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Desktop Support Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States, Lafayette

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

This position involves providing technical assistance for hardware, software, and systems while delivering excellent customer service in the Lafayette area. Key responsibilities include desktop and hardware troubleshooting, Active Directory management, and continuous improvement initiatives.

Job Responsibility:

  • Respond to and resolve Level 1 and Level 2 technical support requests for hardware, software, and system issues
  • Assist with user account creation, password resets, group management, and permissions in Active Directory
  • Use a ticketing system to track, respond to, and resolve support requests in a timely manner, ensuring SLA compliance
  • Diagnose and troubleshoot problems with desktop and laptop computers, printers, and other peripherals
  • Perform software installations and updates as needed
  • Provide basic support and troubleshooting for identity and access management systems to ensure secure and reliable access for users
  • Investigate and resolve issues related to email systems (e.g., login access, configuration errors, connectivity)
  • Maintain up-to-date documentation on ticket resolutions, troubleshooting guides, and relevant processes
  • Deliver exceptional customer service, ensuring all communications are professional, clear, and focused on timely problem resolution
  • Coordinate with other IT teams and staff to escalate unresolved issues and implement solutions
  • Identify opportunities for process improvement and assist in creating new IT support policies to enhance service delivery

Requirements:

  • 1-3 years of experience in IT support or a similar role
  • Knowledge of Active Directory, including user and group management
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
  • Proficiency in troubleshooting hardware and software issues on Windows and/or MacOS platforms
  • Familiarity with identity and access management principles (e.g., user account lifecycle management)
  • Experience diagnosing and resolving email service issues (e.g., Microsoft 365, Exchange)
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Customer-focused attitude with a commitment to providing high-quality support

Nice to have:

  • Basic networking knowledge (TCP/IP, DNS, etc.)
  • Experience supporting mobile device management (MDM) solutions
  • Certifications such as CompTIA A+, Microsoft 365 Certified, or similar
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Eligibility for company 401(k) plan
  • Access to free online training
  • Competitive compensation

Additional Information:

Job Posted:
May 31, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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