Desktop Support Senior Associate - Field Services Job at NTT DATA

New

Desktop Support Senior Associate-Field Tech

We are currently seeking a Desktop Support Senior Associate-Field Tech to join o...

Location

Mexico , Mexicali

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Performs trouble-shooting, parts replacement, system upgrades, basic deployment, and repair on desktops /notebooks/printers.
Identifies potential issues that could adversely impact end user experience and takes corrective actions
Strong knowledge of Windows operating
Proficient in Windows operating system
Solid client service skills.
Skill set is required
additional certifications for various hardware platforms may be required.

Job Responsibility

Performs trouble-shooting, parts replacement, system upgrades, basic deployment, and repair on desktops /notebooks/printers.
Identifies potential issues that could adversely impact end user experience and takes corrective actions

New

Senior Associate, Desktop Support

We are seeking a Senior Associate, Desktop Support to provide technical assistan...

Location

United States , Indianapolis

Salary:

50.00 - 57.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

2–3 years of experience in a desktop support, help desk, or technical support role
Strong knowledge of desktop operating systems, hardware, software, and peripheral devices
Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN
Experience using desktop management tools, remote support tools, and ticketing systems
Excellent troubleshooting, analytical, and problem-solving skills
Strong attention to detail and commitment to delivering high-quality customer support
Understanding of ITIL best practices is preferred
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Relevant IT certifications are a plus

Job Responsibility

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues
Install, configure, and maintain desktop computers, software applications, and peripherals
Respond to support requests and incidents promptly while meeting established service level agreements (SLAs)
Perform software installations, updates, and patch management across desktop environments
Utilize ticketing systems to document incidents, requests, resolutions, and support activities
Support desktop management and remote support tools to ensure efficient issue resolution
Adhere to company policies, security standards, and regulatory requirements related to desktop support operations

What we offer

Medical
Dental
401(k)
Direct deposit
Commuter benefits

New

Senior Associate, Desktop Support

We are seeking a Senior Associate, Desktop Support to provide technical assistan...

Location

United States , Newark

Salary:

50.00 - 57.00 USD / Hour

Solomon Page

Expiration Date

Until further notice

Requirements

2–3 years of experience in a desktop support, help desk, or technical support role
Strong knowledge of desktop operating systems, hardware, software, and peripheral devices
Familiarity with networking concepts and protocols, including TCP/IP, DNS, DHCP, and VPN
Experience using desktop management tools, remote support tools, and ticketing systems
Excellent troubleshooting, analytical, and problem-solving skills
Strong attention to detail and commitment to delivering high-quality customer support
Understanding of ITIL best practices is preferred
Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Relevant IT certifications are a plus

Job Responsibility

Provide technical support to end-users by troubleshooting and resolving hardware, software, and network-related issues
Install, configure, and maintain desktop computers, software applications, and peripherals
Respond to support requests and incidents promptly while meeting established service level agreements (SLAs)
Perform software installations, updates, and patch management across desktop environments
Utilize ticketing systems to document incidents, requests, resolutions, and support activities
Support desktop management and remote support tools to ensure efficient issue resolution
Adhere to company policies, security standards, and regulatory requirements related to desktop support operations

What we offer

Medical
dental
401(k)
direct deposit
commuter benefits

Fulltime

Field Tech Senior Associate

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system) preferred
Office 365 support preferred
Windows troubleshooting, diagnosing, imaging/deployment and software installation preferred
Installation/Troubleshooting of Software/Hardware preferred
Proven customer service background preferred
Able to comprehend and follow verbal and written technical instructions and scripts preferred
A+ certification or equivalent skill set preferred
Individual must have ability to receive calls during the normal business day and after hours preferred
Physically able to lift and move Enterprise and Client technology hardware in our customer environment preferred

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Fulltime

Field Tech Senior Associate

The Desktop Support will be responsible for performing various managed client se...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours
Physically able to lift and move Enterprise and Client technology hardware in our customer environment

Job Responsibility

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11)
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops)
Instructs customers in the operation and maintenance of basic Windows

Fulltime

Field Tech Senior Associate

We are currently seeking a Field Tech Senior Associate to join our team in Chenn...

Location

India , Chennai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

1-3 years desktop/technical Windows support experience

Job Responsibility

Windows, IMAC, Break Fix, Desk Side Support, etc
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals
Windows, troubleshooting, diagnosing, imaging/deployment and software installation
Serves as company liaison with customer on administrative and technical matters
Provide technical support and incident management service desk functions (ServiceNow)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and Mac OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnoses and resolves product performance problems
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows

Fulltime

Field Tech Senior Associate

The Field Tech Senior Associate role at NTT DATA involves providing support to e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24x7
Travel including overnight domestic may be required

Job Responsibility

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements

Fulltime

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs. Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven.

Fulltime

Select Country

Desktop Support Senior Associate - Field Services

Job Description

Requirements

Looking for more opportunities?