Desktop Support Senior Associate - Helpdesk Job at NTT DATA (Guadalajara)

New

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...

Location

United States , Secaucus

Salary:

Not provided

Sanmina

Expiration Date

Until further notice

Requirements

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
5+ years of field experience
A+ Certification
5+ years’ experience working in a Helpdesk or Desktop environment
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
5+ years’ troubleshooting Windows 10 and above operating systems
Microsoft Windows Image Deployment experience needed
Experience using some type of Remote Desktop Support Tool
Experience with a ticketing system
Setup and troubleshoot network printers for end-users

Job Responsibility

Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets
Assists end-users with advanced computing and telecommunication issues and questions
Leverage remote support tools to help resolve support requests
Ensure all incident and service request tickets are closed within their established guidelines
Create and maintain Knowledgebase articles
Perform special projects and miscellaneous duties as requested and as time permits
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
Travel between sites to assist end users when remote tools can’t be used

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Fulltime

New

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...

Location

United States , Georgetown

Salary:

Not provided

Sanmina

Expiration Date

Until further notice

Requirements

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
5+ years of field experience
A+ Certification
5+ years’ experience working in a Helpdesk or Desktop environment
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
5+ years’ troubleshooting Windows 10 and above operating systems
Microsoft Windows Image Deployment experience needed
Experience using some type of Remote Desktop Support Tool
Experience with a ticketing system
Setup and troubleshoot network printers for end-users

Job Responsibility

Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets
Assists end-users with advanced computing and telecommunication issues and questions
Leverage remote support tools to help resolve support requests
Ensure all incident and service request tickets are closed within their established guidelines
Create and maintain Knowledgebase articles
Perform special projects and miscellaneous duties as requested and as time permits
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
Travel between sites to assist end users when remote tools can’t be used

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

New

Midweight Retail & Shopper Strategist

Reporting to the Head of Retail and Shopper, you will play a key role in our Pla...

Location

United Kingdom , Manchester

Salary:

Not provided

ZEAL Creative

Expiration Date

Until further notice

Requirements

Proven experience in agency planning or strategy roles or similar
Experience in developing strategic retail and shopper planning across client responses, ideally for FMCG clients
Ability to shape and articulate tailored retail activation plans
A passion for changing retail landscape, emerging retail media, and evolving shopper journeys
Strong presentation and storytelling skills
Excellent writing skills and a real passion for crafting compelling copy

Job Responsibility

Working with our Client Services’ account handlers to take and dissect client briefs
Identifying and uncovering real shopper insights that unlock marketing challenges and inspire our creative teams
Crafting succinct tailored strategies for key retail accounts to help our clients win in their priority accounts across all marketing channels e.g. in-store and digital
Tailoring activation strategies and developing touchpoint plans for retail execution
Developing impactful and effective omnichannel media recommendations and rationale to the wider business, including senior stakeholders
Working with our Creative team to produce collateral which maximises opportunities within the retail space
Selling planning responses to clients with passion and professionalism
Evaluating overall campaign effectiveness and making any recommendations for future activity

What we offer

24 days holiday (plus Bank Holidays)
Contributory pension scheme
Annual company bonus scheme
Private Medical Insurance
Life Assurance
Continuous learning and development
Enhanced parental benefits
The last Friday of every quarter is a ZEAL Day off
Christmas closure
Work from home budget to help you achieve your dream set up

New

Data Support & Request Officer

We are currently recruiting for a Data Support & Request Officer to support the ...

Location

United Kingdom , Crawley

Salary:

17.48 GBP / Hour

Service Care Solutions

Expiration Date

April 13, 2026

Requirements

Knowledge of handling and processing personal data
Knowledge of the Freedom of Information Act, Environmental Information Regulations and Data Protection legislation
Working knowledge of data request handling processes and corporate administrative procedures
Strong organisational skills and attention to detail
Ability to prioritise work and meet statutory deadlines
Strong written and verbal communication skills
Ability to follow procedures and proofread documentation accurately
Ability to use Microsoft Office including Word, Excel, Teams, SharePoint and Outlook
Experience handling FOI, SAR or data related requests

Job Responsibility

Support the processing of FOI, EIR and SAR requests accurately and within statutory timescales
Ensure compliance with Freedom of Information Act 2000, Environmental Information Regulations 2004, and Data Protection Act 2018
Acknowledge, triage and log requests through the case management system
Liaise with internal service areas to gather requested information
Review responses to ensure accuracy, completeness and legislative compliance
Apply relevant exemptions or exceptions where appropriate
Undertake redaction of sensitive information prior to release
Maintain accurate records within the case management system
Provide guidance to officers and requestors regarding information requests
Support the Ombudsman complaints process, including gathering and checking case information and assisting with responses

Fulltime

New

Senior New Business and Marketing Manager

Working in to our Head of Marketing, you’ll play a key role in the growth of our...

Location

United Kingdom , London

Salary:

Not provided

ZEAL Creative

Expiration Date

Until further notice

Requirements

Proven experience working in an advertising agency across both marketing and new business development at a mid-senior level
A proactive approach to tasks, with the ability to manage and deliver multiple projects with ease
Clear examples of impact in previous roles across both growth and marketing projects with defined outcomes
Expertise in using CRM/Email Marketing platforms (ideally HubSpot)

Job Responsibility

Monitoring and actioning all new business enquiries alongside the Head of Marketing
Building responses (creds decks, RFIs)
Supporting internal departments in pitch processes
Managing the new business pipeline, actively fielding for and actioning opportunities for growth
Managing the relationship with and supporting our prospecting agency
Budget tracking, financial admin and reporting
The planning and delivery of events including workshops and masterclasses
Collating and writing entry material for awards
Supporting our PR agency with press release development and PR opportunities
CRM & email management via HubSpot

What we offer

24 days holiday (plus Bank Holidays)
Contributory pension scheme
Annual company bonus scheme
Private Medical Insurance
Life Assurance
Continuous learning and development
Enhanced parental benefits
The last Friday of every quarter is a ZEAL Day off
Christmas closure
Work from home budget to help you achieve your dream set up

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Houston

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

April 13, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Parttime

New

Sales associate

Our Sales Associates help our customers Celebrate Life & Express Love! Our store...

Location

United Kingdom , High Wycombe

Salary:

12.21 GBP / Hour

H.Samuel

Expiration Date

March 26, 2026

Requirements

Passion for putting the customer first and creating memorable customer experiences
Interest in jewellery products and brands
Positive, 'can-do' attitude
Natural ability for striking up a conversation with a diverse range of customers

Job Responsibility

Help customers Celebrate Life & Express Love
Develop outstanding product knowledge and real jewellery expertise to share with customers
Play a key role in helping the store maintain performance and meet sales targets
Build knowledge on new products to deal with every type of customer enquiry

What we offer

Bonuses
Staff discount
Sales incentives
Career development opportunities
Training and development programmes

Parttime

!

Desktop Support Senior Associate - Helpdesk

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2026

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