Desktop Support Engineer Job at BluBiz Solutions (Port Melbourne)

Job Description

We are currently seeking an experienced Desktop Support Engineer to provide onsite and remote technical support to Senior Executives and staff for one of our key clients. This is a full-time position located on customer premises in Port Melbourne. Working with highly experienced solutions experts and remote support team, you will be responsible to maintain best-practice environments. You will be accountable for desktop, hardware and software break/ fix support, remote support, software deployment and occasional support for the relocation of services.

Job Responsibility

Daily technical support activities for desktops, laptop, and printers
Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
Setup new desktops by installing operating systems, software, and associated peripherals
Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
Conduct break-fix or replacement of endpoints when needed
Conduct data and phone patching
Work with Application Vendors in resolving incidents and requests raised by the end-users
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures

Requirements

On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
Strong operational support with some field experience
Solid Active Directory knowledge and experience
Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
Some knowledge and experience with Citrix and Fortinet
Knowledge of Backup Solutions – Datto
Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
Awareness of ITIL best practice methodology
Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services
Have a “can-do” attitude with an enthusiastic approach to challenges
Excellent verbal and written communication and have the ability to articulate technical information to the target audience
Professional customer service
Ability to work autonomously with excellent time management
Diploma or a Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience is desirable

What we offer

Help with Career progression
Paid Training
Diverse and challenging work
Competitive salary package
Access to corporate rewards programs

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Desktop Support Engineer

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