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Robert Half Logo Robert Half · IT - Administration

Desktop Support Specialist

United States, San Diego · Job Posted February 01, 2026
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Job Description

The Desktop Support Specialist provides hands‑on technical support to end‑users, resolves hardware and software issues, and ensures a high‑quality user experience across all workstations and devices. This role will also play a key part in an organization‑wide migration from Google Workspace to Microsoft 365, assisting with user readiness, technical troubleshooting, and transition support.

Job Responsibility

  • Provide Tier 1–2 technical support for employees across desktops, laptops, peripherals, and mobile devices
  • Troubleshoot issues related to operating systems, productivity tools, connectivity, printers, and workstation performance
  • Support onboarding and offboarding processes, including device setup, account creation, and access provisioning
  • Deliver clear, customer‑focused communication and maintain a strong service‑oriented approach
  • Diagnose and resolve issues involving Windows and macOS environments
  • Maintain and update devices using standard imaging, patching, and software deployment tools
  • Ensure compliance with security policies, endpoint protection requirements, and access controls
  • Document issues, resolutions, and knowledge articles within the ticketing system
  • Assist with end‑user transition activities including mailbox migrations, file transfers, and training support
  • Provide hands‑on troubleshooting related to Outlook, OneDrive, SharePoint, Teams, and Microsoft device management tools
  • Help users adapt to new workflows as collaboration moves from Google Drive, Gmail, and Google Docs to the Microsoft ecosystem
  • Support migration cutovers, data validation, user questions, and post‑migration stabilization efforts
  • Partner with IT teams to escalate complex issues and support infrastructure‑related tasks as needed
  • Track asset inventory and assist with hardware lifecycle management
  • Recommend process improvements and contribute to internal documentation and best practices

Requirements

  • Experience providing desktop or technical support in a Windows or mixed OS environment
  • Strong understanding of workstation hardware, software troubleshooting, network basics, and user‑access workflows
  • Familiarity with Google Workspace and Microsoft 365 environments, including mail, storage, and productivity applications
  • Excellent customer service, communication, and problem‑solving skills
  • Ability to multitask and prioritize in a fast‑paced environment

Nice to have

  • Experience supporting cloud productivity migrations (Google → Microsoft preferred)
  • Exposure to endpoint management tools (Intune, SCCM, JAMF, etc.)
  • Working knowledge of Active Directory, Azure AD, and identity/access concepts
  • CompTIA A+, Network+, or related certifications

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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