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NTT DATA Logo NTT DATA · IT - Administration

Desktop Support Associate-Helpdesk

Mexico, Guadalajara · Job Posted March 26, 2026
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Job Description

The Desktop Support Associate will provide essential technical support for desktops and software, focusing on troubleshooting and user assistance. This role is ideal for individuals looking to start their career in IT support, with opportunities for growth within the organization.

Job Responsibility

  • Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals
  • Answers the helpdesk line and responds to users requests regarding computer systems
  • Acknowledges receipt of all users request within defined service levels
  • Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information
  • Maintains user information and documentation
  • Participates in ensuring that customer requests via the ticketing system are managed to closure
  • Delivers results in support of achieving the organization's Service Level Agreements
  • Ability to develop business relationships and communicate effectively with the user community

Requirements

  • Strong communication skills
  • Basic understanding of networking
  • Basic Troubleshooting skills
  • Basic understanding of the fundamental of network, server, and the desktop administration, installations, upgrades, techniques, tools, and equipment
  • Applies basic understanding of customer service techniques as required to address problems with PC based tools and products
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
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