Desktop Support Senior Technician - Bilingual Job at TTEC (Mexico City)

Desktop Support Senior Technician - Bilingual

Your potential has a place here with TTEC’s award-winning employment experience....

Location

Mexico , Mexico City

Salary:

Not provided

TTEC

Expiration Date

Until further notice

Requirements

IT related bachelor's degree or equivalent experience in IT
3 years BPO industry experience
Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
Passionate and motivated to help others with your customer focused mindset and positive attitude
Work well independently and in a team setting
Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
Adaptability and willing to work rotating shifts including nights and weekends

Job Responsibility

Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues

What we offer

Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Paid time off (PTO)
Wellness and healthcare benefits
Great compensation package and performance bonus opportunities
Tuition reimbursement

Fulltime

New

Software Support Analyst

We are seeking a Software Support Analyst to join a collaborative service desk t...

Location

United States , Cedar Rapids

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in software support, application support, technical support, or service desk support
Background supporting proprietary software or third-party business applications
Strong technical knowledge of Windows operating systems, SQL Server, Microsoft Office, especially Excel
Ability to review and interpret client data files for troubleshooting and issue resolution
Strong communication skills and a customer-service-oriented mindset
At least 1 years of experience in application support, technical support, or a service desk setting
Hands-on experience supporting business software, whether custom-built platforms or third-party applications
Solid working knowledge of Windows operating systems and Microsoft Office, especially Excel
Ability to review data files and use analytical thinking to troubleshoot software-related problems
Detail-oriented, service-oriented approach to user support

Job Responsibility

Provide Tier 1 support for proprietary software applications
Troubleshoot and resolve software, system, and end-user issues within a service desk environment
Support clients through remote access tools and direct user interaction
Analyze client data files to identify issues
Assist users with Windows-based software and Microsoft Office applications, especially Excel
Support software tied to paper scanning devices and related business workflows
Document support issues, troubleshooting steps, and resolutions within the ticketing system
Collaborate with service desk team members and escalate issues as appropriate

What we offer

bonus
solid benefits

Fulltime

New

Guest Service Expert

Our jobs aren’t just about putting food on the table that our guests will enjoy ...

Location

Costa Rica , Reserva Conchal

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1 year related work experience
No supervisory experience
None

Job Responsibility

Setting tables
Communicating with the kitchen
Interacting and serving guests
Cleaning work areas and supplies
Creating a safe workplace
Following company policies and procedures
Upholding quality standards
Ensuring professional uniform, personal appearance, and communications
Standing, sitting, or walking for an extended time
Moving over sloping, uneven, or slippery surfaces

Fulltime

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Legal Operations Manager

Our client is looking for a Legal Operations Manager to guide the daily business...

Location

United States , Hiawatha

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in operations, office management, or administrative leadership within a detail-focused services setting
Demonstrated ability to lead staff, set expectations, and drive accountability across administrative teams
Working knowledge of budgeting, payroll, benefits administration, and accounts payable practices
Experience improving workflows, documenting processes, and using performance indicators to measure effectiveness
Strong organizational skills with the ability to manage multiple priorities and solve problems independently
Clear communication skills and confidence working with leadership, employees, vendors, and external partners
Proficiency with office administration functions, including supply management, reception oversight, and general business support

Job Responsibility

Direct daily operational activities across the firm to maintain efficient support services and consistent business performance
Lead, coach, and supervise non-attorney team members, including hiring, onboarding, performance management, and career development
Partner with senior leadership on budgeting, business planning, and operational priorities that support growth and profitability
Oversee human resources administration, including payroll coordination, benefits oversight, compliance practices, and employee records management
Manage office and case-support workflows to improve productivity, reduce bottlenecks, and help matters progress on schedule
Monitor financial operations such as billing support, collections follow-up, accounts payable processes, and performance reporting
Establish and track key operational metrics to evaluate results, identify trends, and guide decision-making
Coordinate vendors, facilities, office supplies, and technology resources to ensure the organization runs smoothly
Support client intake, administrative systems, and cross-functional processes while resolving operational issues as they arise

What we offer

Health, Dental, Vision
PTO

Fulltime

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Coffee Attendant

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and...

Location

United States , Charlotte

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience

Job Responsibility

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors
Set up, stock, and maintain work areas
Input orders into cash register system and collect payment from customer
Take orders, record in MICROS system and prepare food and coffee beverages
Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times
Bus coffee cart areas and tables
Clean dishes, utensils, work areas, tables and equipment throughout the day
Obtain change required for expected business level
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Follow all company and safety and security policies and procedures

Fulltime

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Senior Payroll Administrator

A fantastic opportunity has arisen for an experienced Senior Payroll Administrat...

Location

United Kingdom , Chester

Salary:

28000.00 - 31000.00 GBP / Year

Butler Rose

Expiration Date

Until further notice

Requirements

Proven payroll experience (accountancy practice or bureau preferred)
Strong understanding of payroll legislation and processes
Experience with BrightPay (desirable)
Ability to manage multiple payrolls and meet deadlines
Strong attention to detail and accuracy
Excellent interpersonal and communication skills
Proactive, organised, and capable of working independently and as part of a team
Proficient in Microsoft Office

Job Responsibility

End-to-end processing of weekly and monthly payrolls
Managing auto-enrolment pensions
Handling payroll queries in a timely and professional manner
Liaising with HMRC and pension providers
Processing BACS, PAYE, CIS, holiday pay, SMP/SSP
Managing starters and leavers (P45s/P46s)
Supporting P11D processing
Staying up to date with payroll legislation
Mentoring and supporting junior team members

What we offer

36 days holiday (including bank holidays and Christmas period)
5% employer pension contribution
Option to buy/sell up to 5 days holiday
Employee Assistance Programme (including well-being, legal, and medical support)
Life assurance cover
Enhanced maternity, paternity, & shared parental pay
Enhanced sick pay
Referral bonus scheme
Paid volunteer days & an annual charitable donation
Long service benefits (increased pension & holiday entitlement)

New

It dispatcher

If you are an experienced client service representative who likes a fast-paced e...

Location

United States

Salary:

45000.00 - 50000.00 USD / Year

Xantrion

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Minimum of 2 years in customer service, dispatching, project management, or equivalent combination of education and experience
Customer service experience in a call center, dispatch center, or telecommunications organization is a plus
Previous MSP dispatch and/or coordination experience is highly desired
Experience with ConnectWise or similar ticketing systems is highly desired
Ability to quickly and accurately determine incident scope and impact
Demonstrable competency in use of MS Office products: Outlook – high level for e-mail and organizational tracking tasks
Excel / Word – intermediate skill
Ability to multitask with an appropriate sense of urgency
Superior customer service and communication skills, both written and verbal

Job Responsibility

Answer high volume incoming calls and chat requests from our call center
Identify incoming service requests within ConnectWise Triage board and remove unwanted SPAM
Perform ticket triage by clarifying and updating fields within tickets to ensure technicians can quickly and accurately gauge the scope of the service requests
Schedule tickets to the most appropriate resources based on urgency, availability, and technician skill level
Adhere to internal security policies by seeking approval for access changes in service requests from client’s IT liaison in writing, where appropriate
Set client expectations regarding the availability of resources for tickets that come into the service board and tickets that require dispatching
Maintain an awareness of trends in client’s service requests and alert service managers or primary consultants to recurring issues
Assist with low level tickets such as password reset requests and group membership changes
Make outbound phone calls on positively rated tickets and request they convert to positive reviews on Google
Forecast workload for support staff, including weekend and after-hour work

What we offer

100% of medical, dental, and vision for you and your family
401K with company match up to 4% of salary
Certification and training reimbursement
17 days/year PTO (in addition to training allowance)
Bonuses for referring new clients or employees

Fulltime

New

Tax Preparer

Our client is a growing wealth management firm that partners closely with attorn...

Location

United States , Bradenton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Recent tax preparation experience
Strong experience with both individual and business returns
ProConnect experience strongly preferred
Comfortable working independently in a remote environment
Strong communication and client follow-up skills
Able to handle high-volume workloads and shifting priorities
Proven experience preparing tax returns across forms 1040, 1120, 1120S, 1065, and 1041
Hands-on proficiency with Intuit tax software, including experience working in detail-focused tax preparation platforms
Strong background in individual and business tax preparation within a client-facing environment
Ability to interpret financial records and identify issues that may affect the accuracy of a tax return

Job Responsibility

Prepare individual and business tax returns including: 1040, 1120, 1120S, 1065, 1041 returns
Prepare information returns and other compliance filings
Review individual and business tax returns for accuracy
Communicate directly with clients to collect tax organizers and missing documentation
Help clean up bookkeeping records needed for business tax filings
Work within Intuit ProConnect (highly preferred)
Manage workflow through internal systems/CRM tools
Communicate with clients across the country regarding tax-related matters
Assist with IRS and tax authority correspondence as needed

What we offer

Medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Senior Technician - Bilingual

TTEC

Location:
Mexico , Mexico City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 26, 2026

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