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The Desktop Support Engineer role at NTT DATA involves troubleshooting and resolving issues related to desktops and notebooks, performing system upgrades, and providing technical feedback to enhance service delivery.
Job Responsibility:
Performs troubleshooting parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/ printers
Uses advanced tools /technical knowledge to remediate client problems and conduct scheduled installations
Provides technical feedback on technical process issues to improve overall service delivery
May act as team lead at times and coach team members
Requirements:
Typically requires 3-5 years relevant experience
Undergraduate degree or equivalent combination of education and work experience
Proficient in Windows operating system environment
Knowledge of Linux/Unix operating systems may be required
Strong client service skills
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations