Desktop Support Associate-Helpdesk Job at NTT DATA (Guadalajara)

Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

General L1 technical support for hardware and MS Office packages
Answer technical support calls, resolving and escalating to other support groups
Provide support based on email and self service requests
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Fulltime

New

Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience
High school diploma or equivalent required

Job Responsibility

General L1 technical support for hardware and MS Office packages
Answer technical support calls, resolving and escalating to other support groups
Provide support based on email and self service requests
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Fulltime

Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience

Job Responsibility

General L1 technical support for hardware and MS Office packages
Answer technical support calls, resolving and escalating to other support groups
Provide support based on email and self service requests
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Fulltime

Desktop Support Associate-Helpdesk

Embrace the role of a Desktop Support Associate and provide essential technical ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience

Job Responsibility

General L1 technical support for hardware and MS Office packages
Answer technical support calls, resolving and escalating to other support groups
Provide support based on email and self service requests
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Fulltime

Desktop Support Associate-Helpdesk

NTT DATA Services strives to hire exceptional, innovative, and passionate indivi...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Minimum of 1 year of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
Minimum of 1 year of technical troubleshooting experience

Job Responsibility

General L1 technical support for hardware and MS Office packages
Answer technical support calls, resolving and escalating to other support groups
Provide support based on email and self service requests
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Fulltime

Desktop Support Associate-Helpdesk

The Help Desk Associate role at NTT DATA Services involves providing Level 1 tec...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Availability to work 45 hours per week
Interest in working on Afternoon/Night shifts
Advanced English
Looking to work in IT Environment
6 months of experience in Customer Service

Job Responsibility

General L1 support for hardware and MS Office packages
Advance technical support for in-house applications and developments
Answer technical support calls providing and escalating to other support groups
Provide support based on email generated requests or reports
Document troubleshooting steps and detailed description of the customer incidents and requests
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

What we offer

Competitive salary
Grocery Tickets - 12% of base salary
30 days of Christmas bonus
12 days of vacations
50% Vacation bonus
5 personal days per year
Medical insurance (You and your family)
Life insurance
Dental Insurance
Discounts with selected Optics

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide technical support for patient portal ...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bilingual (speaking & writing)
1 to 3 years of customer service, preferably in a contact center environment or medical environment
1 to 3 years of experience analyzing and solving customer problems
Ability to communicate technical information clearly to non-technical users
Strong organizational skills and attention to detail
High school diploma or equivalent required

Job Responsibility

Respond to incoming Patient Portal and Technical Support Service Desk calls
Provide professional and high-quality customer service to patients and users through adherence to scripts, workflows and in compliance with corporate policies and procedures
Provide front-line technical support for all patients and users
Escalate complex technical and application issues to the appropriate teams when necessary
Identify and suggest possible improvements to patient experience and deliver exceptional customer service to all callers
Read text on computer screens for the duration of the shift
Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
Ensure a quiet, private workspace with high speed, wired internet
Have a working cell phone for manager communication and Two-Factor Authentication

What we offer

full comprehensive benefits package that starts from your first day of employment

Fulltime

Desktop Support Associate-Helpdesk

The Desktop Support Associate will provide essential technical support for deskt...

Location

Mexico , Guadalajara

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong communication skills
Basic understanding of networking
Basic Troubleshooting skills
Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodations

Job Responsibility

Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
Answers the helpdesk line and responds to users requests regarding computer systems
Acknowledges receipt of all users request within defined service levels
Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
Maintains user information and documentation
Participates in ensuring that customer requests via the ticketing system are managed to closure
Delivers results in support of achieving the organization's Service Level Agreements
Ability to develop business relationships and communicate effectively with the user community

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Desktop Support Associate-Helpdesk

Job Description

Job Responsibility

Requirements

What we offer

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Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

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Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

Desktop Support Associate-Helpdesk

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