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Beacon Technologies Logo Beacon Technologies · IT - Administration

Desktop Support I Technician

United States, Madison · Job Posted January 22, 2026
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Job Description

Beacon Technologies is seeking a Desktop Support I Technician for our client partner. This role is 100% on-site in Madison, Wisconsin. The Technician will be the welcoming, first point of contact for colleagues. In this hands-on role, you'll be responsible for providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares; troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems; and learning about and helping with the workflows staff use to create media.

Job Responsibility

  • Providing frontline support for the tools our teams use every day, including Office 365, Google Workspace, Windows/Mac applications, printers, and file shares.
  • Troubleshooting day-to-day tech challenges, setting up new equipment, and working with staff to solve their problems.
  • Learning about and helping with the workflows staff use to create media.
  • Be the welcoming, first point of contact for colleagues.

Requirements

  • 1-3 Years of experience in the below:
  • Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support.
  • Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users.
  • Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS).
  • Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
  • Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures.
  • Ability to work both independently and collaboratively within a team.
  • Ability to accurately follow established policies, procedures, and documentation.
  • Candidates MUST be a Wisconsin resident, no relocation allowed.

Nice to have

  • Experience using a ticketing system to help customers
  • Experience with applications like Microsoft 365 or Google Workspace.
  • Basic understanding of Active Directory (e.g., password resets) and fundamental networking concepts.
  • Experience providing technical support in a higher education or public-sector environment.

What we offer

  • Career advancement opportunities
  • Extensive training
  • Excellent benefits including paying for health and dental premiums for salaried employees.
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