Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide essential technical support for deskt...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Basic understanding of networking
Basic Troubleshooting skills
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements
Ability to develop business relationships and communicate effectively with the user community

Desktop Support Associate-Helpdesk

The Desktop Support Associate-Helpdesk role at NTT DATA Services involves provid...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
Advanced English (excellent pronunciation and fluency)
Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Savings Fund- 13% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing L1 support for hardware an...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Help Desk Associate role at NTT DATA Services involves providing Level 1 tec...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

This position will be a part of our Patient Portal and Technical Support Service...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams
Identify and suggest possible improvements to patient experience
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide technical support for patient portal ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Engineering Manager - Content Team

Join us to help drive the development of the ZMS advertisement platform that str...

Location

Germany , Berlin

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

Proven track record of leading an engineering team in a fast-paced environment where you have created a culture of trust, growth, and responsibility
Solid background in Full Stack Software Engineering, specifically with frontend technologies, including React, and various backend technologies, including Node.js and the JVM ecosystem (Kotlin/Java). Experience in the development of mobile apps (iOS, Android) is a plus
Well-versed in modern architecture patterns (Microservices, Event-Driven, REST/OpenAPI) and have experience with AWS services and containerization
You understand how to build resilient systems that are customer facing, scalable and maintainable
Leader who can still talk shop with Senior Engineers and Principals, conduct meaningful architecture reviews, and contribute to complex architectural decisions
Can translate technical debt and infrastructure needs into clear business value for stakeholders, particularly regarding user-facing interfaces
Understand the importance of regulations like the European Accessibility Act and have experience introducing compliance to them
Fluent English communicator who can navigate technical complexity and business requirements with equal ease

Job Responsibility

Lead, coach, and mentor a high-performing team of engineers, fostering a culture of ownership, psychological safety, and continuous learning through active coaching and feedback
Collaborate with Product and Engineering leadership to shape and deliver the technical roadmap. Define mid-to-long-term technical goals, ensure seamless collaboration with teams across ZMS and Zalando, and translate business requirements into scalable, high-quality technical solutions
Demonstrate strong product ownership and product insight: Deeply understand the product, market, and business context to inform technical strategy, constructively challenge priorities when needed, and ensure engineering efforts are aligned with maximum business impact
Oversee the technical direction and drive technical excellence in our core systems. While your primary focus is leadership, you remain technically sharp - ready to participate in architecture reviews or dive into the code to help the team unblock complex challenges
Define and enforce engineering standards. From CI/CD pipelines to robust testing strategies (TDD/E2E), you ensure that quality is a core feature of every release. Be accountable for the delivery of secure, high-performance services, managing infrastructure costs and making informed trade-offs between scalability, reliability, and maintainability of codebases
Actively shape the team structure, identify talent gaps, and drive the hiring process to attract top-tier engineers who share our values and have the right skills to meet our evolving business needs
Establish and maintain effective team rituals and practices, identify and drive process improvements, and create a culture of continuous learning through knowledge sharing and mentorship to grow the skills and careers of team members

What we offer

Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
2 paid volunteering days a year
Hybrid working model, with flexible hours and up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
27 days of vacation a year to start
Relocation assistance available (subject to prior agreement)
Family services, including counselling and support
Health and wellbeing options (including Gympass)
Mental health support and coaching available

Fulltime

New

Junior Software Engineer/ Full Stack

As a Junior Software Engineer (all genders) in the Fulfillment Core team at Zala...

Location

Germany , Erfurt

Salary:

Not provided

Zalando

Expiration Date

Until further notice

Requirements

You have an academic degree in computer science or a comparable field
You have a min of 1 year experiences with a JVM based language like Java/ Kotlin or having experiences with Typescript/ Javascript
Knowledge of the Spring Boot, KTOR, React frameworks are a plus
You understand business value for the customers or teams
You focus on learning good practices, software design, and engineering methodology fundamentals
You aim to constantly understand the real-time behavior of functionality that you have written and deployed to production with the help of your peers
You explain the thinking process and solutions clearly in team discussions to your peers
You apply structured ways to decompose and solve simple problems, which have been well-defined by others

Job Responsibility

You’ll develop and test features, which are deployed to production and create value for customer
You’ll improve the team's developer experience, by automating repetitive tasks or improving test coverage
You mainly work on extending existing software components by implementing small features and bug fixes for existing functionality

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

Desktop Support Associate-Helpdesk

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 17, 2026

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Desktop Support Associate-Helpdesk

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