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NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Associate-Helpdesk

Mexico, Guadalajara · Job Posted February 16, 2026
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Job Description

The Desktop Support Associate role involves providing L1 support for hardware and MS Office packages, along with advanced technical support for in-house applications. Candidates should have strong customer service skills and the ability to troubleshoot effectively. The position requires advanced English proficiency and offers opportunities for growth within the company.

Job Responsibility

  • General L1 support for hardware and MS Office packages
  • Advance technical support for in-house applications and developments
  • Answer technical support calls providing and escalating to other support groups
  • Provide support based on email generated requests or reports
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements

  • Availability to work 45 hours per week
  • Interest in working any shift
  • Advanced English
  • Looking to work in IT Environment
  • 6 months of experience in Customer Service

What we offer

  • Competitive salary
  • Grocery Tickets - 12% of base salary
  • 30 days of Christmas bonus
  • 12 days of vacations
  • 50% Vacation bonus
  • Savings Funds
  • 5 personal days per year
  • Medical insurance (You and your family)
  • Life insurance
  • Dental Insurance
  • Discounts with selected Optics
  • Opportunity to grow in the company
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