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We are seeking an experienced Desktop Support Engineer to provide technical support for end-users, troubleshoot hardware/software issues, and ensure smooth IT operations within the organization.
Job Responsibility:
Provide technical support for end-users
troubleshoot hardware/software issues
ensure smooth IT operations within the organization
Requirements:
Provide Level 1 / Level 2 desktop support to end users for hardware, software, and network issues
Install, configure, and maintain Windows 10/11 desktops, laptops, and peripherals
Troubleshoot issues related to Microsoft Office 365, Outlook, Teams, and other enterprise applications
Manage user accounts, permissions, and access in Active Directory
Support printers, scanners, mobile devices, and conferencing systems
Handle ticketing systems (ServiceNow, Remedy, or similar) for incident and request management
Perform system imaging, device deployment, and asset management
Assist with network connectivity issues (LAN/Wi-Fi/VPN)
Maintain documentation for troubleshooting procedures and solutions