orders as needed, review invoices and ensure proper invoice clearance
Identify problems that require investigation and analysis and develop solution options
Support project tasks related to expansion activities including acquisitions and new countries
Manage funding and process payments to ensure all employees are paid on time
Process tax payment for the different countries
Attend mandatory audits providing reports and information as needed

Fulltime

Sr. Accounts Receivable Analyst

you will collaborate with business partners to ensure that the collections proce...

Location

United States , Scottsdale

Salary:

65000.00 - 75000.00 USD / Year

Robert Half

Expiration Date

Until further notice

Requirements

5-7+ years of collections experience, preferably with high-tech industry experience
Bachelor’s in Accounting or Business, or equivalent work experience
Order-to-cash business process experience a plus, experience with quoting, order management and billing
Excellent communication skills, both written and verbal, and strong customer service approach
Self-motivated, flexible and be able to change priorities in a challenging and fast-paced environment within minimal supervision
Strong Excel skills, experience with ERP solutions (Microsoft Dynamics, Oracle, SAP, Workday etc.), and Salesforce
Ability to build strong cross-functional relationships and work collaboratively
Proactive, problem-solving attitude and ability to think outside the box
Adapts quickly to changes in a dynamic organizational structure and business processes
Ability to work independently and a strong team player

Job Responsibility

Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
Analyze and research accounts to be fully prepared to work with customers, drive meetings with customers
Work with our internal sales team and other cross functional teams as well as outside customers to resolve collection issues
Analyze delinquent accounts, prepare bi-weekly/monthly reports on high-risk accounts and make resolution recommendations
Prepare and analyze reports for bad debt- assist with invoices, credit memos and other adjustments as necessary
Participate in and support systems improvements and focus on streamlining the collection process, rerform analysis of collection practices and develop process improvements
Develop, implement, and maintain desktop procedures for ongoing collection activities, and leverage reporting tools to build repeatable analysis and research tools
Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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Desktop Support Sr Analyst

Job Description

Job Responsibility

Requirements

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