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Desktop Support Associate-Field Tech

Mexico, Ciudad de México · Job Posted June 28, 2026
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Job Description

These individuals have a working knowledge of one technical skill. They work on routine and non-route matters. They handle routine questions and issues, referring to complex or unexpected matters to higher level employees for assistance. They may regularly interact with customers and first-line management. Performs basic trouble shooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. May respond to calls after normal business hours per leader instructions.

Job Responsibility

  • Work on routine and non-route matters
  • Handle routine questions and issues, referring to complex or unexpected matters to higher level employees for assistance
  • May regularly interact with customers and first-line management
  • Performs basic trouble shooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
  • May respond to calls after normal business hours per leader instructions

Requirements

  • Working knowledge of one technical skill
  • Performs basic trouble shooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
  • Typically requires 1-2 years relevant experience
  • High School Diploma or equivalent
  • Knowledge of Windows operating system environment
  • Good client service skills
  • A+ desktop or equivalent skill set is preferred
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodation

Nice to have

A+ desktop or equivalent skill set

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