Desktop Support Engineer

• Work together with a worldwide team to support all employees with their IT related questions in an all Apple Mac environment
• Diagnose and troubleshoot a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries
• Play a key role in optimizing processes and systems
• Collaborate closely with team members across the globe to provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks
• Continuously focus on enhancing global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs
• Proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency

• 2+ years of experience in IT support
• Advanced/fluent English
• Experience supporting MacOS corporate devices leveraged by enterprise systems like JAMF or similar
• Experience in helping people troubleshoot their IT related issues
• Can use a shell or terminal for administrative tasks, understands basic filesystem navigation, command flags, usage of included command line tools
• Administering internal services such as Google Suite, Zoom, Okta and LDAP
• Experience with audio-visual (AV) equipment and troubleshooting in meeting rooms
• Good understanding of up to date IT security practices
• Experience with writing and maintaining technical documentation
• Experience with administrating onboarding sessions of new joiners and doing IT user training
• Flexible team player who has ability to work independently and make informed decisions
• Able to travel to domestic and international destinations for company events and occasional coverage

Experience with Linux