Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide essential technical support for deskt...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Basic understanding of networking
Basic Troubleshooting skills
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements
Ability to develop business relationships and communicate effectively with the user community

Desktop Support Associate-Helpdesk

The Desktop Support Associate-Helpdesk role at NTT DATA Services involves provid...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
Advanced English (excellent pronunciation and fluency)
Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Savings Fund- 13% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing Level 1 technical support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Help Desk Associate role at NTT DATA Services involves providing Level 1 tec...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide technical support for patient portal ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Santa Fe

Salary:

17.40 - 27.40 USD / Hour

CVS Health

Expiration Date

July 29, 2026

Requirements

Must be at least 18 years of age
Licensure requirements vary by state
Attention and Focus
Customer Service Orientation
Communication Skills
Mathematical Reasoning
Problem Resolution
Physical demands: remaining upright, moving about, picking/pinching/typing, extending hands/arms, bending, stooping, speaking, hearing
Visual Acuity
Occasional lifting up to 30 lbs

Job Responsibility

Manage all assigned pharmacy workstations and tasks to support the team's ability to promptly, safely and accurately fill patient prescriptions while providing caring service that exceeds customer expectations
Ensure all medication needs and regulatory compliance standards are met for patients
Demonstrate ethical conduct and maintain patient confidentiality

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits

Parttime

New

Cost Engineer – Data Analytics

The Program and Purchase Cost Optimization (PPCO) team at General Motors is seek...

Location

United States , Warren

Salary:

Not provided

General Motors

Expiration Date

Until further notice

Requirements

Ability to translate ambiguous business questions into well-defined analytical and data engineering problems, and communicate findings and recommendations in a clear, structured manner to technical and non-technical stakeholders
Bachelor’s degree in computer science, engineering, statistics, mathematics, physics, or a related quantitative field (advanced degree preferred)
5+ years in data analytics (could be data science, research, or machine learning)
Python proficiency (e.g., pandas, NumPy, scikit-learn, PySpark)
SQL proficiency
Experience with Databricks, Spark, and/or other cloud-based data platforms for large-scale data processing
Experience designing and implementing ETL/ELT pipelines that integrate data from multiple transactional and analytical systems
Strong skills in EDA to understand data quality, structure, and relationship
Practical experience developing predictive models and machine learning (regression methods, Clustering and segmentation, random forests, gradient boosting)
Solid problem-solving skills and the ability to convert business questions into data and modeling problems with clear hypotheses and success criteria

Job Responsibility

Design and maintain data models and curated datasets (relational schemas, dimensional models, and feature characterizations) that support PPCO analytics and efficient downstream consumption for reporting in tools such as Power BI (while not being primarily responsible for dashboard design)
Query, integrate, and engineer data from multiple enterprise systems and relational databases, and design, build, and operate robust ETL/ELT pipelines (e.g., Databricks/Spark) to produce unified, analysis-ready datasets with appropriate data quality checks, validation, and monitoring
Perform in-depth EDA on large, heterogeneous datasets, engineer derived features (characterizations, aggregations, encodings), and understand data distributions, identify anomalies, and uncover data quality risks and insight to address by the business team
Develop and validate predictive machine learning models and descriptive models (regression, clustering, decision trees, random forests, gradient boosting, time-series/panel models), utilizing existing data to predict product attributes (geometries, cost, economic indicators) from known input parameters and historical patterns
Enable system integration across the GM ecosystem by designing the data pipelines, workflow automation and data transformation to take data from one system and turning it into a consumable format for the destination system
Automate and optimize existing cost engineering workflows by building scalable, Python-based data and analytics tools
Work across functional boundaries, including Engineering, Program Management, R&D, Finance, and Purchasing, to understand data sources, business logic, and use case

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Marine City

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

July 29, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner

Job Responsibility

Contribute to safe and effective operations of the pharmacy
Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
and other programs

Parttime

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Desktop Support Associate-Helpdesk

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Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

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Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

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