Desktop Support Lead Job at Realign (Carlsbad)

Technical Support Team Lead

Technical Support Team Lead role at Hewlett Packard Enterprise providing innovat...

Location

India , Gurgaon

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of experience in working on Active Directory
6+ years of experience in Windows Administration
MS cluster Administration
Networking
Performance Tuning
Patch Management
Windows Upgrades into production environment
Experience in customer facing or customer support roles
Flexible to work in shifts and work from Office
Should know Different technologies mainly from the monitoring, threshold, parameter, analysis

Job Responsibility

Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
Extend central support to users w.r.t. tool/(Manage Engine)
Coordination for delivery/deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
Responsible for providing timely resolution of OS related issues
Tape Management
Backup Policy Creation
Scheduling Backup on DC, DR
Archival Management
OEM Liaising

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs

Fulltime

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

IT Desktop Support Engineer

The Desktop Support Engineer is responsible for leading a team of desktop suppor...

Location

Thailand , Bang Sao Thong

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent experience
3+ years of experience in Desktop Support or IT Support roles
Hands‑on experience with Windows operating systems, desktop hardware, and enterprise applications
Experience in hardware troubleshooting, OS installation, and software upgrades
Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, VPN, TCP/IP)
Demonstrated leadership and team coordination skills
Strong communication, customer service, and client‑handling abilities
Proven analytical and problem‑solving skills

Job Responsibility

Lead and coordinate a team of desktop support associates to ensure effective service delivery
Act as a primary point of contact for client IT support requests
Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues
Provide on‑site and remote desktop support to end users
Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications
Provide preliminary network support for LAN, voice, and video‑related incidents, changes, and projects
Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services
Advise users on appropriate hardware and software upgrades
Deliver basic user training on computer operations and applications
Complete job reports, maintain documentation, and manage ordering of IT supplies

On-site Desktop Support Engineer

The Desktop Support Engineer is responsible for leading a team of desktop suppor...

Location

Malaysia , Perai

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor’s degree or diploma in Information Technology, Computer Science, or equivalent experience
3+ years of experience in Desktop Support or IT Support roles
Hands‑on experience with Windows operating systems, desktop hardware, and enterprise applications
Experience in hardware troubleshooting, OS installation, and software upgrades
Basic to intermediate knowledge of networking concepts (LAN, WAN, Wi‑Fi, VPN, TCP/IP)
Demonstrated leadership and team coordination skills
Strong communication, customer service, and client‑handling abilities
Proven analytical and problem‑solving skills

Job Responsibility

Lead and coordinate a team of desktop support associates to ensure effective service delivery
Act as a primary point of contact for client IT support requests
Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues
Provide on‑site and remote desktop support to end users
Install, configure, maintain, and upgrade desktops, laptops, peripherals, operating systems, and applications
Provide preliminary network support for LAN, voice, and video‑related incidents, changes, and projects
Coordinate with internal IT teams and stakeholders to establish, modify, and support LAN/Voice/Video services
Advise users on appropriate hardware and software upgrades
Deliver basic user training on computer operations and applications
Complete job reports, maintain documentation, and manage ordering of IT supplies

Fulltime

New

Desktop Team Leader

My client are seeking an Engineer turned Manager to lead a globally dispersed De...

Location

United Kingdom , London

Salary:

90000.00 - 140000.00 GBP / Year

Hunter Bond

Expiration Date

Until further notice

Requirements

Team Management: Experience running a team of Support / Desktop Analysts
Broad 2nd Line Support experience
Strong Microsoft orientated skillset – Windows 10/11, Active Directory, Office365, Windows Server, Azure
Ability to communicate at all levels
Strong experience with PowerShell
2+ years of experience managing a Support team (ideally global)

Job Responsibility

Leading a global Desktop Support function within a Trading environment
Overseeing day-to-day Desktop Support operations
Working within a fast-paced Trading / HFT setting

What we offer

Bonus

Fulltime

Senior System Administrator

The Senior System Administrator will be responsible for effective provisioning, ...

Location

United States , Milwaukee

Salary:

Not provided

Amla Commerce

Expiration Date

Until further notice

Requirements

Excellent knowledge of Microsoft Operating Systems and the Microsoft offerings across various product lines that can be utilized
To design, install, and administer virtualization products on premise & on Azure cloud
Excellent knowledge of Managing Google services
Excellent knowledge databases, patch management, and networks including LAN and WAN
Familiarity with modern operating systems and server platforms
Knowledge of network security systems, intrusion detection systems, and data backup
Designing and setting up continuous workflow & connected experience with Microsoft Apps, Office and Office 365 administration
Knowledge of all computer components and peripherals and must be adept at researching and coming up with best suited HW configurations (laptop, PC, Workstation, Server, Printer, conferencing system, Network systems, etc)
Must be adept at Identifying Products and SW (Laptops models, SWs, etc) by assessing on best access to Support, Service, cost of acquisition, maintenance, and upgrades/scalability also the richness of the ecosystem
Hands-on experience with Hardware Set-up/Networking setup. Must be adept at assembling PCs and workstations/local server setups

Job Responsibility

Effective provisioning, operation, installation / configuration, and maintenance of windows servers
Participate in technical research and development to enable continuing innovation within the windows system
Coordinate with senior members to understand goals and objectives
Accountable for windows systems that support infrastructure and Management.

Global Technical Support Director

We are seeking a strategic and experienced Global Technical Support Director to ...

Location

United States

Salary:

Not provided

Bentley Systems

Expiration Date

Until further notice

Requirements

10+ years of experience leading large-scale customer support teams in an enterprise software environment
Proven success in global and multi-regional support leadership roles
Strong background in supporting both cloud and desktop products
Executive presence with the ability to influence senior stakeholders
Deep understanding of support operations, metrics, and customer success principles
Proficiency with support platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
Excellent communication, leadership, and problem-solving skills
MSc in Computer Science, Data, or a related field
Familiarity with ITIL, ISO, or other support frameworks

Job Responsibility

Lead and inspire geographically distributed support teams, serving as the primary point of contact for North America Support leadership
Develop and execute global support strategies aligned with business objectives
Collaborate with senior leadership to influence decisions across people, processes, and policies
Act as the voice of the customer within the organization
Champion initiatives to enhance customer experience and satisfaction
Partner with escalation teams to ensure timely resolution of critical issues
Drive performance across key metrics (e.g. CES, resolution time) across all support channels
Implement scalable support models for both cloud and desktop environments
Lead tooling, knowledge management, and automation initiatives in collaboration with Product and Digital Experience teams
Work closely with Product, Engineering, Sales, and Services teams to ensure alignment and feedback loops

What we offer

A great Team and culture
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction
An attractive salary and benefits package
A commitment to inclusion, belonging, and colleague well-being through global initiatives and resource groups
A company committed to making a real difference by advancing the world’s infrastructure for a better quality of life, where your contributions help build a more sustainable, connected, and resilient world

Desktop Support Manager

Manages a help desk team to support and resolve end-user issues with computer ha...

Location

United States , St Petersburg; Memphis

Salary:

Not provided

Raymond James

Expiration Date

Until further notice

Requirements

5+ years of progressive experience in desktop support or end-user computing roles
At least 3 years of people leadership experience in a large, distributed enterprise environment, managing teams of 15+ direct reports
Experience with ITSM tools such as ServiceNow required
In-depth understanding of Microsoft desktop operating systems and Microsoft cloud services (i.e., M365, Exchange Online)
Familiarity with Modern Desktop Management platforms and administration (i.e., Microsoft Intune, Citrix, Vmware)
Proven ability to manage escalations and collaborate with cross-functional teams and senior leadership
Knowledge of compliance standards, documentation practices, and security protocols
ITIL Foundation preferred
Bachelor’s: Accounting, Bachelor’s: Business Administration, Bachelor’s: Computer and Information Science, High School (HS) (Required)
General Experience - 6 to 10 years, Manager Experience - 3 to 6 years

Job Responsibility

Leads and mentors a team of desktop support technicians, fostering a collaborative and high-performance environment
Oversees daily support operations, including ticket management, incident resolution, and service request fulfillment
Monitors team performance against service level agreements (SLAs), productivity goals, and quality standards
Develops and implements strategies to improve support efficiency, customer satisfaction, and service quality
Manages escalations and ensures prompt resolution of complex technical issues
Identifies skill gaps and delivers targeted training to enhance technical capabilities and career development
Maintains and updates support documentation, knowledge bases, and standard operating procedures
Provides regular updates to management on system health, key performance indicators, and incident resolution progress
Collaborates with cross-functional teams, including infrastructure, digital workplace, and cybersecurity, to resolve issues and improve service delivery
Supports onboarding and offboarding processes, including provisioning and deprovisioning of IT assets and access

Fulltime

Desktop Support Lead

Realign

Location:
United States , Carlsbad

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 21, 2026

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Job Description:

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Job Posted:March 21, 2026

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