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NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Associate-Helpdesk

Mexico, Guadalajara · Job Posted July 03, 2026
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Job Description

Embrace the role of a Desktop Support Associate and provide essential technical support for hardware and MS Office. Resolve issues, document incidents, and deliver outstanding customer service in a dynamic environment. If you have strong troubleshooting skills and a passion for IT support, this is your opportunity to grow with a global leader.

Job Responsibility

  • General L1 technical support for hardware and MS Office packages
  • Answer technical support calls, resolving and escalating to other support groups
  • Provide support based on email and self service requests
  • Document troubleshooting steps and detailed description of the customer incidents and requests
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements

  • Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
  • Minimum of 1 year of technical troubleshooting experience

Nice to have

  • Experience in a call center environment
  • Demonstrate a service philosophy in all interactions with clinicians and colleagues
  • Effective communication and interpersonal skills
  • Proficient typing and English language skills (both verbally and in writing)
  • Strong active listening capabilities to fully understand caller’s needs / requests
  • Exceptional ability to work optimally in a fast-paced environment
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