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NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Engineer

India, Mumbai · Job Posted May 28, 2026
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Job Responsibility

  • Provide L1 & L2 technical support for end users, including walk-ins and scheduled requests
  • Diagnose and resolve hardware/software issues efficiently
  • Deliver VIP user support with a high level of professionalism
  • Communicate clearly with users, offering guidance and preventive solutions
  • Take full ownership of incidents through to resolution
  • Manage incidents, perform root cause analysis (RCA), and escalate critical issues
  • Collaborate with internal teams and participate in inter-team coordination
  • Conduct user training on technologies and support tools
  • Monitor and report incidents to minimize business impact
  • Contribute to process improvements and follow ITIL best practices
  • Manage IT assets, including inventory, CMDB updates, and compliance
  • Support IMAC activities (Install, Move, Add, Change) and vendor management
  • Assist in business continuity, disaster recovery, and service rollouts

Requirements

  • 2+ years of experience in desktop support/service desk in enterprise environments
  • Strong knowledge of ITIL processes and incident management
  • Experience with tools like ServiceNow or similar ticketing systems
  • Solid troubleshooting and analytical skills
  • Familiarity with end-user technologies, including: Windows/Microsoft ecosystem, Desktop virtualization & remote computing, Collaboration tools, AV & video conferencing, IP telephony and print services
  • Ability to work under pressure and meet deadlines
  • Excellent communication and interpersonal skills
  • Experience working in matrix and virtual teams
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