Desktop Support Specialist Job at Massachusetts Municipal Association (Natick)

Desktop Support Specialist

We are seeking a skilled and customer-focused Desktop Support Specialist to join...

Location

United States , Atlanta

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in desktop support or IT helpdesk role
Strong knowledge of Windows OS, Microsoft Office Suite, and common business applications
Familiarity with Active Directory, remote support tools, and ticketing systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Excellent problem-solving and communication skills
Ability to work independently and manage multiple priorities

Job Responsibility

Provide tier 1 and tier 2 technical support for desktops, laptops, printers, and mobile devices
Install, configure, and maintain operating systems, applications, and hardware components
Diagnose and resolve hardware and software issues in a timely manner
Assist with network connectivity troubleshooting and escalate complex issues as needed
Maintain accurate documentation of support requests and resolutions in the ticketing system
Support user onboarding/offboarding, including account setup and permissions
Ensure compliance with company IT policies and security standards
Collaborate with IT team members on projects and system upgrades

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop/Field Support Specialist

Intratek Computer, Inc. is seeking a Desktop/Field Support Specialist to join ou...

Location

United States , Phoenix

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of professional level experience providing technical support for system infrastructure and/or software
15 credit hours in computer science or a related field
An equivalent combination of related experience and education may be considered
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required in order to support 24×7 operations
The successful candidate must pass a Federal background check
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel staff
This position requires the candidate be able to safely lift up to 50 pounds and walk up to Five (5) miles per day
Must possess and maintain a valid Arizona driver’s license with a clean record
Accurate color perception is required to safely work with electrical wiring

Job Responsibility

Provide after-hours support to airport operations, passengers and tenants. This would include coordination of after-hours help desk calls, ticket distribution and resolution
Provide after-hours support to Technology team for change management, projects and system outage resolution
Provide first level support by troubleshooting and repairing mission critical systems that require 100% uptime
Preventive and Corrective Maintenance
Install software updates, create, and deploy images on end user workstations
Work with vendors and contractors for issues requiring 2nd level support
Maintaining inventory control and conducting audits
Provide first level training when needed

What we offer

Medical benefits
Paid vacation
Paid holiday

Fulltime

IT Support Specialist

We are seeking a skilled and proactive IT Support Specialist to join our client’...

Location

United States , Houston

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred
Minimum 2 years of experience in a desktop support or IT helpdesk role
Strong knowledge of computer hardware, operating systems, and software applications
Excellent troubleshooting and problem-solving skills
Familiarity with remote access systems, voice networks, and basic server support
Excellent interpersonal, verbal, and written communication skills
Highly organized, self-motivated, and able to manage multiple tasks in a fast-paced environment
Willingness to learn scripting and automation tools (e.g., PowerShell, Python)
Team player with a proactive approach to continuous learning and support
Valid driver’s license and ability to travel between offices as needed

Job Responsibility

Provide prompt, professional technical support to end users across Houston, Cy-Fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other office locations
Set up new employees with computers, phones, applications, and access credentials
Troubleshoot and resolve hardware, software, printer, and connectivity issues
Install and upgrade desktop operating systems and business-critical applications
Maintain, re-image, refresh, and securely wipe company laptops and desktops
Support and escalate maintenance of network printers and peripherals
Resolve issues related to firm-specific and mission-critical applications
Maintain the firm’s IT security posture, following established protocols
Document IT processes and maintain up-to-date records
Act as a backup for mailroom operations, including mail processing and delivery

Fulltime

IT Support Specialist

We are seeking an IT Support Specialist to join our team in Hartsdale, New York....

Location

United States , Hartsdale

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a similar role
Proficient in Desktop Support
Familiarity with Student Information Systems
Experience in handling Audio Video equipment
Excellent problem-solving skills
Ability to communicate technical information to non-technical staff
Strong knowledge of network security practices and anti-virus programs
Ability to work independently and in a team
Excellent customer service skills
Bachelor’s degree in Information Technology or related field preferred

Job Responsibility

Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries
Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues
Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity
Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations
Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management
Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.

What we offer

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Fulltime

IT Support Specialist

The IT Support Specialist will work directly with the Associate Director of Info...

Location

United States , Brattleboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent technical skills, including analytical skills and advanced computer skills
Disaster recovery skills
Strong writing skills
Customer support and interpersonal skills
Knowledge of hardware, software, networks, and systems
Troubleshooting and problem-solving abilities
Communication and customer service skills
Collaboration across organizations: 1 year (Preferred)
IT support: 3 years (Preferred)
Software troubleshooting: 3 years (Required)

Job Responsibility

Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements
Maintaining efficient relationships with other department heads to determine their technological needs
Responsible for all repair and installation requests
Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology
Creating long-term schedules to determine when to update company computer systems and cybersecurity measures
Researching new business technologies and IT software to strengthen the organization's computer systems
Creating surveys to gauge company employee IT needs and questions
Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates
Assisting Associate Director of Information Technology with complex installations or repairs
At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Desktop Support Engineer

We are currently seeking an experienced Desktop Support Engineer to provide onsi...

Location

Australia , Port Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
Strong operational support with some field experience
Solid Active Directory knowledge and experience
Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
Some knowledge and experience with Citrix and Fortinet
Knowledge of Backup Solutions – Datto
Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
Awareness of ITIL best practice methodology
Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

Job Responsibility

Daily technical support activities for desktops, laptop, and printers
Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
Setup new desktops by installing operating systems, software, and associated peripherals
Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
Conduct break-fix or replacement of endpoints when needed
Conduct data and phone patching
Work with Application Vendors in resolving incidents and requests raised by the end-users
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures

What we offer

Help with Career progression
Paid Training
Diverse and challenging work
Competitive salary package
Access to corporate rewards programs

Fulltime

IT Technical Support Specialist

Under broad supervision, provides management information system user support on ...

Location

United States , Milledgeville

Salary:

Not provided

Ocean Blue Solutions

Expiration Date

Until further notice

Requirements

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
History of working in an Active Directory domain environment
Proficient at software installs and troubleshooting
Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Job Responsibility

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Handle business-critical IT tasks and system improvements
Enable faster and smarter business processes and employee productivity
Research and evaluate emerging technologies, hardware, and software
Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
Install, configure, and support workstation software, hardware, printers, and phones
Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
Implement applications and software upgrades and troubleshoot any performance issues
Train employees in using software and hardware, and provide technical support when needed

IT Help Desk Support Specialist

We are seeking an IT Helpdesk Specialist to join our IT support team. This role ...

Location

United States , Franklin

Salary:

Not provided

iAutomation

Expiration Date

Until further notice

Requirements

Bachelor’s degree in information technology or a relevant field
Industry certification in relevant computer languages or software
2+ years of proven experience in a heavy customer focus position involving technical knowledge of companies’ products and services
Excellent decision-making, time management and problem-solving skills
Adaptable and flexible in a fast-changing industry and work environment
Ability to be able to handle customer feedback on IT services
Excellent communication and interpersonal skills
Experience in desktop hardware/ software configuration in an enterprise environment
Working knowledge of Microsoft services and tools such as O365, Azure, SharePoint, OneDrive, and Active Directory
In-depth knowledge of Mobile device management (JAMF/ Intune)

Job Responsibility

Serves as first point of contact for the Help Desk Team and provides technical support to employees, assisting with hardware and software issues via phone, email, and chat
Create and maintain comprehensive documentation for IT systems, configurations and processes
Manage and prioritize help desk ticket queues, ensuring all requests are addressed in a timely and effective manner
Responsible for studying their employer’s current computer system, identifying areas that need improvements or overhauls and implementing these changes
Configure and deploy equipment for new hires (laptops, desktops, iPhones etc.) and conduct IT new hire orientation
Decommission exiting employee’s computer equipment
Contribute to the continuous improvement of the help desk process
Manage Electronic Data Interchange of business information with suppliers
Keep record of problems and their resolution
Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Fulltime

Desktop Support Specialist

Massachusetts Municipal Association

Location:
United States , Natick

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2026

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Desktop Support Specialist

Massachusetts Municipal Association

Location:United States , Natick

Category:IT - Administration

Contract Type:Employment contract

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 23, 2026

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Location:
United States , Natick

Category:
IT - Administration

Contract Type:
Employment contract

Job Posted:
April 23, 2026