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MWHTreatment Logo MWHTreatment · IT - Administration

Desktop Support Engineer

United Kingdom, Hattersley · Job Posted March 13, 2026
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Job Description

MWH Treatment are looking to strengthen our IT Team with an Desktop Support Engineer based at Hattersley with hybrid working available. At MWH Treatment we believe that people matter. We know that to build successful, creative teams we need a diverse workforce that can deliver new innovative ways of thinking. We provide an environment where you will have the freedom to develop and grow to your full potential. You will report directly to the Head of IT and your role will cover supporting end user IT services at MWH Treatment.

Job Responsibility

  • Provide highly skilled IT support and convey resolutions to customer IT issues
  • Respond and self-management of IT support tickets within the SLM tool
  • Track, route, and redirect problems to correct resources if required. Keep users informed of progress
  • Talk users through problem-solving processes
  • Follow up with customers, provide feedback, and see problems through to resolution
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, creating or updating documentation
  • Preserve and grow your knowledge of the companies procedures, products, and services
  • Manage and support hardware and software installations, configurations, and troubleshooting
  • Provide support for all Line of Business (LOB) applications

Requirements

  • Expertise in hardware and software support
  • Support experience of Windows 11, network protocols, M365 apps
  • Experience using Microsoft Intune, Application Packaging, PowerShell and Autopilot
  • Experience in supporting Line of Business (LOB) applications
  • Experienced with meeting room AV technical hardware solutions, office network technology and print technology
  • Understanding of Asset management
  • Experience in JML processes

What we offer

  • Hybrid Working
  • 25 days holiday + Bank Holidays (with an additional 5 days available to buy)
  • Contribution Pension scheme
  • Life Assurance
  • Health Insurance
  • Private Medical Insurance
  • cycle to work scheme
  • discounts and savings Hub
  • Kids Pass
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