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Desktop Support Engineer

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Desktop Support Engineer to join our team in New York, New York. In this long-term contract role, you will provide technical assistance and support to ensure smooth operations within an investment banking environment. This position is ideal for someone with strong troubleshooting abilities, excellent communication skills, and a proactive approach to problem-solving.

Job Responsibility:

  • Provide technical support to end-users, including troubleshooting hardware, software, and connectivity issues
  • Manage user accounts, groups, and devices using Active Directory
  • Administer Office 365 licenses, users, and groups, ensuring efficient functionality
  • Perform basic device and user management tasks using Microsoft Intune
  • Organize and maintain IT equipment, including setting up devices and connecting cables
  • Respond to service desk tickets promptly and resolve issues effectively
  • Collaborate with team members to identify and resolve recurring technical problems
  • Ensure all IT systems meet organizational standards and are properly maintained
  • Communicate with stakeholders to provide updates and solutions regarding technical challenges
  • Document resolutions and best practices for future reference

Requirements:

  • Minimum of 3 years of experience in IT support roles
  • Proficiency in using Active Directory for managing users, groups, and devices
  • Hands-on experience with Office 365 administration
  • Familiarity with Microsoft Intune and basic device/user management
  • Strong knowledge of Windows 10 operating systems
  • Solid troubleshooting skills across hardware, software, and network issues
  • Excellent communication skills and ability to work collaboratively
  • A detail-oriented and organized approach to managing IT equipment and tasks
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

Work Type:
On-site work
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