Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-helpdesk

The Desktop Support Associate role involves providing technical support to users...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong troubleshooting skills
Basic understanding of network fundamentals
Effective communication
Ability to manage user requests through a ticketing system
0-2 years of experience
Ability to develop business relationships and communicate effectively with the user community
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements

Desktop Support Associate-Helpdesk

The Desktop Support Associate-Helpdesk role at NTT DATA Services involves provid...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
Advanced English (excellent pronunciation and fluency)
Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Savings Fund- 13% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing L1 support for hardware an...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing Level 1 technical support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Help Desk Associate role at NTT DATA Services involves providing Level 1 tec...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

New

Oracle EBS Analyst

The Oracle EBS Analyst role at NTT DATA involves providing functional and data a...

Location

United States , Atlanta

Salary:

107156.00 - 248048.00 USD / Year

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree, One-and-one- half (1.5) years of additional experience can substitute for one (1) year of a typical degree program
Minimum 10 years of experience as an Oracle Application Data Analyst, Functional Analyst, or similar role supporting EBS R12 modules
Minimum 5 years of experience to include: Three full-cycle Oracle EBS implementations
Oracle Financials, Supply Chain, HRMS, or Projects modules
Month-end and year-end close processes and reconciliations
ERP data flows and cross-module dependencies
SOX compliance, audit support, and data governance
SQL, Toad, SQL Developer, Excel (macros/pivot tables), and Power BI
Experience integrating Oracle EBS with other systems using APIs, XML Gateway, or Web Services
Unix/Linux scripting, version control tools, and SDLC documentation

Job Responsibility

Provide functional and data analysis support for Oracle E-Business Suite R12 modules including Financials, Procurement, Inventory, and Supply Chain Management (SCM)
Participate in at least three full-cycle EBS implementations, including configuration, testing, data migration, and post-production support
Support month-end and year-end closing processes, ensuring data integrity and timeliness of financial reporting
Analyze and troubleshoot ERP data flows across modules
identify and resolve cross-functional data dependencies
Ensure compliance with SOX, OMB A-123, and FASAB standards for internal controls and audit readiness
Document system configurations, data mappings, and business process flows in accordance with client change management protocols
Support integration of Oracle EBS with external systems using Electronic Data Interchange (EDI), APIs, XML Gateway, Web Services, and SFTP
Utilize tools such as Toad, SQL Developer, Excel (macros, Power Query), and Power BI for data analysis, visualization, and reporting
Develop and maintain Unix/Linux shell scripts for automation, data movement, and batch processing

What we offer

Medical, dental, and vision insurance with an employer contribution
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits

Fulltime

New

Senior CRM Process Owner

The Business Processes & Tooling Team is part of the newly formed Business Steer...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

Degree in Computer Science, Information Technology, Business Informatics, or a related field
3+ years of experience in Salesforce administration, configuration, and user support, ideally in a fast-paced commercial or media environment
Relevant certifications (e.g., Salesforce Administrator and/or Developer)
Proven track record of training cross-functional teams and strong communication skills
Strong "data acumen" and holistic thinking
Stay updated on Salesforce releases and industry best practices

Job Responsibility

Holistic Requirement Translation: collaborate with cross-functional stakeholders to gather business requirements, assessing their end-to-end impact before translating them into clear user stories and solution designs
UI/UX & Shadow IT Eradication: drive innovation by introducing new, user-friendly Salesforce functionalities designed specifically to pull early-stage pipeline tracking out of offline spreadsheets and into the system
Process Governance & Configuration: translate business rules into effective Salesforce configurations and oversee data management practices to ensure data integrity and compliance at the entry point
Engineering Liaison: act as the primary liaison between the ZMS commercial units and the central Group Salesforce technical teams, write precise execution tickets for the engineers and test the implementations
Adoption & Training: develop and conduct engaging training sessions for cross-functional end-users, create comprehensive, accessible documentation for all workflows
First-Level Support & Operational Insights: provide ongoing daily support, troubleshooting user inquiries, create and maintain operational dashboards and list views within Salesforce

What we offer

27 days of holiday a year to start for full-time employees (and +1/year until 30)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

New

Senior Applied Scientist - Image & Video Search Algorithm

Are you interested in solving large‑scale search problems and building next‑gene...

Location

China , Beijing

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Degree in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 5+ years related experience (e.g., statistics, predictive analytics, research)
OR Doctorate in Statistics, Econometrics, Computer Science, Electrical or Computer Engineering, or related field AND 1+ year(s) related experience (e.g., statistics, predictive analytics, research)
OR equivalent experience
Proven track record of impact in search engines or recommendation systems
Solid understanding of search engine fundamentals, including query, user, and content understanding, retrieval / recall architectures, ranking and relevance optimization
Experience building production machine learning systems, from data modeling to online deployment
Hands‑on experience in one or more of the following areas: Information retrieval, Recommendation systems, Computer vision or video understanding, Deep learning, NLP, or multimodal learning
Proficiency in Python and modern ML frameworks (e.g., PyTorch, TensorFlow)
Solid communication and collaboration skills in cross‑functional, global teams
MS or PhD in Computer Science or a related field

Job Responsibility

Design, develop, and improve large‑scale image and video search algorithms, with a focus on retrieval, recall, ranking, and relevance optimization
Build and operate multi‑stage search pipelines that power production image and video search experiences
Develop LLM‑powered search APIs and applications, integrating large language models with search, retrieval, and ranking systems to enable new developer and user experiences
Apply machine learning, deep learning, multimodal models, and LLM techniques to improve search quality, engagement, and long‑term product growth
Own the end‑to‑end machine learning lifecycle: Problem formulation and metric definition, Offline training, evaluation, and optimization, Online experimentation (A/B testing), Production deployment and monitoring
Build billion‑scale, low‑latency ML systems integrated into Bing and Windows search runtimes
Collaborate with researchers and partner teams to explore and productionize state‑of‑the‑art techniques for image, video, and LLM‑driven search scenarios

Desktop Support Associate-Helpdesk

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 20, 2026

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