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These individuals have a working knowledge of one technical skill. They work on routine and non-route matters. They handle routine questions and issues, referring to complex or unexpected matters to higher level employees for assistance. They may regularly interact with customers and first-line management. Performs basic trouble shooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers. May respond to calls after normal business hours per leader instructions.
Job Responsibility
Work on routine and non-route matters
Handle routine questions and issues, referring to complex or unexpected matters to higher level employees for assistance
May regularly interact with customers and first-line management
Performs basic trouble shooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
May respond to calls after normal business hours per leader instructions
Requirements
Working knowledge of one technical skill
Performs basic trouble shooting, parts replacement, systems upgrades, deployment and repair on desktops / notebooks/ printers
Typically requires 1-2 years relevant experience
High School Diploma or equivalent
Knowledge of Windows operating system environment
Good client service skills
A+ desktop or equivalent skill set is preferred
Ability to physically perform general office requirements
Must be able to perform essential responsibilities with or without reasonable accommodation