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Provide advanced desktop and endpoint support for issues escalated beyond the front-line service desk, ensuring timely resolution of complex user-facing problems
Oversee endpoint administration through Microsoft Intune, including device policy enforcement, compliance monitoring, patching, and configuration management
Coordinate application packaging, deployment, and maintenance activities to deliver consistent software experiences across the business
Standardize workstation setup and lifecycle practices for new deployments, refresh initiatives, operating system upgrades, and related rollouts
Partner with infrastructure, security, and engineering teams to assist with broader technical projects involving servers, networks, and endpoint protection
Serve as a knowledgeable resource for entry-level support staff by sharing guidance, troubleshooting expertise, and best practices
Create and maintain clear technical documentation, support procedures, and knowledge base materials to improve team effectiveness
Identify opportunities to streamline support operations through automation, scripting, and process improvements using tools such as PowerShell
Requirements
5+ years of experience in desktop support, systems support, or a similar end-user technology role
Hands-on experience managing enterprise endpoints with Microsoft Intune or comparable device management platforms
Strong troubleshooting ability within Windows environments, including desktop operating systems, enterprise applications, and peripherals
Practical knowledge of software deployment, device provisioning, and hardware lifecycle support
Experience using PowerShell for administration, scripting, or support task automation
Understanding of foundational networking concepts and their impact on endpoint performance and connectivity
Strong written and verbal communication skills with the ability to document solutions and communicate effectively with users and technical teams
Nice to have
Familiarity with Active Directory, endpoint security practices, and service desk ticket workflows
experience with PaperCut or printer management
What we offer
medical, vision, dental, and life and disability insurance