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The Desktop Support Associate-Field Tech role involves providing on-site and remote support for hardware and software solutions.
Job Responsibility:
On-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems
On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
Serve as company liaison with client on administrative and technical matters
Interpret clients’ needs and clarify if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers
Requirements:
Strong technical background, particularly in desktop support and troubleshooting
Minimum of 2 years of experience in a similar role
Excellent communication skills for liaising with clients and resolving issues effectively