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Desktop Support Specialist/Lead

United States, Cedar Rapids Employment contract · Job Posted May 27, 2026
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Job Responsibility

  • Provide advanced desktop and endpoint support for issues escalated beyond the front-line service desk, ensuring timely resolution of complex user-facing problems
  • Oversee endpoint administration through Microsoft Intune, including device policy enforcement, compliance monitoring, patching, and configuration management
  • Coordinate application packaging, deployment, and maintenance activities to deliver consistent software experiences across the business
  • Standardize workstation setup and lifecycle practices for new deployments, refresh initiatives, operating system upgrades, and related rollouts
  • Partner with infrastructure, security, and engineering teams to assist with broader technical projects involving servers, networks, and endpoint protection
  • Serve as a knowledgeable resource for entry-level support staff by sharing guidance, troubleshooting expertise, and best practices
  • Create and maintain clear technical documentation, support procedures, and knowledge base materials to improve team effectiveness
  • Identify opportunities to streamline support operations through automation, scripting, and process improvements using tools such as PowerShell

Requirements

  • 5+ years of experience in desktop support, systems support, or a similar end-user technology role
  • Hands-on experience managing enterprise endpoints with Microsoft Intune or comparable device management platforms
  • Strong troubleshooting ability within Windows environments, including desktop operating systems, enterprise applications, and peripherals
  • Practical knowledge of software deployment, device provisioning, and hardware lifecycle support
  • Experience using PowerShell for administration, scripting, or support task automation
  • Understanding of foundational networking concepts and their impact on endpoint performance and connectivity
  • Strong written and verbal communication skills with the ability to document solutions and communicate effectively with users and technical teams

Nice to have

  • Familiarity with Active Directory, endpoint security practices, and service desk ticket workflows
  • experience with PaperCut or printer management

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

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