Desktop Support Engineer Job at NTT DATA (Singapore)

Desktop Support Engineer

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Desktop Support Engineer at NTT DATA will play a crucial role in monitoring client infrastructure and resolving incidents. This position requires a diploma or degree in IT/Computing and relevant certifications like ITIL and CCNA-R/S. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to work optimization. Join a diverse team and make a significant impact in a leading technology services company.

Job Responsibility:

Monitors client infrastructure and solutions
Identify problems and errors prior to or when they occur
Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigate first line incidents assigned and identify the root cause of incidents and problems
Fulfill approved requests following agreed procedures
Provide telephonic or chat support to clients when required
Execute approved maintenance activities including patching and configuration changes
Follow the required handover procedures for shift changes to ensure service continuity
Report and escalate incidents where necessary
Ensure the efficient and comprehensive resolutions of incidents and requests
Proactively identify opportunities for work optimization
Update existing knowledge articles or create new ones
Identify opportunities for work optimization including opportunities for automation of work, request fulfillment, incident resolution, and other general process improvement opportunities

Requirements:

Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Up to date and relevant ITIL certification (Foundation Level)
Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery
MS-Active Directory
MS-Windows XP Professional
Switches and Routers
Cisco Certified Network Associate - Data Center (CCNA-DC)
MCSA+VCP, RHCE, or equivalent
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Additional Information:

Job Posted:
February 17, 2026

Employment Type:

Fulltime

Work Type:

On-site work

NTT DATA - All Job Offers

Job Link Share: