Desktop Support IV Technician

Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

• At least 10 years' experience in the following: Knowledge of computer software, operating systems, hardware and networking is required.
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required.
• Able to work in a team as well as independently.
• Experienced in providing professional and courteous customer service is required.
• Candidate must be a CURRENT Wisconsin resident.
• No relocation allowed.
• The selected hire MUST have an up-to-date flu shot.

• Excellent verbal and written communication skills is preferred.
• Three or more years relevant work experience with Windows 10/11 is preferred.
• Two or more years relevant work experience with OSX is preferred.
• Experience and knowledge of computer security is preferred.

• Career advancement opportunities
• Extensive training
• Excellent benefits including paying for health and dental premiums for salaried employees.