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Provide technical assistance to users experiencing hardware and software issues
Install, configure, and maintain desktop hardware, software, and peripheral devices
Diagnose and resolve technical problems related to desktop systems, applications, and network connectivity
Train users in new technologies and provide guidance on best practices
Maintain detailed records of technical issues and solutions, and update documentation as needed
Work closely with other IT teams to resolve complex issues
Set up and maintain audiovisual (AV) equipment in conference rooms. Ensure all equipment functions properly before meetings and provide on-the-spot technical support during meetings
Managing iOS devices, including familiarity with Mobile Device Management (MDM) solutions
Requirements:
Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently
Excellent verbal and written communication skills to interact effectively with users and team members
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous
Familiarity with setting up and troubleshooting AV equipment and video conferencing tools like Microsoft Teams
Familiarity with racking and stacking of Servers or switches
Additional certifications such as ITIL, CompTIA Network+, can be beneficial
Strong customer service orientation to provide a positive user experience
Ability to lift and move computer equipment and perform tasks that may require physical effort
Nice to have:
Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are advantageous
Additional certifications such as ITIL, CompTIA Network+, can be beneficial