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Desktop Support IV Technician

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Beacon Technologies

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Location:
United States , Madison

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Beacon Technologies is seeking a Desktop Support IV Technician for our client partner. This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.

Job Responsibility:

  • Responsible for routine, first and second level technical troubleshooting
  • Determining solutions for more complex issues by leveraging documented procedures
  • Ensuring a high level of customer service to support mission activities of the institution through information technology (IT)

Requirements:

  • At least 10 years' experience
  • Knowledge of computer software, operating systems, hardware and networking is required
  • Experience with Microsoft Active Directory is required
  • Hardware and software troubleshooting skills are required
  • Able to work in a team as well as independently
  • Experienced in providing professional and courteous customer service is required
  • Candidate must be a CURRENT WI resident
  • No relocation allowed

Nice to have:

  • Excellent verbal and written communication skills is preferred
  • Three or more years relevant work experience with Windows 10/11 is preferred
  • Two or more years relevant work experience with OSX is preferred
  • Experience and knowledge of computer security is preferred
What we offer:
  • Career advancement opportunities
  • Extensive training
  • Excellent benefits including paying for health and dental premiums for salaried employees

Additional Information:

Job Posted:
December 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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