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Robert Half Logo Robert Half · IT - Administration

Desktop Support Specialist

United States, Jacksonville · Job Posted June 29, 2026
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Job Description

We are seeking a Desktop Support Specialist with hands-on experience supporting Microsoft environments and managing devices through Microsoft Intune. This role will be responsible for providing technical support to end users, troubleshooting hardware and software issues, managing endpoint devices, and ensuring a seamless technology experience across the organization.

Job Responsibility

  • Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues
  • Deploy, configure, and manage Windows devices using Microsoft Intune
  • Troubleshoot and resolve issues related to laptops, desktops, printers, mobile devices, and peripherals
  • Enroll and manage devices through Intune and Microsoft Endpoint Manager
  • Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
  • Configure and enforce security policies, compliance settings, and device management policies
  • Perform software installations, upgrades, and patch management
  • Create and maintain technical documentation, knowledge base articles, and support procedures
  • Assist with user onboarding, offboarding, and account management
  • Escalate complex issues to senior IT staff when necessary
  • Track and resolve support requests through a ticketing system while meeting established SLAs

Requirements

  • 2+ years of experience in Desktop Support, Technical Support, or Help Desk roles
  • Experience managing devices with Microsoft Intune
  • Strong knowledge of Windows 10 and Windows 11 operating systems
  • Experience supporting Microsoft 365 applications and services
  • Familiarity with Active Directory, Azure Active Directory (Entra ID), and Group Policy
  • Understanding of device deployment, endpoint security, and patch management
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service and communication abilities

Nice to have

  • Experience with Microsoft Endpoint Manager (MEM)
  • Knowledge of Autopilot device deployment
  • Familiarity with PowerShell scripting
  • Experience supporting MacOS and mobile devices (iOS/Android)
  • Exposure to cybersecurity best practices and endpoint protection solutions
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • CompTIA A+

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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