Desktop Support Lead Job at Hunter Bond (New York)

Desktop Support Lead

We are seeking an experienced Desktop Support Lead with strong hands-on expertis...

Location

United States , Carlsbad

Salary:

46.00 USD / Hour

Realign

Expiration Date

Until further notice

Requirements

Strong hands-on experience with macOS troubleshooting and support
Experience with Mac device management tools (Jamf Pro, Apple Business Manager, MDM)
Knowledge of Active Directory, Azure AD, Office 365, VPN, and endpoint security tools
Experience in leading desktop support teams in enterprise environments
ITIL knowledge and strong incident/problem management skills

Job Responsibility

Lead and mentor desktop support team supporting macOS and Windows environments
Provide advanced troubleshooting for macOS devices, applications, and hardware issues
Manage device provisioning, imaging, configuration, and asset lifecycle management
Administer and support Mac management tools (e.g., Jamf, Intune)
Ensure timely resolution of incidents, service requests, and escalations
Collaborate with security, network, and infrastructure teams for endpoint compliance
Maintain documentation, knowledge base articles, and process improvements
Monitor SLAs, KPIs, and drive continuous service improvement initiatives

IT Support Team Lead/ Technical Support Supervisor

DeVry Greenhouses is seeking an experienced and hands-on IT Support Team Lead / ...

Location

Canada , Chilliwack

Salary:

36.60 CAD / Hour

DeVry Greenhouses Ltd.

Expiration Date

Until further notice

Requirements

Diploma or degree in Information Technology, Computer Science, or related field
3-5+ years of technical support experience in a corporate or enterprise environment
Previous leadership, supervisory, or team lead experience in an IT support environment
Strong knowledge of Windows environments, Microsoft 365, networking, and end-user support
Experience supporting desktops, laptops, printers, mobile devices, and VoIP systems
Familiarity with Active Directory, SharePoint, ticketing systems, and endpoint management tools
Strong troubleshooting, communication, organizational, and customer service skills
Valid BC Driver's License and willingness to travel occasionally between company locations
Must be legally authorized to work in Canada

Job Responsibility

Respond to users experiencing technical difficulties in person, remotely, and electronically
Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues
Provide business systems, network, and Internet support to users
Research and implement solutions using technical manuals, user guides, and support documentation
Provide training and technical guidance to users in response to identified difficulties
Supervise and support junior IT support staff through coaching, scheduling, and ticket coordination
Manage escalated support requests and ensure timely ticket resolution
Support Microsoft 365 administration including user accounts, Teams, Exchange, SharePoint, and Intune
Set up and configure computers, mobile devices, printers, scanners, and related equipment for employee use
Maintain IT asset inventory, documentation, and problem/solution logs

What we offer

RRSP matching
extended health & dental benefits
professional growth and development opportunities

Fulltime

Site & Executive Support Lead - End User Services

The Executive Technical Support Consultant will serve as the Site Lead within ou...

Location

United States , Windsor; San Diego

Salary:

100070.00 - 157470.00 USD / Year

Voya Financial

Expiration Date

Until further notice

Requirements

Extensive experience in IT service delivery, site operations, or technical end user support, with a focus on executive environments
Demonstrated success in supporting executive-level users with high-touch, responsive, and 24/7 service
Strong technical oversight and vendor coordination capabilities
Exceptional communication, problem-solving, and stakeholder engagement skills
Proficient in Microsoft Windows OS (Windows 11), Virtual Desktop Infrastructure, Microsoft 365, and workstation imaging
Ability to operate independently and make decisions in dynamic, fast-paced environments
Strong knowledge of ITIL processes: Incident, Problem, Change, and Release Management
Experience with IT Asset Management (ITAM) tools and practices
Bachelor’s degree or 5–8 years of relevant IT experience

Job Responsibility

Serve as the primary technical lead for on-site end user services, ensuring consistent, high-quality support across all service areas
Deliver and coordinate 24/7 white-glove support for EC and ELT members, resolving issues with discretion, speed, and precision
Provide Level 1 and 2+ deskside and remote troubleshooting support for Windows-based environments, including desktops, laptops, mobile devices, and AV/conferencing systems
Act as the escalation point for complex or sensitive support issues involving executive stakeholders
Provide hands-on technical oversight of vendor-managed site teams, ensuring adherence to service standards and rapid issue resolution
Partner with managers to align support operations with business needs and reinforce a service-first culture
Build and maintain strong relationships with business stakeholders, acting as a trusted advisor for executive technology needs
Promote a culture of service excellence, accountability, and continuous improvement across the site
Maintain and update tickets in alignment with SLA and KPI targets
Manage IT asset lifecycle including procurement, inventory, and disposal

What we offer

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day
Paid volunteer time — 40 hours per calendar year

Fulltime

New

Desktop Support Analyst

We are looking for a Desktop Support Analyst to join a manufacturing environment...

Location

United States , Stow

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Hands-on experience in desktop support within a corporate or manufacturing environment
Working knowledge of computer hardware, including installation, troubleshooting, and replacement of desktop components
Experience supporting Microsoft Windows 10 and Windows 11 operating systems
Familiarity with Active Directory for basic user and device support tasks
Understanding of configuration management practices and standardized workstation deployment processes
Ability to manage multiple support tasks efficiently in a fast-paced, deadline-driven Contract assignment
Strong communication skills with the ability to work directly with end users and cross-functional teams

Job Responsibility

Provide on-site desktop support for users by diagnosing and resolving hardware, software, and operating system issues
Update and configure Windows 10 and Windows 11 workstations to meet current technical and business requirements
Manage a defined queue of devices requiring attention and complete system work within established project timelines
Perform workstation setup, reconfiguration, and validation to ensure devices are ready for end-user use after updates
Support Active Directory tasks such as user account assistance, access checks, and basic device-related administration
Apply configuration standards and document completed work to maintain consistency across supported systems
Coordinate with business units and local stakeholders to schedule device availability and improve completion rates for remaining machines
Escalate complex technical problems when needed and communicate progress, risks, and blockers to project leads

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support Engineer/Lead

My client is a globally active quantitative fund developing state-of-the-art sys...

Location

United Kingdom , London

Salary:

160000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Track Record: 3+ years commercial experience within a lead System Engineering/Systems Administrator role
Windows Expertise: Strong experience supporting and configuring Windows 10
Directory Services: Deep knowledge of Group Policy and Active Directory
Personality: A genuine passion for technology and a motivated, proactive attitude.

Job Responsibility

System Optimization: Deploy, maintain, and enhance workstations, mobile devices, and servers
Infrastructure Support: Oversee and optimize conference room technology and internal systems
Troubleshooting: Diagnose and resolve complex technical issues within a mission-critical trading environment
Leadership: Act as a lead figure within the systems engineering and administration function.

Fulltime

IT Support Lead

We are looking for an experienced IT Support Lead to join our team in Austin, Te...

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

10+ years of IT technical support experience, with ability to work independently
Proven experience in Active Directory administration and IT service management
Strong knowledge of service desk management and ticketing systems
Hands-on expertise with Mac OS and Jamf Casper Suite
Familiarity with virtual desktop infrastructure (VDI) and deskside support
Ability to troubleshoot cloud-based applications and Windows environments
Skilled in endpoint management and light system administration
Comfortable operating independently as a visible and proactive site lead
Excellent communication and problem-solving skills in a dynamic work environment

Job Responsibility

Provide Level 1 and Level 2 technical support for onsite and remote users, addressing immediate IT needs efficiently
Serve as the escalation point for local IT issues, coordinating with global support teams as required
Manage endpoint engineering tasks and perform light system administration to maintain operational efficiency
Administer Jamf for Mac devices, including provisioning, group management, and laptop deployments
Troubleshoot and support a variety of cloud-based applications used across the organization
Ensure optimal performance and user support in Windows-based environments
Monitor and manage service desk tickets to resolve issues promptly and effectively
Maintain the functionality of virtual desktop infrastructure (VDI) and provide deskside support as needed
Implement best practices for IT service management (ITSM) and Active Directory administration
Collaborate with stakeholders to identify and address technology needs proactively

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Desktop Support at a Leading US Brokerage and Financial Technology Company

Location

Japan , 東京23区

Salary:

8000000.00 - 11000000.00 JPY / Year

Randstad

Expiration Date

March 31, 2027

Requirements

Minimum 5+ years of IT Support / Desktop Support experience
Strong, in-depth knowledge of Windows desktop operating systems and related technologies
Proven proficiency in desktop and laptop hardware troubleshooting and repair
Intermediate knowledge of TCP/IP, DNS, and Internetworking Technology
Familiarity with Voice & Communications and A/V Conferencing technologies
Intermediate knowledge of Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Awareness of common Market Data applications and services. E.g. Bloomberg, LSEG
Quick learner, capable of working independently and as part of a team
Strong verbal and written communication skills
Ability to operate with minimal supervision while maintaining a professional attitude even under stress

Job Responsibility

Global collaboration and career growth
Partner with regional and global IT teams on initiatives and projects, offering strong exposure to international environments and opportunities to expand both technical and stakeholder management skills
Exposure to specialized trading and communication technologies
Gain hands-on experience with advanced voice systems, market data platforms, and dealerboard technologies that are highly valued and transferable within the financial industry
High-impact, front-office environment
Work closely with revenue-generating teams in a fast-paced financial services setting, where IT directly supports business-critical operations and real-time decision-making

What we offer

健康保険
厚生年金保険
雇用保険
土曜日
日曜日
祝日
賞与あり
期間の定めなし

Fulltime

Desktop Support Engineer

The Desktop Support Engineer role at NTT DATA involves troubleshooting and resol...

Location

Australia , Sydney

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Typically requires 3-5 years relevant experience
Undergraduate degree or equivalent combination of education and work experience
Proficient in Windows operating system environment
Knowledge of Linux/Unix operating systems may be required
Strong client service skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers
Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations
Provides technical feedback on technical process issues to improve overall service delivery
May act as team lead at times and coach team members

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Desktop Support Lead

Job Responsibility

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