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MWH Treatment are looking to strengthen our IT Team with an Desktop Support Engineer based at Hattersley with hybrid working available. At MWH Treatment we believe that people matter. We know that to build successful, creative teams we need a diverse workforce that can deliver new innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential. You will report directly to the Head of IT and your role will cover supporting end user IT services at MWH Treatment.
Job Responsibility:
Provide highly skilled IT support and convey resolutions to customer IT issues
Respond and self-management of IT support tickets within the SLM tool
Track, route, and redirect problems to correct resources if required. Keep users informed of progress
Talk users through problem-solving processes
Follow up with customers, provide feedback, and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Ensure proper recording, creating or updating documentation
Preserve and grow your knowledge of the companies procedures, products, and services
Manage and support hardware and software installations, configurations, and troubleshooting
Provide support for all Line of Business (LOB) applications
Requirements:
Expertise in hardware and software support
Support experience of Windows 11, network protocols, M365 apps
Experience using Microsoft Intune, Application Packaging, PowerShell and Autopilot
Experience in supporting Line of Business (LOB) applications
Experienced with meeting room AV technical hardware solutions, office network technology and print technology
Understanding of Asset management
Experience in JML processes
What we offer:
Hybrid Working
25 days holiday + Bank Holidays (with an additional 5 days available to buy)