Desktop Support Senior Associate - Field Services Job at NTT DATA

Desktop Support Senior Associate-Field Tech

The Desktop Support Senior Associate-Field Tech role involves providing onsite s...

Location

Mexico , Reynosa

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Undergraduate degree or some college coursework preferred
Typically requires 3-5 years relevant experience
Strong knowledge of Windows operating system environment
A+ desktop or equivalent skill set is required
additional certifications for various hardware platforms may be required
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodation
Travel including overnight domestic or international trips may be required

Job Responsibility

Provide onsite support for end users, for tickets and issues at a client site
Own the issues through resolution
Perform troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks
printers
May respond to calls after normal business hours per leader instructions
Identify potential issues that could adversely impact end user experience and take corrective action
Update and resolve tickets in a timely manner to achieve Service Levels
Act as an escalation point for less experienced team members

Fulltime

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...

Location

United States , Secaucus

Salary:

Not provided

Sanmina

Expiration Date

Until further notice

Requirements

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
5+ years of field experience
A+ Certification
5+ years’ experience working in a Helpdesk or Desktop environment
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
5+ years’ troubleshooting Windows 10 and above operating systems
Microsoft Windows Image Deployment experience needed
Experience using some type of Remote Desktop Support Tool
Experience with a ticketing system
Setup and troubleshoot network printers for end-users

Job Responsibility

Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets
Assists end-users with advanced computing and telecommunication issues and questions
Leverage remote support tools to help resolve support requests
Ensure all incident and service request tickets are closed within their established guidelines
Create and maintain Knowledgebase articles
Perform special projects and miscellaneous duties as requested and as time permits
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
Travel between sites to assist end users when remote tools can’t be used

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Fulltime

Senior IT Support Analyst

We are seeking a Senior Desktop Support Analyst to provide day-to-day technical ...

Location

United States , Georgetown

Salary:

Not provided

Sanmina

Expiration Date

Until further notice

Requirements

Associates Degree in a related technical discipline, or the equivalent combination of education and technical certifications, training and/or work experience
5+ years of field experience
A+ Certification
5+ years’ experience working in a Helpdesk or Desktop environment
5+ years’ experience with setting up and troubleshooting the latest versions of Microsoft Office including O365
5+ years’ troubleshooting Windows 10 and above operating systems
Microsoft Windows Image Deployment experience needed
Experience using some type of Remote Desktop Support Tool
Experience with a ticketing system
Setup and troubleshoot network printers for end-users

Job Responsibility

Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices and other technology tools and products
Meets and communicates with users, solves issues in a positive and efficient manner
Assist in maintaining an inventory of IT hardware and software assets
Assists end-users with advanced computing and telecommunication issues and questions
Leverage remote support tools to help resolve support requests
Ensure all incident and service request tickets are closed within their established guidelines
Create and maintain Knowledgebase articles
Perform special projects and miscellaneous duties as requested and as time permits
Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair
Travel between sites to assist end users when remote tools can’t be used

What we offer

Competitive base salary
Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities

Senior Service Desk Associate

Associate is responsible for providing technical support and assistance to end u...

Location

India , Hyderabad

Salary:

Not provided

Zelis

Expiration Date

March 31, 2026

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field preferred
Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator) are advantageous
5+ years of experience in a technical support or service desk role
Proven experience troubleshooting hardware, software, and network issues
Strong knowledge of Windows and Mac operating systems
Familiarity with network technologies (e.g., TCP/IP, DNS, DHCP, AD)
Proficiency in using ITSM tools and remote support software
Excellent problem-solving and analytical skills
Strong verbal and written communication skills
Ability to work independently and as part of a team

Job Responsibility

Provide first and second-line support for hardware, software, and network issues
Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals
Assist users with software installations, upgrades, and troubleshooting
Log, track, and manage incidents and service requests using the IT Service Management (ITSM) tool
Prioritize and escalate incidents as needed to ensure timely resolution
Document all troubleshooting steps and solutions in the ITSM tool
Respond to user inquiries and issues in a courteous and professional manner
Provide clear and concise communication with end-users to understand their technical issues
Ensure high levels of customer satisfaction by providing timely and effective solutions
Perform routine maintenance and updates on IT systems and equipment

What we offer

Hybrid work flexibility
Comprehensive healthcare benefits
Financial wellness programs
Cultural celebrations

Fulltime

Biomed Tech I

The BioMedical Equipment Technician I (BMET1) provides clinical equipment servic...

Location

United States , Austell

Salary:

Not provided

Wellstar Health System

Expiration Date

Until further notice

Requirements

Associate's Degree Electrical Engineering, Biomedical Engineering, Mechanical Engineering or Related Field
High school diploma
A Student graduating with Associates degree in Related Field within 1 year of hire
GED with 3+ years of Related Experience or Military Service Training
Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices
Experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic electronic equipment
Working Knowledge of WINDOWS platform
Working Knowledge of routers firewalls, and switches
Proficient in Microsoft Office software including Word, Excel, and PowerPoint
Capable of interpreting building architectural and systems drawings and information

Job Responsibility

Perform calibrations and repairs on equipment as assigned
Demonstrate knowledge of safe and approved troubleshooting techniques on medical devices
Read schematics and service manuals, consult with vendors and service representatives to assist in troubleshooting
Utilizes basic test equipment and complete repairs in a time and cost-effective manner with patient safety as the primary focus
Document work performed and any significant performance data accurately and in a timely manner
Operates as part of a team of engineers responsible for providing in depth technical knowledge required to implement, manage, upgrade and support many applications and interoperability into EPIC and other repositories
Responds to service calls to evaluate, diagnose, and perform corrective and preventative maintenance on biomedical equipment which requires moderate intervention
Performs safety acceptance testing on new medical equipment and on hospital equipment returned after service
Documents all repair, maintenance, installation, and other activity in a timely fashion using the departments equipment management software and other mechanisms as needed
Update/Install medical equipment to include security protocols and work with customers to provide design solutions maintaining technical and application standards

Fulltime

Helpdesk Senior Associate - ITIL

We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in ...

Location

India , Noida

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Min 2-3 years of relevant experience in a technical support role & 12 months on the current grade
Working Knowledge of Operating Systems such as Windows 7 & 10
Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications
Working knowledge of MS Office suite & Skype for business
Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management

Job Responsibility

RRT Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents that are not resolved at the RRT will be routed to the deskside support team for resolution or as per the KBA defined (for outside the scope of Deskside)
Resolve Incidents and Problems associated with End User Devices and End User Software, and provide break/fix support, advice, and assistance to Authorized Users. Associates would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required
Route / reassign calls to other levels of support, as required if miss-assignment occurs Work with Level 2 and 3 Support staff and onsite vendors (as appropriate) to resolve Problems and Service Requests
Update the ITSM Tool fields upon successful resolution of the Incident
Utilize Provider’s remote tool to enable remote takeover sessions
Attempt to resolve certain Incident Types by remotely taking control of the End User Device, provided the End User’s system is accessible
Utilize remote controls to manage and update desktop system Software, and to maintain configuration of systems and applications
Request end-user approval for remote takeover of system in support of incident resolution or request fulfillment
Escalate repeat issues to the appropriate service organization to allow root cause analysis to be performed and resolution to be driven

New

Field Tech Senior Associate

The Field Tech Senior Associate role at NTT DATA involves providing essential su...

Location

Indonesia , Jakarta

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3 to 5 Years’ experience in End User Computing, IT Support, Asset Management
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc.
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on Project related OT’s

Job Responsibility

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements

New

Field Tech Senior Associate

The Field Tech Senior Associate role at NTT DATA involves providing support to e...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

3 to 5 Years’ experience in End User Computing, IT Support, Asset Management needed
Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support
Basic understanding of ITL Framework is a must
Experience in using ITSM Tools like Service Now, Remedy etc
Good Communication Skills (Written & Spoken) in English
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations
Willingness to work on rotational shifts 24x7
Travel including overnight domestic may be required

Job Responsibility

Be a contributing member of the EUC Team providing support to End Users in a Client Environment
Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
Learn new and emerging technologies as needed, guided by business requirements

Fulltime

Desktop Support Senior Associate - Field Services

NTT DATA

Location:
Argentina

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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