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The Desktop Support Associate role involves providing Level 1 technical support for hardware and software issues in a fast-paced IT environment. Candidates should have strong customer service skills and advanced English proficiency. Responsibilities include troubleshooting, documentation, and assisting with in-house applications. This is a full-time position with opportunities for growth.
Job Responsibility:
General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures