Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide essential technical support for deskt...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Basic understanding of networking
Basic Troubleshooting skills
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements
Ability to develop business relationships and communicate effectively with the user community

Desktop Support Associate-Helpdesk

The Desktop Support Associate-Helpdesk role at NTT DATA Services involves provid...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
Advanced English (excellent pronunciation and fluency)
Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Savings Fund- 13% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing Level 1 technical support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Help Desk Associate role at NTT DATA Services involves providing Level 1 tec...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide technical support for patient portal ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Network Engineer

Our company is seeking a talented Network Engineer to join our technology team i...

Location

United States , Saint Louis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
Proven experience in network engineering or administration
Proficiency with network hardware, protocols, and administration tools
Strong problem-solving skills and attention to detail
Relevant certifications (such as CCNA, CCNP, CompTIA Network+) are preferred

Job Responsibility

Plan, configure, and maintain local and wide area networks, including routers, switches, firewalls, and wireless systems
Monitor network performance and troubleshoot issues to ensure uptime and efficiency
Collaborate with IT and security teams to implement best practices and maintain a secure network environment
Conduct network upgrades and migrations, documenting changes and procedures
Evaluate new networking technologies and provide recommendations for improvements

What we offer

Competitive compensation and benefits package
Opportunities for professional development and certification
Dynamic and collaborative work environment
Medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Payroll And Benefits Specialist - Contract

Are you a detail-oriented professional with a passion for precision? We are look...

Location

Canada , Winnipeg

Salary:

Not provided

Randstad

Expiration Date

July 23, 2026

Requirements

Degree or diploma in accounting
Strong organizational skills to manage multiple deadlines and high-volume data entry
Proficiency in Microsoft Office application and payroll software (ADP, QuickBooks, Payworks or similar)
Strong analytical skills with the ability to identify and resolve complex payroll discrepancies
Excellent communication skills, with the ability to explain complex benefits information clearly to employees

Job Responsibility

Processing bi-weekly salaried and hourly full-cycle payroll for all employees in an accurate and timely manner
Administer and maintain employee benefits programs, including extended health, dental, and retirement savings plans
Calculating, verifying, and processing statutory deductions, garnishments, and remittances to CRA, WCB, and other government agencies
Process new hires, terminations, salary adjustments, and taxable benefits with a high degree of accuracy
Act as the primary point of contact for employee inquiries regarding pay, benefits, and leave management
Serving as the primary point of contact for all employee questions regarding payroll, compensation, and benefits, providing clear and helpful responses
Manage the year-end process, including the preparation and filing of T4s and other required statutory returns

What we offer

Competitive compensation package for the Winnipeg Market
Experience working in a professional finance & accounting and HR environment
Join a well-respected and leading company within the vibrant retail sector
Become part of a supportive and collaborative in office environment
Access to opportunities for continuous learning and professional development to advance your career in human resources and payroll

New

Public Safety Officer Lead

Responsible for serving in a leadership role, overseeing the work of security st...

Location

United States , Milwaukee

Salary:

Not provided

Children's Wisconsin

Expiration Date

Until further notice

Requirements

Ability to read and write in order to review and complete required incident reports and perform various recordkeeping activities at a level normally acquired through completion of high school
At least three years of previous security experience required
Currently certified or successfully complete departmental training in Defensive and Arrest Tactics (DAAT) or Defensive Tactics for Security (DTS) within 3 months of hire
Completion of the International Association of Healthcare Security and Safety (IAHSS) Advanced Certification within 90-days of hire
Currently hold or successfully complete CPR certification - Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire
Ability to successfully complete all required introductory and annual competency training processes
Strong interpersonal, written, and verbal communication skills
Intermediate computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel, Access, CAD, Incident Reporting, Surveillance Systems, etc.)
Analytical skills necessary in order to inspect hospital areas, ensure security of all hospital staff, visitors and patients, and prepare security incident reports, missing property reports, etc.
Physical requirements of the job are consistent with the medium physical demand level

Job Responsibility

Responsible for serving in a leadership role, overseeing the work of security staff engaged in patrolling and securing CHW facilities, grounds and personnel
Performs the responsibilities of a Security Officer and, in the absence of the Supervisor, provides leadership functions, to include assigning personnel to posts or patrol, interprets CHW policies and procedures, trains, equips and directs security personnel and works towards positive resolution of internal and external customer issues

Fulltime

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Desktop Support Associate-Helpdesk

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