Desktop Support Specialist, Robert Half

Robert Half

Location:
United States, Phoenix

Category:
IT - Administration

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a skilled Desktop Support Specialist to join our team on a contract basis in Phoenix, Arizona. This role involves providing technical assistance to end users, deploying workstations and mobile devices, and managing system resources such as Active Directory and Office 365. The ideal candidate will have strong communication skills, a detail-oriented approach, and a passion for delivering excellent support.

Job Responsibility:

Build and maintain strong relationships with end users while delivering exceptional Tier 1 customer service
offer technical support and training to users, ensuring smooth operation of systems and devices
deploy and manage mobile devices to meet organizational needs
administer Active Directory and Office 365, including managing users, computers, and mailboxes
configure and deploy user workstations running Microsoft Windows operating systems
collaborate with IT team members and users to discuss system changes and address future needs
diagnose and resolve system-related failures, implementing logical solutions for complex technical issues
create and maintain accurate documentation related to systems and procedures
perform system management activities, ensuring optimal functionality and security
take on additional tasks as assigned by IT management or business leadership.

Requirements:

Associate's degree in Computer Science or a related field, or two years of relevant experience with Microsoft Windows server operating systems, Active Directory, Group Policies, and TCP/IP networking
proven ability to write clear documentation, system specifications, and training materials
strong interpersonal skills with the ability to build effective working relationships with both remote and onsite users
excellent communication skills to explain technical concepts to non-technical staff
demonstrated analytical and problem-solving abilities with attention to detail and quality
experience maintaining cloud infrastructure resources and ensuring security
familiarity with Microsoft Azure and related applications or environments
ability to work effectively as part of a team and independently when required.

What we offer:

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
May 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Desktop Support Specialist