Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide essential technical support for deskt...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Basic understanding of networking
Basic Troubleshooting skills
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements
Ability to develop business relationships and communicate effectively with the user community

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing L1 support for hardware an...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing Level 1 technical support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Help Desk Associate role at NTT DATA Services involves providing Level 1 tec...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

This position will be a part of our Patient Portal and Technical Support Service...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams
Identify and suggest possible improvements to patient experience
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide technical support for patient portal ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Warehouse Wave Replenishment

Join our Staples World Class Supply Chain Team and deliver essential products to...

Location

United States , Coppell

Salary:

23.45 USD / Hour

Staples Promotional Products

Expiration Date

Until further notice

Requirements

Minimum three (3) months related experience in a warehouse environment
or any equivalent combination of acceptable training, education, and experience
Ability to pass a drug screen to the extent permissible legally
Basic English language skills (both verbal and written communications)
Ability to work additional hours beyond scheduled shift
additional overtime hours will be required based on business need
Ability to work at heights up to 60 feet or more as needed
Ability to lift, push or pull boxes/merchandise weighing between 70 pounds and 100 pounds by hand
Must wear safety composite shoes
Ability to walk and stand 100% of the time

Job Responsibility

Operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to pick product up to 100 lbs and move product within the warehouse while adhering to safety procedures
Confirming accuracy of product and working with colleagues to address discrepancies and damages
Communicating effectively and professionally with internal and external contacts to clarify and resolve issues
Manually unloading trucks and palletizing products
Organizing, stacking, and shrink-wrapping customer orders on pallets
Loading trucks manually
lifting, lowering, and carrying product in a fast-paced environment and stacking empty pallets while maintaining a safe and clean workspace
Ensuring safe work practices and embracing safety culture

What we offer

Competitive pay with weekly paychecks
Paid Time Off of 112 hours plus 7 major holidays and 1 floating holiday
Company match 401(k) plan
Online and retail discounts
Safety as utmost priority
Physical and mental wellness programs
$1.00/hour Shift Differential
Receive a pair of work shoes after 60 days
Inclusive culture with associate-led Business Resource Groups

Fulltime

New

Warehouse Inventory Control Full Time 1st Shift

Join our world-class Supply Chain Team and deliver essential products to our cus...

Location

United States , La Vergne

Salary:

20.50 USD / Hour

Staples Promotional Products

Expiration Date

Until further notice

Requirements

Ability to perform and understand warehouse operations
Ability to work independently, demonstrate analytical thinking including mathematic skills and the ability to solve problems
Ability to work on a computer using Windows including Microsoft Word, Outlook and Excel and ability to learn/understand WMS systems
Ability to communicate and collaborate with all members of the team, at all levels to ensure successful customer outcomes
Inclusive approach with your colleagues and customers to forge strong relationships and foster collaboration to resolve issues
Ability and a willingness to perform basic housekeeping in assigned areas of warehouse
Ability to adopt our safety procedures quickly and ensure safe work practices
Ability to be trained and Material Handling Equipment certified to operate power material handling equipment, i.e. Forklift, Electric Pallet Jack, etc.
Basic English language skills (both verbal and written communications)
Ability to pass a drug screen to the extent permissible legally

Job Responsibility

Review inventory of product, reconcile inventory discrepancies, identify delivery shortages, and maintain inventory records to minimize discrepancies
Operating material handling equipment such as forklifts, cherry pickers, turrets, or electric pallet jacks to move product within the warehouse while adhering to safety procedures
Confirm accuracy of product and work with colleagues to address discrepancies and damages
Communicate effectively and professionally with internal and external contacts to clarify and resolve issues
Ensure safe work practices and embrace our safety culture

What we offer

Competitive pay with weekly paychecks
Paid Time Off - 112 hours plus 7 major holidays and 1 floating holiday
Company match 401(k) plan
Online and retail discounts
Safety is our utmost priority
Physical and mental wellness programs
$2000 Retention Bonus ($1000 paid at 90 days and $1000 paid at 180 days)
Receive a pair of work shoes after 60 days
Inclusive culture with associate-led Business Resource Groups

Fulltime

Desktop Support Associate-Helpdesk

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 13, 2026

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Desktop Support Associate-Helpdesk

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Location:Mexico , Guadalajara

Category:IT - Administration

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Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 13, 2026

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