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Desktop Support Senior Technician - Bilingual

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TTEC

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Location:
Mexico , Mexico City

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Your potential has a place here with TTEC’s award-winning employment experience. As a Desktop Support Senior Technician working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

Job Responsibility:

  • Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
  • Provide end-user technical support through stepped procedures in installing, configuring, maintaining, updating, and troubleshooting PC hardware and software while performing administrative functions as required
  • Comfortable solving and prioritizing ticketed requests based on status, updates and escalations
  • Evaluate, recommend, and coordinate with chain of command by keeping them informed of all changes, hardware and software failures, and operational issues

Requirements:

  • IT related bachelor's degree or equivalent experience in IT
  • 3 years BPO industry experience
  • Experienced IT knowledge, PowerShell scripting, and desktop support – hardware and software navigation on various Windows operating systems and troubleshooting TCP/IP network skills
  • Passionate and motivated to help others with your customer focused mindset and positive attitude
  • Work well independently and in a team setting
  • Has the desire to gain knowledge, experience, and certification in the operating systems and technologies currently used
  • Adaptability and willing to work rotating shifts including nights and weekends
What we offer:
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities
  • Tuition reimbursement

Additional Information:

Job Posted:
January 26, 2026

Work Type:
On-site work
Job Link Share:

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