Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide essential technical support for deskt...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Basic understanding of networking
Basic Troubleshooting skills
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements
Ability to develop business relationships and communicate effectively with the user community

Desktop Support Associate-Helpdesk

The Desktop Support Associate-Helpdesk role at NTT DATA Services involves provid...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)
Finished high school (a copy of your official certificate of completion will be requested)
Availability to work 45 hours per week
Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)
Advanced English (excellent pronunciation and fluency)
Looking to work in IT Environment
6 months of experience in Customer Service and/or Tech Support
Have basic troubleshooting skills

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Savings Fund- 13% of base salary (Capped by law)
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (with full coverage such as wife/husband and soons)
Life insurance
Dental Insurance (with full coverage such as wife/husband and soons)
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing L1 support for hardware an...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working any shift
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate role involves providing Level 1 technical support ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
10 days of vacations
50% Vacation bonus
Savings Funds
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance

Fulltime

New

Desktop Support Associate-Helpdesk

This position will be a part of our Patient Portal and Technical Support Service...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams
Identify and suggest possible improvements to patient experience
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

Full comprehensive benefits package that starts from your first day of employment

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide technical support for patient portal ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

New

Contract Manager

We are looking for an experienced Contracts Manager to cover the Midlands and No...

Location

United Kingdom

Salary:

50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally minimum of 5yrs proven track record of managing numerous small works contract
Ideally degree qualified in construction management and/or commercial background and experience/knowledge in quantity surveying would be useful
Main contracting background
The ability to manage multiple projects concurrently
Strong maths and IT skills
Commercially astute
Good problem-solving skills
An awareness of the Modern Slavery act (2015)
Excellent communication, presentation and negotiation skills

Job Responsibility

All aspects of fabric works, especially commercial refurbishment
Surveying of works and production of quotations with projects from £500 to £50,000
Leading or assisting in the pricing and submission of tenders
Assisting and completing PQQ and SQ submissions
Production of project H&S information including CPPs and RAMS in liaison with H&S Management team
Producing and managing project programmes and timelines
Management of directly employed staff and sub-contractors
Management of on-site H&S including undertaking of site audits/inspections in line with company standard procedures
Attending project meetings and production of various reports and project documentation required
Contributing to work planning, and briefing project teams, contractors and suppliers

What we offer

Car Allowance
25 Days Annual Leave + 8 Bank Holidays
Private Medical Insurance (After Probation)

Fulltime

New

Patient Financial Specialist - Patient Financial Services

Location

United States , Irving

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

HS Diploma or equivalent years of experience required
Post HS education preferred
1-3 years of experience preferred
Experience working within a multi-facility hospital business office environment preferred
College education, previous Insurance Company claims experience, and/or health care billing trade school education may be considered in lieu of formal hospital experience
Experience working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms preferred
Experience with Medicare & Medicaid billing processes and regulations preferred
Understanding of Medicare language
Knowledge in locating and referencing CMS and/or Medicare Regulations preferred
None required

Job Responsibility

Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders
Performs Revenue Cycle functions in a manner that meets or exceeds CHRISTUS Health's key performance metrics
Ensures PFS departmental quality and productivity standards are met
Collects and provides patient and payor information to facilitate account resolution
Maintains an active working knowledge of all Government Mandated Regulations as it pertains to claims submission
Responsible to perform the necessary research in order to determine proper governmental requirements prior to claims submission
Responds to all types of account inquires through written, verbal, or electronic correspondence
Maintains payor-specific knowledge of insurance and self-pay billing and follow-up guidelines and regulations for third-party payers
Maintains working knowledge of all functions within the Revenue Cycle
Responsible for professional and effective written and verbal communication with both internal and external customers in order to resolve outstanding questions for account resolution

Fulltime

Desktop Support Associate-Helpdesk

NTT DATA

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Desktop Support Associate-Helpdesk

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Location:Mexico , Guadalajara

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 13, 2026

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Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
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Job Posted:
March 13, 2026