Desktop Support Senior Associate - Helpdesk Job at NTT DATA (Guadalajara)

New

Helpdesk Senior Associate

We are currently seeking a Helpdesk Senior Associate to join our team in Noida, ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives
Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.

Job Responsibility

Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals
Device collection, reterival, replacement
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs. Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.

Fulltime

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...

Location

United States , Georgetown

Salary:

Not provided

Sanmina

Expiration Date

Until further notice

Requirements

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
5+ years of field experience
A+ Certification
5+ years’ experience working in a Helpdesk or Desktop environment
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
5+ years’ troubleshooting Windows 10 and above operating systems
Microsoft Windows Image Deployment experience needed
Experience using some type of Remote Desktop Support Tool
Experience with a ticketing system
Setup and troubleshoot network printers for end-users

Job Responsibility

Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets
Assists end-users with advanced computing and telecommunication issues and questions
Leverage remote support tools to help resolve support requests
Ensure all incident and service request tickets are closed within their established guidelines
Create and maintain Knowledgebase articles
Perform special projects and miscellaneous duties as requested and as time permits
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
Travel between sites to assist end users when remote tools can’t be used

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Infrastructure Manager

The ATM Service Center Manager is a pivotal leadership role responsible for the ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in management, Information Technology, Computer Science, or a closely related field
10 years of progressive management experience within an operational service desk environment, with a strong focus on systems analysis or development
Demonstrated ability to effectively coordinate cross-functional work teams towards successful task completion
Prior experience in a banking service desk environment is highly regarded
Excellent written and verbal communication skills, with the ability to communicate concisely and effectively with senior-level personnel
Superior organizational skills, capable of managing multiple tasks, projects and follow-up activities simultaneously in a dynamic environment
Strong problem-solving and decision-making capabilities, supported by analytical thinking to drive resolution in a variety of complex situations
Proven ability to follow complex and unique processes and adapt rapidly to change
Flexibility to work varied hours and shifts to support global resources and time differences across the U.S., APAC and EMEA
Requires a self-motivated and self-reliant professional capable of delivering results with limited oversight

Job Responsibility

Manage a 24/7 global team of 20+ ATM Service Desk professionals, ensuring complete oversight and timely resolution of all service requests, incidents, and problems
Ensure 100% oversight and effective management for the team, address all employee inquiries promptly and ensure business needs are consistently met
Serve as the primary escalation point for urgent and complex support issues, driving efficient resolution strategies to minimize service disruption and maintain high availability of ATM services
Develop and mature robust phone and ticket escalation processes, ensuring transparent information flow and timely engagement of relevant stakeholders across the organization
Perform thorough root cause analysis of escalated incidents, communicating findings to all involved parties and implementing corrective and preventative actions to reduce the risk of recurrence across the global ATM network
Implement and maintain a comprehensive data and trend analysis framework for daily, weekly, and monthly review of ATM service performance metrics including service availability, ticket volume, resolution rates, response times, and resolution times
Utilize these insights to drive continuous improvement, identify process optimization opportunities, and address staff training requirements
Direct and oversee daily, weekly, and monthly data and trend analysis for each Team. Identify, measure, benchmark, analyze, and regularly review capacity reports and critical Help Desk performance metrics, including service availability, ticket volume, resolution rates, time to respond, time to resolution, and change volumes
Utilize analytical insights to identify emerging trends, pinpoint opportunities for process improvement, and determine specific staff training needs. Proactively implement actions to enhance overall service delivery and operational efficiency
Monitor and strategically manage the phone, live chat and ticket queues, actively participating in escalated calls as necessary to uphold and improve service quality standards

Fulltime

New

Primary Teacher

We are currently recruiting on behalf of a highly regarded Primary School locate...

Location

United Kingdom , Stevenage

Salary:

141.00 - 163.00 GBP / Day

Randstad

Expiration Date

August 04, 2026

Requirements

Qualified Teacher Status (QTS)
proven background in a UK primary school setting
deep knowledge of primary age-group development milestones, modern assessment practices, and core subject frameworks
patient, emotionally resilient, and professional demeanour with strong behavioural management skills
commitment to manage a full-time, Monday-to-Friday teaching schedule across the 2026/27 academic year
Enhanced Child DBS on the Update Service (or willingness to initiate a new application swiftly via Randstad)

Job Responsibility

Design and facilitate engaging, differentiated lessons aligned with the National Curriculum frameworks to inspire children across all ability levels
Formulate and execute regular formative assessments, using the insights gained to tailor small-group interventions or challenge high-flying pupils
Work in close synchronisation with your classroom Teaching Assistants to maximise support for children with SEND or EAL profiles
Foster an emotionally safe, highly focused, and respectful classroom environment built upon clear operational routines and positive reinforcement
Maintain transparent, encouraging communication with parents and guardians regarding academic breakthroughs and social development

What we offer

Direct PAYE Earnings: £141 - £163 per day
Early Autumn Security: Conclude your current term with your upcoming autumn placement fully locked in and finalized well before the summer holidays start
Free Continuous Professional Development: complimentary, unrestricted access to certified CPD learning academy, featuring high-value training in Behaviour Management, Phonics Supports, and Advanced Safeguarding
Personalized Agency Advocacy: dedicated education consultant
Referral Scheme: £300 retail voucher for successful introduction of another qualified peer

Fulltime

New

Software Developer

We are an innovation-driven biotech company operating in Australia, the USA, and...

Location

Australia , Perth

Salary:

Not provided

Ozgene

Expiration Date

Until further notice

Requirements

You have a degree in Computer Science, Software Engineering, or a related field, or equivalent experience
You have around two or more years building and shipping software in a commercial setting
You are confident across front-end and back-end work, including JavaScript, REST APIs, and databases
You have hands-on experience with cloud and serverless services, ideally AWS and Azure
You can work independently, investigating a problem, deciding on an approach, and delivering it with minimal supervision
You are comfortable using AI development tools such as Cursor as part of your daily workflow
You bring a security-conscious mindset and are happy to lend a hand with the broader IT environment when needed
You communicate clearly and understand that good software solves a business problem, not just a technical one

Job Responsibility

Build and maintain the web applications that support our scientific and commercial operations
Design and build cloud and serverless services on AWS that connect our systems
Own features from requirements gathering through design, development, testing, and deployment
Investigate and resolve issues across a set of connected systems, understanding how a change in one affects the others
Work directly with the people who use the software to understand their needs and turn them into working solutions
Use AI-assisted development with Cursor to work efficiently while keeping quality high
Help keep our systems secure and reliable, and pitch in on the wider tech environment that comes with a small team
Help shape our technical direction as we modernise and scale

Fulltime

New

Yard Sales Assistant

Every day is different at Travis Perkins, but here's what you can expect: Our su...

Location

United Kingdom , Falkirk

Salary:

Not provided

Travis Perkins

Expiration Date

Until further notice

Requirements

Enthusiastic and have great interpersonal skills
Confident in physical ability to process heavy and bulky stock
Thrive in a dynamic and fast paced environment
Be adaptable and resilient

Job Responsibility

Processing customer orders
Loading and unloading customer and company vehicles
Unloading building products from supplier deliveries and booking them in the branch warehouse
Maintaining a tidy and safe working environment

What we offer

Support to enrol onto development schemes
Competitive salary with bonus earning potential
22 days of holiday
Enhanced pension scheme matching contributions up to 10%
20% off at Toolstation with wider group savings
Sociable daytime hours
ShareSave scheme
Online shopping discounts

Fulltime

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Desktop Support Senior Associate - Helpdesk

Job Description

Job Responsibility

Requirements

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