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Desktop Support Senior Technician - Bilingual

Mexico, Mexico City · Job Posted January 26, 2026
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Job Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Senior Technician working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Job Responsibility

  • Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
  • Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
  • Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
  • Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues

Requirements

  • IT related bachelor's degree or equivalent experience in IT
  • 3 years BPO industry experience
  • Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
  • Passionate and motivated to help others with your customer focused mindset and positive attitude
  • Work well independently and in a team setting
  • Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
  • Adaptability and willing to work rotating shifts including nights and weekends

What we offer

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities
  • Tuition reimbursement

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