Desktop Support Associate Job at Kaiser Permanente (Sacramento)

Associate Desktop Support Analyst

The primary purpose of the Associate Desktop Analyst role is to provide second l...

Location

United States , Elizabeth

Salary:

48000.00 - 57916.00 USD / Year

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

BA or BS degree preferred or other relevant combination of training and experience
Certifications preferred
Up to 2 years experience in an desktop support environment preferred
Excellent client facing skills with the ability to thrive in a critical environment
Attention to detail, strong follow through skills and dependable

Job Responsibility

Identifies and resolves desktop/laptop hardware problems
Initial network troubleshooting and determination of appropriate escalation path
Resolve and work proactively on virus issues and initiatives
Assists in new system deployments/loading appropriate software as needed
Responsible for incidents escalated from first line of support
Write support documentation for customer and/or departmental use
Provides suggestions and information on projects that should be undertaken by the department
May manage projects as assigned by the Manager

Fulltime

Desktop Support Engineer

We are currently seeking an experienced Desktop Support Engineer to provide onsi...

Location

Australia , Port Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

On-site and remote management and set up of hardware including desktops, laptops, tablets, phones, mobiles, and printers
Strong operational support with some field experience
Solid Active Directory knowledge and experience
Desktop Imaging and software applications such as Operating Systems (Windows 7 through 10 and), Microsoft 365, Antivirus software and systems
Some knowledge and experience with Citrix and Fortinet
Knowledge of Backup Solutions – Datto
Strong IT Support Skills and the ability to Troubleshoot and Diagnose Problems
Awareness of ITIL best practice methodology
Ability to prioritise effectively, to multi-task, and to adapt to changing priorities
Ability to analyse network performance data to identify trends and potential problems, and support recommendations to modify and/or upgrade network equipment or services

Job Responsibility

Daily technical support activities for desktops, laptop, and printers
Conduct remote desktop troubleshooting with end-users along with documentation and ticket maintenance
Provide specialist advice to operational teams for support and maintenance of relevant technologies, including responding to faults and problems, and liaising with other technical staff and external service providers to resolve issues
Assist with the implementation (installation, configuration, and operationalisation) of technical solutions
Setup new desktops by installing operating systems, software, and associated peripherals
Assist in maintaining the operating system and software utilised within the network, including the addition of new users to the network and establishment of rights and privileges
Conduct break-fix or replacement of endpoints when needed
Conduct data and phone patching
Work with Application Vendors in resolving incidents and requests raised by the end-users
Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals, and procedures

What we offer

Help with Career progression
Paid Training
Diverse and challenging work
Competitive salary package
Access to corporate rewards programs

Fulltime

Senior IT Desktop Support Technician

We are seeking a Senior IT Desktop Support Technician with strong experience sup...

Location

United States , Menlo Park

Salary:

82824.00 - 103530.00 USD / Year

BillionToOne

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field
5+ years of experience in IT desktop support or a similar technical role
Proven expertise in macOS and Google Workspace support within a professional environment
Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) — including request queues, automation rules, SLAs, and dashboards
Solid understanding of biotech lab IT environments and associated systems
Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations
Demonstrated ability to create and maintain clear, high-quality documentation
Experience leading IT operations or support initiatives in a high-growth organization
Strong problem-solving skills and a focus on designing exceptional end-user experiences
Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams

Job Responsibility

Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace
Manage and administer device management platforms such as VDIs, Kandji, and Microsoft Intune to maintain system security and compliance
Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics
Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations
Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information
Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction
Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures
Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing
Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements

What we offer

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients
Open, transparent culture that includes weekly Town Hall meetings
The ability to indirectly or directly change the lives of hundreds of thousands patients
Multiple medical benefit options
employee premiums paid 100% of select plans, dependents covered up to 80%
Extremely generous Family Bonding Leave for new parents (16 weeks, paid at 100%)
Supplemental fertility benefits coverage
Retirement savings program including a 4% Company match
Increase paid time off with increased tenure
Latest and greatest hardware (laptop, lab equipment, facilities)

Fulltime

Senior Desktop Technician

Under general direction, analyzes, troubleshoots, supports, and maintains deskto...

Location

United States , Laguna Beach

Salary:

Not provided

Intratek Computer, Inc.

Expiration Date

Until further notice

Requirements

Knowledge of desktop computer systems, tablets, smartphones, printers, hardware components, operating system software (Windows 10/11), and communications
Knowledge of application software including Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, OneNote, To Do)
Practical application and increased understanding of computer networks and communications
Knowledge of help desk call tracking
Knowledge of troubleshooting and documentation methodologies
Knowledge of personal technology trends
Ability to diffuse tense or difficult customer service situations with appropriate use of interpersonal and communication skills
Ability to recommend, plan, and apply computer solutions based on knowledge of business units’ critical success factors and operational criteria
Ability to communicate complex ideas and translate technical information easily to non-technical individuals
Ability to work with executive management staff and Board members professionally

Job Responsibility

Responds to the increasingly difficult Help Desk calls, including troubleshooting, researching, and providing solutions for desktop hardware and software problems
Updates and documents relevant research and resolutions into call tracking database
Monitors the flow of help desk tickets in the desktop support process
Assists staff either on site, or via telephone and remote control
Acts as a resource and resolves questions and problems in the use of computer hardware and software
Enhances agency-wide use of desktop computers by providing proactive support on desktop computer tools
Provides technical support as needed to executives and Managers
Performs desktop image builds, computer upgrades, software installation, and configuration
Coordinates desktop adds, moves, and changes
Assists users with computers connecting to audiovisual technology for presentations

What we offer

Medical benefits
Paid vacation
Paid holidays

Fulltime

IT Support Specialist

We are seeking a skilled and proactive IT Support Specialist to join our client’...

Location

United States , Houston

Salary:

Not provided

ChaseSource

Expiration Date

Until further notice

Requirements

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field preferred
Minimum 2 years of experience in a desktop support or IT helpdesk role
Strong knowledge of computer hardware, operating systems, and software applications
Excellent troubleshooting and problem-solving skills
Familiarity with remote access systems, voice networks, and basic server support
Excellent interpersonal, verbal, and written communication skills
Highly organized, self-motivated, and able to manage multiple tasks in a fast-paced environment
Willingness to learn scripting and automation tools (e.g., PowerShell, Python)
Team player with a proactive approach to continuous learning and support
Valid driver’s license and ability to travel between offices as needed

Job Responsibility

Provide prompt, professional technical support to end users across Houston, Cy-Fair, Conroe, Texas City, Richmond, Liberty, Beaumont, Denver, and other office locations
Set up new employees with computers, phones, applications, and access credentials
Troubleshoot and resolve hardware, software, printer, and connectivity issues
Install and upgrade desktop operating systems and business-critical applications
Maintain, re-image, refresh, and securely wipe company laptops and desktops
Support and escalate maintenance of network printers and peripherals
Resolve issues related to firm-specific and mission-critical applications
Maintain the firm’s IT security posture, following established protocols
Document IT processes and maintain up-to-date records
Act as a backup for mailroom operations, including mail processing and delivery

Fulltime

First Line IT Support

Following company training the successful applicant will be responsible for a sm...

Location

United Kingdom , High Wycombe

Salary:

21000.00 - 24000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Minimum of 1 years in a Desktop Support environment
Proficient with Windows Desktop Operating Systems essential (Windows 7/8/10) / MAC
Basic Experience with Windows Server Operating Systems
Proficient with Microsoft Office Applications essential (2016 / 2019 / Office 365)
Basic Networking knowledge ex (DHCP, DNS)
Basic Experience with various Internet Connectivity Mediums essential, ex ADSL, Fibre
Basic Experience with Enterprise Antivirus packages
Basic Experience Backup management
A Levels
Have previous IT remote telephone support experience

Job Responsibility

Remote IT Telephone Support for customers
Remote assistance to end users covering hardware, operating system, file and print, personal productivity suites, email, Internet, Intranet access
Provide remote support using any industry accepted remote support software
Interface and collaborate with other 3rd party vendors to ensure seamless integration and support services
Adherence to a call logging process
Password resets/mail routing/new accounts etc
Logging customer queries and meeting SLA’s
Updating existing tickets with SLA time
Remote IT Maintenance for customers
Ensuring that the operating system and personal productivity applications are up to date with the latest service packs, patches and drivers

What we offer

Training and development plans
Staff bonuses and holiday incentives

Fulltime

Spc I, BT Support

The position involves assisting the Business Technology (BT) support teams with ...

Location

United States , Atlanta

Salary:

Not provided

Sysco

Expiration Date

Until further notice

Requirements

H.S. Diploma
Minimum 3 years’ experience associated with end user technology support and IT related environments
Minimum of three years customer service experience in Computer Technology
Must possess excellent communication (written and verbal), organizational, and problem solving skills
Must effectively interact with several different personalities and levels of management
Must be self-motivated, resourceful, reliable, and trustworthy
Must be proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Must have experience with supporting, installing, and configuring Order Entry applications
Must be able to use remote support tools to be able to troubleshoot remote computer devices
Must be available for after hour support and weekend on-call support as needed

Job Responsibility

Prioritize support calls using enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets, and trends as required
Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops and peripherals devices from the approved standards list through Corporate IT Purchasing
Ensures software and hardware standards are adhered to at all times based on guidance from Corporate
Ensuring software license compliance with all installed software
Responsible for imaging workstations using the standard images
Maintains and adheres to current system security policy
Ensure client agents for discovery tools, anti-virus and patch compliance updates are maintained at the most current levels
Provides secondary on-site workstation support and knowledge transfer to the Desktop/Laptop support team
Account administration and support for Order Entry applications
Assists with desktop hardware relocation where required

Fulltime

IT Support Specialist

The IT Support Specialist will work directly with the Associate Director of Info...

Location

United States , Brattleboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent technical skills, including analytical skills and advanced computer skills
Disaster recovery skills
Strong writing skills
Customer support and interpersonal skills
Knowledge of hardware, software, networks, and systems
Troubleshooting and problem-solving abilities
Communication and customer service skills
Collaboration across organizations: 1 year (Preferred)
IT support: 3 years (Preferred)
Software troubleshooting: 3 years (Required)

Job Responsibility

Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements
Maintaining efficient relationships with other department heads to determine their technological needs
Responsible for all repair and installation requests
Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology
Creating long-term schedules to determine when to update company computer systems and cybersecurity measures
Researching new business technologies and IT software to strengthen the organization's computer systems
Creating surveys to gauge company employee IT needs and questions
Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates
Assisting Associate Director of Information Technology with complex installations or repairs
At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Desktop Support Associate

Kaiser Permanente

Location:
United States , Sacramento

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 16, 2026

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