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Robert Half Logo Robert Half · IT - Administration

Desktop Support Engineer

United States, Madison · Job Posted March 01, 2026
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Job Description

We are seeking a Desktop Support Engineer to provide high-level onsite technical support in a detail oriented corporate environment in Madison, WI. This role is ideal for a experienced desktop detail oriented who thrives in a hands-on setting, supports executive leadership, and can confidently handle escalations, deployments, and onsite networking needs. This is a contract-to-hire opportunity with long-term potential.

Job Responsibility

  • Provide advanced onsite desktop support for end users, including executive leadership
  • Manage escalations and rollover tickets from the help desk team
  • Assist with device deployments and system rollouts
  • Use PowerShell to automate tasks and support system administration
  • Support and troubleshoot networking issues onsite in the absence of a network engineer
  • Serve as the point of contact for physical IT needs (hardware installs, connectivity, workstation setups, etc.)
  • Deliver a high-touch, customer-focused support experience

Requirements

  • 5+ years of in-person desktop support experience in a detail oriented environment
  • Experience with Intune and SCCM, including environments migrating to Intune
  • Strong customer engagement skills, with experience supporting leadership and executives
  • 2+ years of PowerShell experience for automation and administration
  • Experience with onsite networking troubleshooting and physical connectivity support

Nice to have

  • Experience supporting enterprise-scale environments
  • Strong documentation and process improvement mindset
  • Ability to prioritize and manage escalations effectively

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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