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Desktop Support Engineer

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Solomon Page

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Location:
United States , New York

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

40.00 - 43.00 USD / Hour
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Job Description:

The A/V Operations Technician is responsible for delivering reliable and high-quality audio-visual support across conference rooms, studios, and Zoom collaboration environments. This role ensures smooth daily A/V operations, incident resolution, Zoom client management, and conference room readiness. The technician also supports Zoom software packaging and enterprise deployments across Windows and macOS platforms while collaborating closely with engineering, networking, and workplace teams.

Job Responsibility:

  • Conferencing & Room Support
  • Incident Response, Ticketing & Service Management
  • Zoom Client Packaging & Deployment
  • Preventative Maintenance & Lifecycle
  • Operational Excellence & Documentation
  • Installations, Builds & Provisioning
  • Cross-Functional Collaboration

Requirements:

  • 3-5 years of experience in corporate A/V, Zoom support, or a related technical field
  • Hands-on experience with conferencing technologies such as Zoom or Microsoft Teams
  • Strong troubleshooting skills for Windows and macOS A/V and Zoom applications
  • Experience with software packaging and deployment using tools like Intune, Jamf, SCCM, or other endpoint management platforms
  • Understanding of A/V signal flow, acoustics, IP networking fundamentals, and collaboration platforms
  • Excellent documentation, communication, and customer service skills

Nice to have:

  • Experience with broadcast technologies, encoders, NDI/SRT workflows, or production tools
  • Familiarity with scripting or automation (PowerShell, Python, Zoom APIs, or Lua for Q-SYS)
  • Ability to run PowerShell commands and Jamf related prompts
What we offer:
  • medical
  • dental
  • 401(k)
  • direct deposit
  • commuter benefits

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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